'Microsoft Money has stopped working'

Discussion in 'Microsoft Money' started by ed, Oct 30, 2007.

  1. ed

    ed Guest

    Running MS Money 2007, Windows Vista (home premium). Starting last
    night, directly after logging in (or working off line), I get an error
    'Microsoft Money has stopped working' and money crashes; the problem
    details are below. Worked up until last night. I've tried system
    restore, uninstalling (including deleting money directory, and
    cleaning registry) and reinstalling, and the error persists. any
    suggestions? thanks,

    Problem signature:
    Problem Event Name: BEX
    Application Name: MSMoney.EXE
    Application Version: 16.0.0.1303
    Application Timestamp: 459cb23b
    Fault Module Name: MSVCR80.dll
    Fault Module Version: 8.0.50727.762
    Fault Module Timestamp: 45712238
    Exception Offset: 0000e792
    Exception Code: c000000d
    Exception Data: 00000000
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033
    Additional Information 1: 803c
    Additional Information 2: 725705c131dd87ecd46ebc93aaff8399
    Additional Information 3: cbfd
    Additional Information 4: 9317102d1d46c738c11e4302c9add908
     
    ed, Oct 30, 2007
    #1
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  2. ed

    ~Ragz Guest

    Have you tried uninstalling Money and reinstalling it, preferably in a folder
    other than the original folder?
     
    ~Ragz, Nov 1, 2007
    #2
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  3. ed

    ed Guest

    yup- 'I've tried system restore, uninstalling (including deleting
    money directory, and cleaning registry) and reinstalling, and the
    error persists.'

    got the problem fixed though; as an fyi for others, it appears to be
    the same basic problem as some other folks have had with msvcr80.dll-
    display of the investment performance block on the home page. i
    couldn't get into the options and remove that module before money
    crashed (as it appears some other folks here have been able to), so i
    had to restore my file from a backup, then remove the module.

    <snip>
     
    ed, Nov 1, 2007
    #3
  4. ed

    Phil Turnock Guest

    Hi

    I have eaxactly the same problem. I have uninstalled and then reinstalled
    but still the same problem. Restoring also has no effect.
     
    Phil Turnock, Nov 6, 2007
    #4
  5. In microsoft.public.money, Phil Turnock <Phil
    I suggest you open any file you can, such as Sample.mny.
    In XP, you can do that by going to your Money install folder
    and right-clicking Sample.mny, and choosing Open.
    Go to Tools->Settings->ProgramSettings and set the
    (GeneralDisplay:)StartMoneyWithThisPageOpen:AccountList.
    Close Money.

    Then open the problem file once or twice.


    Then Tools->Settings->HomePageDisplayOptions and Remove the
    Investment Performance module. If you still have a problem, remove
    everything. If the problem goes away, you can add things back until
    the crash does not happen. Add back in the other things you want
    on the home page. Let us know which was the problem module.
     
    Cal Learner-- MVP, Nov 6, 2007
    #5
  6. ed

    rmschne Guest

    This problem appeared on my machine today using Money 2006 on Vista.
    Worked fine for the last few months after installing Money 2006 on my
    new laptop. Worked yesterday. Today does not work. So I did
    following:

    : uninstalled Money 2006
    : installed Money 2007 (bought it a few months ago and stalled
    installing it)
    : upgraded the Money file been working on for years
    : same error message appeared.
    : tried the fix suggested by Cal to open sample.mny, but Money 2007
    get stuck in some sort of looop "compacting file" where it continously
    flashes the "Working" progress bar which swhoshes from 0 to 100%
    before re starting. i watched a few thousand of these before giving
    up.
    : am going to run a System restore then reintsall Money 2007.

