Microsoft Money Has Stopped Working


T

The Big Woo

Yesterday I started Money Plus and got a message that there was an update to
download and install. I completed that update and got a message that if
Money didn't run to properly to restart my computer. I did that and when I
try to run Money I get a message that says MICROSOFT MONEY HAS STOPPED
WORKING. I tried to use the fix that you sent me back in November of 2007,
which pointed me to this article in the Microsoft Knowledge Database
http://support.microsoft.com/kb/942485 but it did not work. When I clicked
"turn on DEP for all programs and services except those I select:" and tried
to add the Money executable files to the DEP list I got a message that said
"This program must run with data execution prevention (DEP) enabled. You
cannot turn off DEP for this program."

Now what do I do?????

Thanks in advance for your help.
 
L

LongTime1998

The Big Woo said:
Yesterday I started Money Plus and got a message that there was an update to
download and install. I completed that update and got a message that if
Money didn't run to properly to restart my computer. I did that and when I
try to run Money I get a message that says MICROSOFT MONEY HAS STOPPED
WORKING. I tried to use the fix that you sent me back in November of 2007,
which pointed me to this article in the Microsoft Knowledge Database
http://support.microsoft.com/kb/942485 but it did not work. When I clicked
"turn on DEP for all programs and services except those I select:" and tried
to add the Money executable files to the DEP list I got a message that said
"This program must run with data execution prevention (DEP) enabled. You
cannot turn off DEP for this program."

Now what do I do?????

Thanks in advance for your help.
Mine works OK until -> Portfolio -> Historical/Interactive Charts

I have Vista Home OS
 
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W

winter

I have a similar problem as LongTime1998 - After the update, money home page
and accounts work ok but when I click on Portfolio, then I immediately get
the message "Microsoft Money Has Stopped Working"

I have Vista Ultimate.

Any ideas??
Thanks.
 
M

Mark

Try uninstalling the MSN Money Investment Toolbox (via Control Panel).
You'll need to make sure that both Money and Internet Explorer are closed
when you do so.

-Mark
 
W

winter

Thanks for the reply, Mark, but I do not seem have MSN Money Investment
Toolbox installed. At least it doesn't appear in the Control Panel/Programs
& Features listing.
 
W

winter

I'll try this when I get home - Thanks much!
Just wondering though, what does moneycentral on the internet have to do
with Money.exe??
 
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M

Mark

The "Deluxe" (Investment Toolbox) version of the Portfolio on MSN Money is
actually a version of Money 2006
-Mark
 
W

winter

Mark,

I tried choosing basic tools as you suggested but I got the same result
"Money Stopped Working..."
I clicked on details and this is the report:

Problem signature:
Problem Event Name: APPCRASH
Application Name: msmoney.exe
Application Version: 17.0.0.1414
Application Timestamp: 47b661e7
Fault Module Name: StackHash_db3c
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: 80000003
Exception Offset: 06ea75ba
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: db3c
Additional Information 2: 829e6ba8c5cd0db9589292ebadfd9dfa
Additional Information 3: e0d3
Additional Information 4: 701aa6447eafe276d9d90ee9b792caf6

I have a backup hard drive that I use for these situations. Since my
primary drive would not work with the "portfolio view" I copied my backup
drive (3/8/08) to my primary so that I had a pre-update condition. I first
selected Basic toolbox as you suggested, then restarted, then opened Money,
it wanted to update, it did successfully, I see ......1415 but the Portfolio
still fails. Everything else including reports open ok.

What else can you suggest?

Thanks for your help!
 
W

winter

Mark,

As a supplement to my last post below, I notice that if I select any of the
1st 4 Help items, this also results in a "Microsoft Money Has Stopped
Working" message.
 
M

Mark

Did you do all of this with Money closed?
Restart Internet Explorer and verify that you are using the Basic tools by
going to the Portfolio Manager on MSN Money: http://money.msn.com
Then restart Money and try again.
If it still crashes, try deleting IE's cookies (or more specifically the
Moneycentral cookie)

-Mark
 
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G

gottlieb.david623

I'm receiving the same error message on my Money Plus software.
ANy ideas??!?!??!? PLEASE HELP



Problem signature:
Problem Event Name: APPCRASH
Application Name: msmoney.exe
Application Version: 17.0.0.3817
Application Timestamp: 4b7c9809
Fault Module Name: mnyob99.dll
Fault Module Version: 17.0.0.3817
Fault Module Timestamp: 4b7c9857
Exception Code: c0000005
Exception Offset: 00171f38
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
 

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