"Microsoft Money has stopped working"

[Jim510731]

Whenever I try to open Microsoft Money Plus, I receive the message "Microsoft
Money has stopped running" and the program immediately crashes. Here are the
details:

Problem Event Name: APPCRASH
Application Name: msmoney.exe
Application Version: 17.0.0.1414
Application Timestamp: 47b661e7
Fault Module Name: mnyob99.dll
Fault Module Version: 17.0.0.1414
Fault Module Timestamp: 47b6614f
Exception Code: c0000005
Exception Offset: 0026f659
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 6f51
Additional Information 2: c27f10fbe2c27f8f346693c7bbde3ce7
Additional Information 3: 78ef
Additional Information 4: 28297a8ac60a9d17f0a537322f7399b5

My operating system is Windows Vista Home Premium. Any suggestions on how
to get Money working again?

 

[Cal Learner-- MVP]

Whenever I try to open Microsoft Money Plus, I receive the message "Microsoft
Money has stopped running" and the program immediately crashes. Here are the
details:

Problem Event Name: APPCRASH
Application Name: msmoney.exe
Application Version: 17.0.0.1414
Application Timestamp: 47b661e7
Fault Module Name: mnyob99.dll
Fault Module Version: 17.0.0.1414
Fault Module Timestamp: 47b6614f
Exception Code: c0000005
Exception Offset: 0026f659
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 6f51
Additional Information 2: c27f10fbe2c27f8f346693c7bbde3ce7
Additional Information 3: 78ef
Additional Information 4: 28297a8ac60a9d17f0a537322f7399b5

My operating system is Windows Vista Home Premium. Any suggestions on how
to get Money working again?

Copy Sample.mny from your Money install folder to Documents. Try to
open that file by right-clicking in Windows Explorer, and choosing
Open. Does it open?

If so, File->Restore your latest or second-latest backup file.

 

[Money Plus APPCRASH]

When I try to "receive account updates from MSN Money My Accounts" the
program crashs, and I receive the same problem report:
Problem signature:
Problem Event Name: APPCRASH
Application Name: msmoney.exe
Application Version: 17.0.0.1414
Application Timestamp: 47b661e7
Fault Module Name: udsxml.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 47b65c90
Exception Code: c0000005
Exception Offset: 0000efbe
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1046
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160


I opened the sample file with no problem, checked the updates - no problem.
However, I still have the same problem trying to get my info online. I did
not have this problem with Money 2007.

 

[Cal Learner-- MVP]

In microsoft.public.money, Money Plus APPCRASH <Money Plus

I opened the sample file with no problem, checked the updates - no problem.
However, I still have the same problem trying to get my info online. I did
not have this problem with Money 2007.

Open Money Plus in Vista by right clicking the launch icon and
choosing RunAsAdministrator. See if you can run your file then.


ave you changed your regional settings (new country) since you
created your file?

Did your regular file ever work in Money Plus previously? If not,
copy your *.m16 file to test.mny and open that (File->Open) with
Money having been opened by right clicking the launch icon and
choosing RunAsAdministrator.


Did you try a restore? If you do that, don't restore to the "default
location". Instead Browse to your Documents/MyDocuments folder.

 

[NTSlacker]

I am experiencing the identical problem. New Vitsa 64 bit machine - new
download of Money Plus Deluxe. Installed fine - copied over MNY file from my
2006 version on the old machine - said it was converting - everything looked
fine - then it just crashes with the same dump identified here. I then tried
running it with a new money file - same thing happens. Very frustrating - I
have used Money for almost 5 years - I really don't want to change but I need
this working - not crashing. I tried the run as admin suggestion - same
thing.
I had the same thing ahppen a time or two with the old 2006 version - but it
seemed assciated with a certain sequence of menu selections on how I would go
to my portfolio - I changed the sequence and it stopped happening. I *think*
it seems to be associated when Money goes "online".

Help! <G>

 

[Cal Learner-- MVP]

I am experiencing the identical problem. New Vitsa 64 bit machine - new
download of Money Plus Deluxe. Installed fine - copied over MNY file from my
2006 version on the old machine - said it was converting - everything looked
fine - then it just crashes with the same dump identified here. I then tried
running it with a new money file - same thing happens. Very frustrating - I
have used Money for almost 5 years - I really don't want to change but I need
this working - not crashing. I tried the run as admin suggestion - same
thing.
I had the same thing ahppen a time or two with the old 2006 version - but it
seemed assciated with a certain sequence of menu selections on how I would go
to my portfolio - I changed the sequence and it stopped happening. I *think*
it seems to be associated when Money goes "online".

I am sorry to hear of your problem. I don't know what is causing
that.

When you copied Sample.mny from your Money install folder to
Documents, and then tried to open that file by right-clicking in
Windows Explorer, and choosing Open. Did you get that crash?

If so, I would contact Microsoft Money Support.

 

[NTSlacker]

Cal,

I wanted to reply and close the circle here at least a bit <G>. I copied
the sample data over as you suggested and was able to access it without an
issue - problem is the sample data does not include any "live" dataq
requiring Internet access.

I opend my data file using the check box at the log on to prevent connecting
to the Internet - this resulted in my getting a more stable interaction with
my data but the Portfolio Manager view was blank with no selections in the
left pane. This to is a findable occurence in the knowledge base but I was
unable to use any of the information successfully (I did a repair, added some
trusted zones, did a full uninstall and clean re-install with OneCare stopped
etc...)

I finally accepted defeat and call Microsoft support. I was referred to
artilce 836197 and then to method 3, item 3 which is basically the
installation of MSXML 4.0 SP2 - item 3 has a link to the page "MSXML 4.0
Service Pack 2 (Microsoft XML Core Services)".

I downloaded the SP - installed it - fired up Money and went straight to the
Portfolio Manager page which was now fuly populated and looked just as I
would have expected it to look. I banged around for about 30 minutes without
a problem.

So - short answer - install MSXML 4.0 Service Pack 2 even though the page
does not list Vista as one of the supported operating systems (specifically
for the record I am running Vista 63 Home Premium).

I hope this information helps someone else.

David Focht (NTSlacker)