    Couldn't the silly program waited until after Tax season to do this???
     
    rmschne, Dec 26, 2007
    #6
  7. ed

    Guest

    I too started having problems with ms money yesterday 12/26. As soon
    as I enter my password I get an error message saying that ms money and
    encountered a problem and needs to shut down. I am currently using the
    2007 home/business trial version on a pc laptop using Windows XP. I
    read something about a logitech mouse or something to that effect. We
    use the scroll pad, not an actual mouse, I have been using this same
    laptop all year, nothing has changed so I am not sure what caused it
    to suddenly stop working. I tried logging in again today 12/27 and I
    am still getting the same message.
     
    , Dec 28, 2007
    #7
  8. ed

    rmschne Guest

    I appear to be back in business, but only by the skin of my teeth.

    The root cause seems to be that the *.mny file was corrupted. I don't
    know how it got corrupted, but I have a clue which appeared as part of
    the restoration.

    I did do a system restore, I did a reinstall, I did try using Money
    2007 vs. using 2006 ... all were ineffectual and red-herrings.

    The *.mny file was about 26 mb. I don't know if that a lot or not. I
    guess now it is. But why it would care I don't know. Unfortuantely,
    I did not have a recent backup file. The best I had was a backup
    taken about 1-month ago.

    I opened that file, and Money 2006 worked just fine. I did a quick
    repair and it seemed to be ok with that. I did a full repaire
    creating a new file. The file size grew, but Money was satisfied with
    doing the repair. I used that repaired file as starting point to add
    in the transactions missing from the point of the backup (mid-Nov).

    I downloaded transactions from my bank accounts (2 of them) and from
    my brokerage account (four acounts there). After doing the download
    update, would take a backup then accept transcations for an account,
    then another backup, then accept transactions for another account.
    Interestingly, Money would fail (with the error message reported
    here), consistently, upon accepting transactions for one of the
    brokerage accounts. Those transactions evidently were corrupting the
    file. How and why is a mystery.

    So ... I delete the brokerage account and started again. I pretended
    it was a new account and updated across the internet that account, but
    instead of taking full transactions, only started with the current
    position. That seemed to work.

    Also ... thinking that file size may have something to do with it (and
    I'm chagrined and disappointed to think that it does), I archived some
    of the older data using the archive funcationality. That reduced the
    file size somewhat, but I have to say not as much as I would have
    expected.

    So now I have a recovered *.mny file ... with less data and re-built
    one of the accounts from scratch.

    I conclude:

    : Money corrupted the file, not me. Caused by adding new transactions
    of one of the brokerage account. There was nothing unusual about
    those transcations. But Money clearly corrupted the file and the
    corruption is replicable.

    : using Money 2007 vs. 2006 doesn't seem to make a difference.
     
    rmschne, Dec 28, 2007
    #8
  9. ed

    Guest

    I too am having problems. I bought Microsoft Money Plus Home and
    Business ... installed it. Tried to open it. No luck. It just
    constantly is saying "Microsoft Money has stopped working". It has
    never worked. I have uninstalled, reinstalled, etc. I even tried
    installing a trial straight from the Microsoft website, no luck.

    I am running Vista Home Premium if that makes a difference.
     
    , Dec 31, 2007
    #9
  10. ed

    Dhruv P Guest

    So mine stopped working 4/20. It worked fine 4/19. I didn't do anything to the system.

    But as others noted, I had Investment Summary on home page and it can't load without crashing.

    Here's how I fixed it.

    Change you system date from 2010 to 2009 (or any date earlier than the day it stopped, but I suggest just changing the year). Hit apply.

    Open Money. It should work after entering password. Click on customize your home page and remove anything that has investment links.

    Change your system date back to current date. Hit apply and okay.

    Close Money.

    When you reopen Money, it should work great again.

    Hope this helps.



    Cal Learner-- MVP wrote:

    Re: 'Microsoft Money has stopped working'
    06-Nov-07

    In microsoft.public.money, Phil Turnock <Phi
    > wrote

    I suggest you open any file you can, such as Sample.mny
    In XP, you can do that by going to your Money install folde
    and right-clicking Sample.mny, and choosing Open
    Go to Tools->Settings->ProgramSettings and set th
    (GeneralDisplay:)StartMoneyWithThisPageOpen:AccountList
    Close Money

    Then open the problem file once or twice

    Then Tools->Settings->HomePageDisplayOptions and Remove th
    Investment Performance module. If you still have a problem, remov
    everything. If the problem goes away, you can add things back unti
    the crash does not happen. Add back in the other things you wan
    on the home page. Let us know which was the problem module.

