"Microsoft Money has encountered a problem...."


F

Frank N Stein

I have very happily run Microsoft Money 95 version 4, for years and prefer
it to Money 2001 which I also have (but not installed by the way.) I am now
getting the error message "Microsoft Money has encountered a problem and
needs to close." I was so determined to get this money file back that as
well as uninstalling and, reinstalling the program which didn't make any
difference, I even did a format and reinstall of my whole operating system
thinking it was to do with the Registry, but to no avail. I finally gave up
and started a new Money file putting stuff into it from my bank statements
etc. After working on this file for a day or two, (and it was perfectly
OK), I am now getting the same trouble with the new file as the original. I
am running Win xp home by the way.

Any help would be gratefully accepted.
 
Ad

Advertisements

F

Frank N Stein

I thank you for your prompt reply to my post.

I went to the link you advised and downloaded and run the "Salvage.exe"
program. Using both the quick repair and the thorough repair, level 1 and
2, all that came up was a message "Invalid Database" and when I checked the
log the message was "No broken records in the original file". Maybe the
version of Money I am using (Microsoft Money 95 V4) is too old for this
repair function do you think?
I neglected to tell you that I had a backup copy of my money file on a
Floppy, and also on another drive on my PC and when I tried to open them I
got the "Microsoft Money has encountered a problem and needs to close"
message for these files also.


If there is anything else you could suggest I would be extremely grateful,
as I have financial data on this file going back three years or more.
 
G

Glyn Simpson, MVP

Money 95 is too old for the salvage tool, as you have discovered. Have you
tried running Money with the -s option?

eg Start->Run->"c:\program files\microsoft money\msmoney.exe" -s

Does the sample file work?
 
F

Frank N Stein

Yes I can get the Sample file to open, but couldn't this be because I have
reinstalled a complete new copy of the money program from CD?

I can't get the original file to open or any of the copies I have made and
had stored on floppy and CD
 
G

Glyn Simpson, MVP

The suggestion to open the sample file was to establish whether the money
file was corrupt or not. Because you can open it, it confirms that to me.

Did you try the -s repair option (although it doesn't mention 95, you should
be able to use it in the same way as
http://support.microsoft.com/default.aspx?kbid=182608 if the command below
didn't help)
 
Ad

Advertisements

F

Frank N Stein

I thank you for your continued assistance, and perseverance with the problem
I am having. I have tried using the following to open the file which is the
path to the damaged file, viz:

"D:\Program Files\Microsoft Money\msmoney.exe" -s

The progam tries to open and then the same message comes up "Microsoft Money
has encountered a problem and needs to close."
 
G

Glyn Simpson, MVP

Re-reading this thread makes me think that the file is being incorrectly
written back to the disk. A few years back, I saw issues with some (word)
files on a Iomega zip disk with write caching enabled. Especially if you're
seeing the issue on a new file...I notice also you have installed on D: -
can you try it on C: ?
 
S

steve wedd

i have exactly the same problem for the first time today. like Frank i have
years of data on my file.

i have tried to restore the backup file but it says that it cant be
accessed. all three reasons (readonly, access and something else) dont apply.

i have reinstalled V2005 no joy.

i cant open the original .mny file and i cant restore my backup file. any
suggestions please?
 
M

Mark Eldred

I had this problem today in Money 2003. No help from the microsoft support
centre (it had similar problems in different module). The module reported in
my error log was report.dll.

I removed Money 2003 using the ad/remove programs feature and reinstalled.
That seemed to work. Good luck.
 
Ad

Advertisements

G

Gimpyboy

I had the same problem with Money 2001. I used the super salavage utility
and got the error message: broken records in system table.

I then upgraded to the Money 2005 version and the problem was fixed during
the file conversion from 2001 to 2005. I learned my lesson regarding regular
back ups.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top