Money 2007 - Online Update Rarely Works


J

jasongerrish

I recently upgraded from M04 to M07 because it had some bugs that
annoyed me, and I wanted to see if any of my FI's had online capability
in M07.

Well, the online update has been nothing but trouble. I connected
directly to Commerce Bank in M04 flawlessly every time, never had a
problem. Now in M07, I try all day at different points in the day to
get it to connect but it rarely does.

I also have an account with a CC company called Direct Merchants Bank.
M04 didn't have online access for this, but when I upgraded it was
listed. Apparently it doesn't connect directly to the bank they get it
through the MSN Money website. Well it took me a week or two to finally
connect to MSN Money website to download my financial information.
Every time I tried it had an error connecting.

Once I had DMB and Commerce setup, I'd normally have to try 7 or 8
times for it to download properly. As time went on this got worse. Now
I can only get a successful update for Commerce once every 2 days. DMB
hasn't been able to connect in almost two weeks! (trying maybe 8-10
times a day, at various points during the day)

I get this error message for each FI:
"Your account information is being updated, which may take a few
minutes. If this message appears for more than five minutes, try
again." (The word Try Again is a hyper link to try and reconnect to the
FI's)

This error makes it sound like I just have to wait around for them to
update. Well at first I tried that but it would be like that for an
hour or longer, so I just got into the habit of trying over and over.
Every once and a while I notice that Commerce has updated (the direct
link) but again DMB hasn't in almost two weeks.

What should I do in this situation? Anyone else ever hear of such a
thing?


Thanks,
Jay
 
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J

jasongerrish

I recently upgraded from M04 to M07 because it had some bugs that
annoyed me, and I wanted to see if any of my FI's had online capability
in M07.

Well, the online update has been nothing but trouble. I connected
directly to Commerce Bank in M04 flawlessly every time, never had a
problem. Now in M07, I try all day at different points in the day to
get it to connect but it rarely does.

I also have an account with a CC company called Direct Merchants Bank.
M04 didn't have online access for this, but when I upgraded it was
listed. Apparently it doesn't connect directly to the bank they get it
through the MSN Money website. Well it took me a week or two to finally
connect to MSN Money website to download my financial information.
Every time I tried it had an error connecting.

Once I had DMB and Commerce setup, I'd normally have to try 7 or 8
times for it to download properly. As time went on this got worse. Now
I can only get a successful update for Commerce once every 2 days. DMB
hasn't been able to connect in almost two weeks! (trying maybe 8-10
times a day, at various points during the day)

I get this error message for each FI:
"Your account information is being updated, which may take a few
minutes. If this message appears for more than five minutes, try
again." (The word Try Again is a hyper link to try and reconnect to the
FI's)

This error makes it sound like I just have to wait around for them to
update. Well at first I tried that but it would be like that for an
hour or longer, so I just got into the habit of trying over and over.
Every once and a while I notice that Commerce has updated (the direct
link) but again DMB hasn't in almost two weeks.

What should I do in this situation? Anyone else ever hear of such a
thing?


Thanks,
Jay
anyone???
 
M

Mark

Which Commerce Bank is it?
There are several listed on Are My Banks Online?
http://www.microsoft.com/money/bankonline.aspx?FirstLetter=C&FinananceOrganisationType=BanksOnly
There are two Commerce Bank NA entries. One is for true direct services
(special sign in information) and the other is via "third party" (requiring
Passport to allow MSN Money's third-party to scrape data from the bank's
web-site).

Direct Merchants MC is "third-party" from the Are My Banks Online web-site.

What are the specific error codes associated to these failures?
On the Call Summary page there is a link to check the Network Status (at the
bottom right)
Click that to go to the MSN Money Network Status page (click the Passport
"sign-in" at the very top of the page to sign in with the Passport you use
in Money, and then scroll to the bottom of the page to the Financial
Institution Events area and click the link to check your Account Status.

-Mark
 
J

jasongerrish

I use Commerce Bank NJ, PA, N. I used this in M07 as well. It is a
direct connection.

Also, I checked the MSN Money website today when I had another fail
with Direct Merchants Bank. I realized that the MSN Money website was
updated from my bank but Money wasn't successful in downloading it. It
even said "updated seven minuted ago".

Anyway, where is the error code? The only error I see is the one I
quoted in the earlier message. Is it just that the MSN Money site is
very unreliable? I haven't been able to download my transactions for
two weeks.
 
J

jasongerrish

I said this before, but after doing what you instructed me to do, the
error code I have for Direct Merchants Bank is 0, which means it
updated successfully. My MSN Money online transactions confirm this.
But it's still not downloading into Money. It has in the past, but
rarely. It also reverts the charges and credits, but that's a different
matter entirely..
 
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J

jasongerrish

I fixed the problem, the updates now take less than 10 seconds for both
accounts. Unfortunately I fixed it by creating a new passport ID and
setting up the accounts with the fresh one. After I did that it worked
great. I got this idea from another thread, and the guy was pissed
about it because he used his passport id for everything. I use it for
hardly anything so it wasn't a big deal.
 
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