Money has encountered a problem !!


F

Fay

Can anyone advise ??

When I launch Money (which has been running fine for
months!) I now recieve the message - Microsoft Money has
encountered a problem and needs to close. We are sorry for
the inconvenience" So I have sent the error report, tried
again, still the same. Uninstalled and reinstalled, still
the same, so has anyone got any suggestions please??

Many Thanks
Fay
 
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G

Glyn Simpson, MVP

Do you get any other messages, for example the name of a DLL? Which version
of Money?
 
F

Fay

The version of Money is 2004
The error report says -
AppName: msmoney.exe AppVer: 12.0.0.613 ModName:
kernel32.dll
ModVer: 5.0.2195.6897 Offset: 0000e592
 
G

Glyn Simpson, MVP

Hi

First, i'd check whether you can run the sample file. If it works okay, then
it's possibly corruption in the file and you'll need to run the repair
option off the file-> menu.
 
F

Fay

Hi

I have tried the sample file, but that has the same result.
I have uninstalled virus checker and firewall, still no
joy.
Do you have any other suggestions, except from rebuild ???

Many Thanks

Fay
 
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F

fay

Hi

Thank you very much for the web link, this has resolved
the problem. Just for your information I am using Windows
2000.
Thanks again for your time and help
Regards
Fay
 

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