Managed newsgroup

[Arve]

I have a yearly support contract with microsoft fro my rms 1.2 sp3
How do I get in to the managed newsgroup. In my customer source setup, my
email is already registered... Anyone??

thanks

 

[Todd Berger [MSFT]]

Good morning Arve,

Thank you for posting your question about Managed Newsgroups.

The following is some information on the Customer Managed Newsgroup benefit:

Managed Newsgroups

If you're enrolled in the Microsoft Business Solutions Standard A plan, you
can access Managed Newsgroups and receive virtually unlimited answers to
your support questions via discussions with other users of your Retail
Management System solution. As with Public Newsgroups, there's no limit to
the number of questions you can post to the new Managed Newsgroups.

If no one from the newsgroup community provides an answer to your specific
question within two business days, you will receive a response from a
Microsoft Business Solutions support engineer if the answer benefits the
larger community. This new benefit is in direct response to feedback from
customers like you, in which you've indicated that you highly value having
access to Microsoft Business Solutions' support engineers.


How to Access Managed Newsgroups

You can access Managed Newsgroups via the following link:

http://www.microsoft.com/Businesssolutions/Community/Newsgroups/dgbrowser/en
-us/default.mspx?dg=microsoft.public.pos&lang=en&cr=US

If you are enrolled in Standard A, you receive Managed Newsgroups. With
this benefit, if someone from the community doesn't answer your question
within two business days, a Microsoft Business Solutions support engineer
will respond.



Here's how to use Managed Newsgroups:

If you are enrolled in the Standard A plan, you will need to register your
users for Managed Newsgroups by visiting CustomerSource >> Newsgroups >>
Managed Newsgroups. You will want to check Managed User and enter the Email
to be monitored for each professional within your company. E-mail aliases
will become active within 48 hours.

By registering your users, Microsoft Business Solutions support engineers
will be able to identify you as a Managed Newsgroup customer when your
users participate in the Public Newsgroups.



Please let me know if this answers your question.

Todd Berger
Microsoft Online Support Engineer

Get Secure! - www.microsoft.com/security

=============================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=============================================
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------
From: "=?Utf-8?B?QXJ2ZQ==?=" <[email protected]>
Subject: Managed newsgroup
Date: Wed, 16 Nov 2005 19:54:09 -0800

I have a yearly support contract with microsoft fro my rms 1.2 sp3
How do I get in to the managed newsgroup. In my customer source setup, my
email is already registered... Anyone??

thanks

 

[Arve]

Thanks Todd, still one more question,.... so I kind of understand that there
is no "seperate" newsgroup for managed users... Its all happens here in the
public newsgroup, exept for the managed support within 48 hrs form one of you
guys...
The link you posted took me nowhere...

thanks

Arve

 

[Jeff]

Arve,

Todd's link was on two lines because of word wrap.

Either copy and paste each line into your browser's address line or click on
the link below;

http://tinyurl.com/59aso

In the upper right corner of the page, click on Edit Profile Icon.

 

[Todd Berger [MSFT]]

Good afternoon,

Thank you Arve for posting your follow up question; and thank you Jeff for
answering.

You will also want to make sure that your Display E-mail address matches
the E-mail address you have set up in Managed Newsgroups in CustomerSource.

The Display E-mail address can be found by clicking on the Edit Profile
link next to the Sign Out button on the Discussions in Microsoft Business
Solutions Retail Management System page.

Please let me know if you have any further questions.

Todd Berger
Microsoft Online Support Engineer

Get Secure! - www.microsoft.com/security

=============================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=============================================
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------
From: "Jeff" <[email protected]>
Subject: Re: Managed newsgroup
Date: Sun, 20 Nov 2005 15:19:18 -0800

Arve,

Todd's link was on two lines because of word wrap.

Either copy and paste each line into your browser's address line or click
on
the link below;

http://tinyurl.com/59aso

In the upper right corner of the page, click on Edit Profile Icon.