    Previous Posts In This Thread:

    'Microsoft Money has stopped working'
    Running MS Money 2007, Windows Vista (home premium). Starting las
    night, directly after logging in (or working off line), I get an erro
    'Microsoft Money has stopped working' and money crashes; the proble
    details are below. Worked up until last night. I've tried syste
    restore, uninstalling (including deleting money directory, an
    cleaning registry) and reinstalling, and the error persists. an
    suggestions? thanks

    Problem signature
    Problem Event Name: BE
    Application Name: MSMoney.EX
    Application Version: 16.0.0.130
    Application Timestamp: 459cb23
    Fault Module Name: MSVCR80.dl
    Fault Module Version: 8.0.50727.76
    Fault Module Timestamp: 4571223
    Exception Offset: 0000e79
    Exception Code: c000000
    Exception Data: 0000000
    OS Version: 6.0.6000.2.0.0.768.
    Locale ID: 103
    Additional Information 1: 803
    Additional Information 2: 725705c131dd87ecd46ebc93aaff839
    Additional Information 3: cbf
    Additional Information 4: 9317102d1d46c738c11e4302c9add908

    Have you tried uninstalling Money and reinstalling it, preferably in a folder
    Have you tried uninstalling Money and reinstalling it, preferably in a folde
    other than the original folder

    :

    Re: 'Microsoft Money has stopped working'

    yup- 'I've tried system restore, uninstalling (including deletin
    money directory, and cleaning registry) and reinstalling, and th
    error persists.

    got the problem fixed though; as an fyi for others, it appears to b
    the same basic problem as some other folks have had with msvcr80.dll
    display of the investment performance block on the home page.
    couldn't get into the options and remove that module before mone
    crashed (as it appears some other folks here have been able to), so
    had to restore my file from a backup, then remove the module

    <snip>

    HiI have eaxactly the same problem.
    H

    I have eaxactly the same problem. I have uninstalled and then reinstalle
    but still the same problem. Restoring also has no effect


    :

    Re: 'Microsoft Money has stopped working'
    In microsoft.public.money, Phil Turnock <Phi
    > wrote

    I suggest you open any file you can, such as Sample.mny
    In XP, you can do that by going to your Money install folder
    and right-clicking Sample.mny, and choosing Open.
    Go to Tools->Settings->ProgramSettings and set the
    (GeneralDisplay:)StartMoneyWithThisPageOpen:AccountList.
    Close Money.

    Then open the problem file once or twice.


    Then Tools->Settings->HomePageDisplayOptions and Remove the
    Investment Performance module. If you still have a problem, remove
    everything. If the problem goes away, you can add things back until
    the crash does not happen. Add back in the other things you want
    on the home page. Let us know which was the problem module.

    This problem appeared on my machine today using Money 2006 on Vista.
    This problem appeared on my machine today using Money 2006 on Vista.
    Worked fine for the last few months after installing Money 2006 on my
    new laptop. Worked yesterday. Today does not work. So I did
    following:

    installing it)
    get stuck in some sort of looop "compacting file" where it continously
    flashes the "Working" progress bar which swhoshes from 0 to 100%
    before re starting. i watched a few thousand of these before giving
    up.

    Couldn't the silly program waited until after Tax season to do this???


    Re: 'Microsoft Money has stopped working'
    alled
    m

    - Hide quoted text -

    I too started having problems with ms money yesterday 12/26. As soon
    as I enter my password I get an error message saying that ms money and
    encountered a problem and needs to shut down. I am currently using the
    2007 home/business trial version on a pc laptop using Windows XP. I
    read something about a logitech mouse or something to that effect. We
    use the scroll pad, not an actual mouse, I have been using this same
    laptop all year, nothing has changed so I am not sure what caused it
    to suddenly stop working. I tried logging in again today 12/27 and I
    am still getting the same message.

