Money 2005 - "Money encountered an internal error"


M

Marty List

I just installed Money 2005, and successfully converted my file from Money
2004. When I try to do an Internet update, I get this error: "Money
encountered an internal error while attempting to save or clear a PIN number
in your Money file. Please contact Microsoft support for assistance."

I've tried changing the user name and PIN to something else and then
changing it back, it seems to work but I get the same error when trying the
update again.

Help/About shows 14.0.125.825
 
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Z

zender

Marty,

I am receiving the same message after having successfully used Money 2005
for the past few months. Did you ever get resolution for this problem? If
so, what?

Thanks,
zender
 
M

Marty List

Yes and No. I never found a fix, but Microsoft support suggested going back
to Money 2004 and disabling the online features for that account, and then
converting the file to Money 2005 again. Since I still had Money 2004
installed on my primary machine and was only testing Money 2005 in a Virtual
PC machine, this was easy for me to try and it worked. If you've been
entering transactions into Money 2005 for a few months then this might not
be a good solution.

You could try disabling the online access for that account, then closing
Money, and then re-enabling it. You could also try disabling online access
and closing the old account and then create a new one.
 
Z

zender

Thanks for the quick response. I've been on Money 2005 for quite a long time
now so will try option #2. I already tried disabling the passport and
clearing the existing online account access information to no avail.

For the record, I've upgraded regularly/annually since Money 97 and have
never before had so many problems with a Money version.

Thanks again,
zender
 
Z

zender

I was able to successfully disable the online features for my various bank
accounts, albeit one at a time followed by a close/restart.

There is still a problem. Once removed when I try to setup online services
again I get the error message "this operation cannot be performed".

The same behavior occurs on both the original, restored backup of the
original and repaired version of the original.

I am at a loss.

-zender
 
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