 

[Arve]

thanks for the replys, but I'm still a little confused,.... I feel really
stupid, but I cant seem to get the answer to my question.. Is there a
"seperate" newsgroup for managed user only???? or is this public newsgroup
the only one???? Except for the "special" answered support from a MS tech
after 48 hours, subscriber get additional??? Does that make sense??? Cuz I
have made sure all my emails and info is correct and saved, but I still end
up in this "public" newsgroup when I follow your links.... Thanks

Arve

 

[Todd Berger [MSFT]]

Good morning Arve,

Thank you for the follow up.

There is only 1 newsgroup; and your email address determines if you are a
managed customer or not.

Your email address used to open all of your threads was
'(e-mail address removed)'; and it looks like you have now changed
that to something different. You would want to verify that the email
address that you have set to be monitored in CustomerSource | Newsgroups |
Managed Newsgroups is the same one you are posting with.

If it is not the same then you either need to change the email address to
be managed in CustomerSource; or change the email address that you are
posting under in your profile.

If you have recently changed one of your email address so that they match
you would want to create a new thread to see if it is now showing up
correctly. Also, it may take up to 48 hours for this change to take effect.

Please let me know if this answers your question.

Todd Berger
Microsoft Online Support Engineer

Get Secure! - www.microsoft.com/security

=============================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=============================================
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------
From: "=?Utf-8?B?QXJ2ZQ==?=" <[email protected]>
Subject: Re: Managed newsgroup
Date: Mon, 21 Nov 2005 20:27:02 -0800

thanks for the replys, but I'm still a little confused,.... I feel really
stupid, but I cant seem to get the answer to my question.. Is there a
"seperate" newsgroup for managed user only???? or is this public newsgroup
the only one???? Except for the "special" answered support from a MS tech
after 48 hours, subscriber get additional??? Does that make sense??? Cuz I
have made sure all my emails and info is correct and saved, but I still end
up in this "public" newsgroup when I follow your links.... Thanks

Arve

 

[Peter Johnson]

Now I'm just as confused as Arve:
If there is only one newgroup, and our email determines the resonse time, ...
then why, in partnersource, when you go to Discussions,
https://mbs.microsoft.com/partnersource/resources/discussions/
it comes up with three options, Public, Private, and Private Managed? The
Private Managed used to be a great source of information for us, but lately
all it says is "server is down, sorry for the inconvienence" Is that because
it has been discontinued and nobody has bothered to update the website ? or
because my failure to log in correctly??

Peter Johnson
TMS POS support

 

[Jason Hunt]

There are only two newsgroups; Public (this one, microsoft.public.pos) and
Managed (microsoft.private.directaccess.rms). Both of these can also be
accessed through the web interface.

I'm not sure what the "Private" one is, because it's never worked for me
either. I just use Public and Private Managed. I can't see why there would
be a need for 3 newsgroups. Hopefully they did discontinue it, but they
need to update the web interface.

The only people with access to the Private Managed groups are customers who
have a valid maintenance contract, and partners.

 

[Glenn Adams [MVP - Retail Mgmt]]

No, that's not right...
This newsgroups (microsoft.public.pos) is the only newsgroup customers have
access to.
Customers on the maintenence plan can register the email address they post
to this group under, and MS Tech support will be alerted to their post. MS
will respond if the question goes unanswered for 48 hours, but ONLY when it
is posted using a registered address. I'm not sure if Tech support
evaluates the quality of any answers posted by users to ensure that you get
a correct response or not. There is also a clause in the managed newsgroup
description that talks about Tech support answering "if the question is of
general interest" - I've always taken that to mean that they may choose to
respond publicly via the newsgroup, or privately via the user's registered
email (which may be different than the email they post to the newsgroup
under).

Partners have access to two additional newsgroups - the Managed Private
Newsgroup you mentioned and an unmanaged Private group. Both of these are
linked in Partner Source, but you have to go through a very tedious
registration process to link your passport to them before you can actually
get access. MS changed the authentication for those groups to use passport
a couple of months ago and I had a hard time getting registered for them
also, but it seemsto be working now. Go back to Partner Source and give it
another shot - you may have to log out of passport and log back in to get
the registration to work, but it's all covered in the instructions on
Partner Source...

