Microsoft Money Has Stopped Working

Discussion in 'Microsoft Money' started by The Big Woo, Mar 25, 2008.

  1. The Big Woo

    The Big Woo Guest

    Yesterday I started Money Plus and got a message that there was an update to
    download and install. I completed that update and got a message that if
    Money didn't run to properly to restart my computer. I did that and when I
    try to run Money I get a message that says MICROSOFT MONEY HAS STOPPED
    WORKING. I tried to use the fix that you sent me back in November of 2007,
    which pointed me to this article in the Microsoft Knowledge Database
    http://support.microsoft.com/kb/942485 but it did not work. When I clicked
    "turn on DEP for all programs and services except those I select:" and tried
    to add the Money executable files to the DEP list I got a message that said
    "This program must run with data execution prevention (DEP) enabled. You
    cannot turn off DEP for this program."

    Now what do I do?????

    Thanks in advance for your help.
     
    The Big Woo, Mar 25, 2008
    #1
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  2. The Big Woo

    LongTime1998 Guest

    Mine works OK until -> Portfolio -> Historical/Interactive Charts

    I have Vista Home OS
     
    LongTime1998, Mar 25, 2008
    #2
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  3. The Big Woo

    winter Guest

    I have a similar problem as LongTime1998 - After the update, money home page
    and accounts work ok but when I click on Portfolio, then I immediately get
    the message "Microsoft Money Has Stopped Working"

    I have Vista Ultimate.

    Any ideas??
    Thanks.
     
    winter, Mar 27, 2008
    #3
  4. The Big Woo

    Mark Guest

    Try uninstalling the MSN Money Investment Toolbox (via Control Panel).
    You'll need to make sure that both Money and Internet Explorer are closed
    when you do so.

    -Mark
     
    Mark, Mar 27, 2008
    #4
  5. The Big Woo

    winter Guest

    Thanks for the reply, Mark, but I do not seem have MSN Money Investment
    Toolbox installed. At least it doesn't appear in the Control Panel/Programs
    & Features listing.
     
    winter, Mar 28, 2008
    #5
  6. The Big Woo

    Mark Guest

    Mark, Mar 28, 2008
    #6
  7. The Big Woo

    winter Guest

    I'll try this when I get home - Thanks much!
    Just wondering though, what does moneycentral on the internet have to do
    with Money.exe??
     
    winter, Mar 28, 2008
    #7
  8. The Big Woo

    Mark Guest

    The "Deluxe" (Investment Toolbox) version of the Portfolio on MSN Money is
    actually a version of Money 2006
    -Mark
     
    Mark, Mar 28, 2008
    #8
  9. The Big Woo

    winter Guest

    Mark,

    I tried choosing basic tools as you suggested but I got the same result
    "Money Stopped Working..."
    I clicked on details and this is the report:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: msmoney.exe
    Application Version: 17.0.0.1414
    Application Timestamp: 47b661e7
    Fault Module Name: StackHash_db3c
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: 80000003
    Exception Offset: 06ea75ba
    OS Version: 6.0.6000.2.0.0.256.1
    Locale ID: 1033
    Additional Information 1: db3c
    Additional Information 2: 829e6ba8c5cd0db9589292ebadfd9dfa
    Additional Information 3: e0d3
    Additional Information 4: 701aa6447eafe276d9d90ee9b792caf6

    I have a backup hard drive that I use for these situations. Since my
    primary drive would not work with the "portfolio view" I copied my backup
    drive (3/8/08) to my primary so that I had a pre-update condition. I first
    selected Basic toolbox as you suggested, then restarted, then opened Money,
    it wanted to update, it did successfully, I see ......1415 but the Portfolio
    still fails. Everything else including reports open ok.

    What else can you suggest?

    Thanks for your help!
     
    winter, Mar 30, 2008
    #9
  10. The Big Woo

    winter Guest

    Mark,

    As a supplement to my last post below, I notice that if I select any of the
    1st 4 Help items, this also results in a "Microsoft Money Has Stopped
    Working" message.
     
    winter, Mar 30, 2008
    #10
  11. The Big Woo

    Mark Guest

    Did you do all of this with Money closed?
    Restart Internet Explorer and verify that you are using the Basic tools by
    going to the Portfolio Manager on MSN Money: http://money.msn.com
    Then restart Money and try again.
    If it still crashes, try deleting IE's cookies (or more specifically the
    Moneycentral cookie)

    -Mark
     
    Mark, Mar 31, 2008
    #11
  12. The Big Woo

    Guest

    I'm receiving the same error message on my Money Plus software.
    ANy ideas??!?!??!? PLEASE HELP



    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: msmoney.exe
    Application Version: 17.0.0.3817
    Application Timestamp: 4b7c9809
    Fault Module Name: mnyob99.dll
    Fault Module Version: 17.0.0.3817
    Fault Module Timestamp: 4b7c9857
    Exception Code: c0000005
    Exception Offset: 00171f38
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
     
    , Sep 17, 2014
    #12
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