    I appear to be back in business, but only by the skin of my teeth.
    I appear to be back in business, but only by the skin of my teeth.

    The root cause seems to be that the *.mny file was corrupted. I don't
    know how it got corrupted, but I have a clue which appeared as part of
    the restoration.

    I did do a system restore, I did a reinstall, I did try using Money
    2007 vs. using 2006 ... all were ineffectual and red-herrings.

    The *.mny file was about 26 mb. I don't know if that a lot or not. I
    guess now it is. But why it would care I don't know. Unfortuantely,
    I did not have a recent backup file. The best I had was a backup
    taken about 1-month ago.

    I opened that file, and Money 2006 worked just fine. I did a quick
    repair and it seemed to be ok with that. I did a full repaire
    creating a new file. The file size grew, but Money was satisfied with
    doing the repair. I used that repaired file as starting point to add
    in the transactions missing from the point of the backup (mid-Nov).

    I downloaded transactions from my bank accounts (2 of them) and from
    my brokerage account (four acounts there). After doing the download
    update, would take a backup then accept transcations for an account,
    then another backup, then accept transactions for another account.
    Interestingly, Money would fail (with the error message reported
    here), consistently, upon accepting transactions for one of the
    brokerage accounts. Those transactions evidently were corrupting the
    file. How and why is a mystery.

    So ... I delete the brokerage account and started again. I pretended
    it was a new account and updated across the internet that account, but
    instead of taking full transactions, only started with the current
    position. That seemed to work.

    Also ... thinking that file size may have something to do with it (and
    I'm chagrined and disappointed to think that it does), I archived some
    of the older data using the archive funcationality. That reduced the
    file size somewhat, but I have to say not as much as I would have
    expected.

    So now I have a recovered *.mny file ... with less data and re-built
    one of the accounts from scratch.

    I conclude:

    of one of the brokerage account. There was nothing unusual about
    those transcations. But Money clearly corrupted the file and the
    corruption is replicable.

    I too am having problems. I bought Microsoft Money Plus Home andBusiness ...
    I too am having problems. I bought Microsoft Money Plus Home and
    Business ... installed it. Tried to open it. No luck. It just
    constantly is saying "Microsoft Money has stopped working". It has
    never worked. I have uninstalled, reinstalled, etc. I even tried
    installing a trial straight from the Microsoft website, no luck.

    I am running Vista Home Premium if that makes a difference.



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    Dhruv P, Apr 26, 2010
    #10
  11. After just about going nuts and now being bold ( I pulled all my hair out) I tried everything to no avail, I could restore a backup and all would be fine, enter a couple of investment transactions shut down money, restart and crash! Thanks to your suggestions it now seems to work. Maybe you know how to put my hair back.

    Thanks again
     
    Rudolf van Otterdyk, Nov 14, 2010
    #11
  12. ed

    Lou_S Guest

    Hard to believe years later, but I just had the same problem (only difference was the module at fault was listed as mcmoney.dll). Based on the above, I found a simpler solution:

    1) disable your network connection (doesnt matter how. unplug the ethernet, administratively disable the adapter, etc). The issue seems to be when money goes online to update prices, etc from one or more brokerage accounts)

    2) Launch money. Should come up fine. Now go into settings and disable the periodic updates for news, prices, etc. Pretty much anything online.

    3) close money. renable your internet connection.

    You should be good to go...at least until the next problem. Much as I hate to say it, I may need to look at replacing money. Out of support for too long.
     
    Lou_S, Aug 31, 2013
    #12
  13. ed

    Cal Learner Guest

    You might want to check out
    http://social.microsoft.com/Forums/en-US/home?forum=money where
    there is still considerable activity.
     
    Cal Learner, Sep 6, 2013
    #13
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