Mint: what's with Citibank & INGDirect?

Discussion in 'Quicken' started by Han, Jul 29, 2010.

  1. Han

    Han Guest

    Since Mint merged with Quicken (grin) I thought this was on topic.

    I started playing with Mint yesterday, both on PC and iPhone. That is neat
    of course, that you can acces easily from either. However, I couldn't get
    my Citibank accounts or my INGDirect account to load into the Mint account.
    Both keep giving a temporary connection problem error. Apparently Mint
    knows about this (Mint "community"), but I've seen no solution for these
    problems. Does anyone have an inkling why this is happening? I had
    expected problems with Vangurad, because of their more complicated
    authentication via web, but that and many others went OK.

    --
    Best regards
    Han
    email address is invalid
     
    Han, Jul 29, 2010
    #1
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  2. Han

    Han Guest

    Han <> wrote in
    news:Xns9DC4451B7340Bikkezelf@207.246.207.139:

    > Since Mint merged with Quicken (grin) I thought this was on topic.
    >
    > I started playing with Mint yesterday, both on PC and iPhone. That is
    > neat of course, that you can acces easily from either. However, I
    > couldn't get my Citibank accounts or my INGDirect account to load into
    > the Mint account. Both keep giving a temporary connection problem
    > error. Apparently Mint knows about this (Mint "community"), but I've
    > seen no solution for these problems. Does anyone have an inkling why
    > this is happening? I had expected problems with Vangurad, because of
    > their more complicated authentication via web, but that and many
    > others went OK.


    There was a "fix" in the Mint "community". In essence, you have to be
    very sure of the spelling including case-sensitive (!!) of all security
    questions, and go via the little "edit bank info" button when that
    appears after you click the "fix this" button. Also, Mint says:

    Here are a few tips that might help you answer (security questions):

    * Answer as many questions as you put on file when you registered
    with your bank.
    * The number of questions you need to answer may be less than the
    number of form fields displayed on the page.
    * For some financial institutions, the questions and answers need to
    be in the exact same order as they are listed on your banking site.
    * If you’ve forgotten the questions, you can try logging into the
    online banking at your bank’s website, or calling their online banking
    support, to retrieve them.
    * Answers to these questions may be case-sensitive. i.e. ‘Dog’ will
    work, while ‘dog’ will not.

    For both Citibank and INGDirect, I had to go through the authentication
    stuff several times, before the info entered "took", possible because the
    sequence was different each time I went through this.

    --
    Best regards
    Han
    email address is invalid
     
    Han, Jul 29, 2010
    #2
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  3. Han

    Han Guest

    Edward <> wrote in
    news:i2rrst$3gg$-september.org:

    > On 7/29/2010 5:47 AM, Han wrote:
    >> Since Mint merged with Quicken (grin) I thought this was on topic.
    >>
    >> I started playing with Mint yesterday, both on PC and iPhone. That
    >> is neat of course, that you can acces easily from either. However, I
    >> couldn't get my Citibank accounts or my INGDirect account to load
    >> into the Mint account. Both keep giving a temporary connection
    >> problem error. Apparently Mint knows about this (Mint "community"),
    >> but I've seen no solution for these problems. Does anyone have an
    >> inkling why this is happening? I had expected problems with
    >> Vangurad, because of their more complicated authentication via web,
    >> but that and many others went OK.
    >>

    >
    > ING also has a more complicated authentication procedure, at least my
    > account does. I don't know about Citibank. Do you have to enter
    > password/account information in stages with Citibank? I know Quicken
    > handles Vanguard without any problem, but ING causes problems on my
    > computer.


    I got ING to work n my computer, but it is complicated. I also use a
    password program so that sometimes complicates things.

    Everything seems OK now ...

    --
    Best regards
    Han
    email address is invalid
     
    Han, Jul 29, 2010
    #3
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