Microsoft Money Has Stopped Working

[The Big Woo]

Yesterday I started Money Plus and got a message that there was an update to
download and install. I completed that update and got a message that if
Money didn't run to properly to restart my computer. I did that and when I
try to run Money I get a message that says MICROSOFT MONEY HAS STOPPED
WORKING. I tried to use the fix that you sent me back in November of 2007,
which pointed me to this article in the Microsoft Knowledge Database
http://support.microsoft.com/kb/942485 but it did not work. When I clicked
"turn on DEP for all programs and services except those I select:" and tried
to add the Money executable files to the DEP list I got a message that said
"This program must run with data execution prevention (DEP) enabled. You
cannot turn off DEP for this program."

Now what do I do?????

Thanks in advance for your help.

 

[LongTime1998]

Yesterday I started Money Plus and got a message that there was an update to
download and install. I completed that update and got a message that if
Money didn't run to properly to restart my computer. I did that and when I
try to run Money I get a message that says MICROSOFT MONEY HAS STOPPED
WORKING. I tried to use the fix that you sent me back in November of 2007,
which pointed me to this article in the Microsoft Knowledge Database
http://support.microsoft.com/kb/942485 but it did not work. When I clicked
"turn on DEP for all programs and services except those I select:" and tried
to add the Money executable files to the DEP list I got a message that said
"This program must run with data execution prevention (DEP) enabled. You
cannot turn off DEP for this program."

Now what do I do?????

Thanks in advance for your help.

Mine works OK until -> Portfolio -> Historical/Interactive Charts

I have Vista Home OS

 

[winter]

I have a similar problem as LongTime1998 - After the update, money home page
and accounts work ok but when I click on Portfolio, then I immediately get
the message "Microsoft Money Has Stopped Working"

I have Vista Ultimate.

Any ideas??
Thanks.

 

[Mark]

Try uninstalling the MSN Money Investment Toolbox (via Control Panel).
You'll need to make sure that both Money and Internet Explorer are closed
when you do so.

-Mark

 

[winter]

Thanks for the reply, Mark, but I do not seem have MSN Money Investment
Toolbox installed. At least it doesn't appear in the Control Panel/Programs
& Features listing.

 

[Mark]

Ok, try this then:
1. Start Internet Explorer, and go to the MSN Money "choice" page:
http://moneycentral.msn.com/investor/controls/setup.asp
2. Choose Basic Tools
3. Start Money and see if Money behaves properly.

-Mark

 

[winter]

I'll try this when I get home - Thanks much!
Just wondering though, what does moneycentral on the internet have to do
with Money.exe??

 

[Mark]

The "Deluxe" (Investment Toolbox) version of the Portfolio on MSN Money is
actually a version of Money 2006
-Mark

 

[winter]

Mark,

I tried choosing basic tools as you suggested but I got the same result
"Money Stopped Working..."
I clicked on details and this is the report:

Problem signature:
Problem Event Name: APPCRASH
Application Name: msmoney.exe
Application Version: 17.0.0.1414
Application Timestamp: 47b661e7
Fault Module Name: StackHash_db3c
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: 80000003
Exception Offset: 06ea75ba
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: db3c
Additional Information 2: 829e6ba8c5cd0db9589292ebadfd9dfa
Additional Information 3: e0d3
Additional Information 4: 701aa6447eafe276d9d90ee9b792caf6

I have a backup hard drive that I use for these situations. Since my
primary drive would not work with the "portfolio view" I copied my backup
drive (3/8/08) to my primary so that I had a pre-update condition. I first
selected Basic toolbox as you suggested, then restarted, then opened Money,
it wanted to update, it did successfully, I see ......1415 but the Portfolio
still fails. Everything else including reports open ok.

What else can you suggest?

Thanks for your help!

 

[winter]

Mark,

As a supplement to my last post below, I notice that if I select any of the
1st 4 Help items, this also results in a "Microsoft Money Has Stopped
Working" message.

 

[Mark]

Did you do all of this with Money closed?
Restart Internet Explorer and verify that you are using the Basic tools by
going to the Portfolio Manager on MSN Money: http://money.msn.com
Then restart Money and try again.
If it still crashes, try deleting IE's cookies (or more specifically the
Moneycentral cookie)

-Mark

 

[gottlieb.david623]

I'm receiving the same error message on my Money Plus software.
ANy ideas??!?!??!? PLEASE HELP



Problem signature:
Problem Event Name: APPCRASH
Application Name: msmoney.exe
Application Version: 17.0.0.3817
Application Timestamp: 4b7c9809
Fault Module Name: mnyob99.dll
Fault Module Version: 17.0.0.3817
Fault Module Timestamp: 4b7c9857
Exception Code: c0000005
Exception Offset: 00171f38
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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