Anyway, that's my understanding...


--

 

[Peter Johnson]

well, I think I may have figured it out... I was calling up a saved web site
in my favorites, which apparently didn't work, even though it takes me to the
exact same address as if I try to get to the site through the new 'orange'
partner source.

https://members.microsoft.com/communities/partner/default.mspx

go figure.
Peter Johnson
nice to see the familar names again

 

[Jeff]

Jason & Peter,

There are 3 newsgroups, this public one and 2 private ones.

The private ones are only for reseller partners. One of them,
the private "Managed" one, Todd and Daniel answer questions
in and the other Private unmanaged one, they do not. There
were some big retailers that were grandfathered in, but as I
understand it, there will be no more.

The public one, this one, is open to everyone on the planet. To be
"Managed" the user who has purchased support needs to register their email
address with M$ following the instructions that Todd left. When you are
enrolled with support, the customer can get into CustomerSource, update
their profile, add their email address and "link" it to M$ Support. Somehow
when that "managed customer" enters a question, a notice is sent to M$
Support about it. If not answered in 48 hours and "IF THE ANSWER BENEFITS
THE LARGER COMMUNITY", it will be answered by an M$ employee.

Resellers cannot enter or change their CustomerSource profiles, only the
ones on PartnerSource.

--
*
There are only two newsgroups; Public (this one, microsoft.public.pos) and
Managed (microsoft.private.directaccess.rms). Both of these can also be
accessed through the web interface.

I'm not sure what the "Private" one is, because it's never worked for me
either. I just use Public and Private Managed. I can't see why there would
be a need for 3 newsgroups. Hopefully they did discontinue it, but they
need to update the web interface.

The only people with access to the Private Managed groups are customers who
have a valid maintenance contract, and partners.

 

[Peter Johnson]

thank you gentlemen:
I'll see you on the other side.

Peter Johnson
TMS POS support
Kent, WA

 

[Arve]

Holy Cow, I quess I opened up a can of worms...
But, it all makes sense now,... thank you all for the info...

Arve

 

[kay]

Arve,

I just wondering how it had "made sense" to you....I have never been able to
get to that "managed group" either except for the incident support service
page. No one from MS technical support ever responded to my unanswered
questions here.

Am I too slow, or does everyone else who needs no support know that supports
actually exists while those in need cannot get to it?...

I never know where that $250 fee went with the promise to get email supports

 

[Arve]

Hi Kay, read the post from Todd earlier here, you need to "register" your
email as managed email in your settings, then also make sure that email is
also listed in your setting when you click on the little icon to the right of
SIGN OUT button in the top right corner, like they say, it may take up to 48
hrs for it to be registered...
Then when all thats done, post a question and if you are a "managed" user a
MS tech will most likely answer your post within 48 hrs... hope this helps...

Arve

 

[Arve]

Also Kay, like they all explained here, for us "regular, pay yearly supports
guys", this is the only newsgroup we have access to, except that we get a
response from a MS tech within 48 hrs, if you did not have the yearly support
contract, you might never get a response back from anyone!!

Arve

 

[Todd Berger [MSFT]]

Good morning Arve,

It appears that your account is now set up correctly since your most recent
post is showing up as coming from a managed customer.

Todd Berger
Microsoft Online Support Engineer

Get Secure! - www.microsoft.com/security

=============================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=============================================
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------
From: "=?Utf-8?B?QXJ2ZQ==?=" <[email protected]>
Subject: Re: Managed newsgroup
Date: Tue, 22 Nov 2005 21:23:01 -0800

Hi Kay, read the post from Todd earlier here, you need to "register" your
email as managed email in your settings, then also make sure that email is
also listed in your setting when you click on the little icon to the right
of
SIGN OUT button in the top right corner, like they say, it may take up to
48
hrs for it to be registered...
Then when all thats done, post a question and if you are a "managed" user a
MS tech will most likely answer your post within 48 hrs... hope this
helps...

Arve