Money Plus SP1 update fails


F

Frustrated

I have XP SP2 and today got a message when I logged into Money Plus
(including online services) to update the software. Clicked OK --> Money
closed, downloaded started and just before it was 100% it gave an error that
the update failed and to try again later. Have read a number of posts about
this and tried various solutions
1. Rebooted several times
2. Turned off windows firewall
3. Disabled virus protection
4. Running as admin
5. No compatibilities checked off under properties.

Nothing works. The download stops and the get the message that update fails
and to try again later.
I also tried to ignore the message and kept using MOney and it gives an
error when trying to update transactions for my Credit Card. Used to work
fine till today.
Any ideas?
 
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C

Cal Learner-- MVP

I have XP SP2 and today got a message when I logged into Money Plus
(including online services) to update the software. Clicked OK --> Money
closed, downloaded started and just before it was 100% it gave an error that
the update failed and to try again later. Have read a number of posts about
this and tried various solutions
1. Rebooted several times
2. Turned off windows firewall
3. Disabled virus protection
4. Running as admin
5. No compatibilities checked off under properties.

Nothing works. The download stops and the get the message that update fails
and to try again later.
I also tried to ignore the message and kept using MOney and it gives an
error when trying to update transactions for my Credit Card. Used to work
fine till today.
Any ideas?
Safe mode with networking?
 
F

Frustrated

Thanks for your response.
When I boot up I dont select safe mode... It is just the regular boot up to
windows.
 
C

Cal Learner-- MVP

Thanks for your response.
When I boot up I dont select safe mode... It is just the regular boot up to
windows.
If you want to try that, to get the selection keep poking F8 key as
the computer boots. There should be a selection.

http://support.microsoft.com/kb/315222

I am not saying that starting Money in Safe mode with networking is
going to solve the problem, but it seems worth a try.
 
M

Mark

Have you tried installing under a new Windows User profile (it may be that
the profile you're signing into is either corrupted or has some restrictions
blocking Money's install/update).

-Mark
 
F

Frustrated

Mark, Cal
Thanks for your suggestions. I will try these once I get home and post the
results.
 
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F

Frustrated

Tried to use another profile, still gave same error message
Tried safe mode with networking - was unable to connect to the Internet ....
(actually the network connections showed that I was connected but IE and
Money kept saying I was not connected)
 
C

Cal Learner-- MVP

Tried to use another profile, still gave same error message
Tried safe mode with networking - was unable to connect to the Internet ....
(actually the network connections showed that I was connected but IE and
Money kept saying I was not connected)
You are saying that when you boot your XP computer into safe mode
with networking, you can launch IE. However IE does not successfully
access web pages.

I would not expect that. Do you have something unusual about your
networking? Safe mode causes slow but fairly generic drivers to be
used and it causes a lot of things to not start automatically that
would normally do so.

Yet I assume that when you are booted normally that IE connects
fine. I don't know what to suggest.
 
M

Mark

See if the following works:

1. Sign into your new user profile and make sure it has administrator rights
2. Go to c:\program files\microsoft money and right click on the folder and
clear the read only box attribute (accept the option to apply this to
subfolders and files)
3. Re-start the computer and open the sample file
4. Run the update and close money reboot the computer
5. Open one of your money back up files in the new user profile and made
sure that it was not asking for the update
6. Switch back to the old profile and open the money program and verify that
it does not ask for an update and that Help - About now says you have
version 17.x.xxx.1415

-Mark
 
F

Frustrated

I created a new admin account
Cleared the read only box from Money Plus (including subfolders)
Rebooted
Logged into the new admin account
Money plus still gives need to update message
When i click on update, it starts to download and fails.

Tried by double clicking on the Sample.mny file - but same thing happens.

I tired closing Money Plus myself and waited a minute before trying the
update, gives the same message.
Any other suggestions?
 
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F

Frustrated

I contacted Microsoft support and got this response. Have not tried it out
yet:

Uninstall your current version of Microsoft Money on your computer by going
to Add/Remove Programs in the Control Panel. If you have the Trial Version of
Microsoft Money installed at this time, proceed to #5.



Open up Internet Explorer and go to
http://www.microsoft.com/money/freetrial_deluxe.mspx and click "Download the
Free Trial".



Once the program is installed, open the Microsoft Money program and once you
are prompted to install the update, do so.



Once the update is complete, open Microsoft Money and go to Help>About
Microsoft Money, check the version number. The last four numbers should now
be 1415.



Close Microsoft Money and go to "C:/Program Files/Microsoft Money Plus".
Right-click on the Microsoft Money Plus folder and select 'copy', then go to
your desktop and right-click on there and select 'paste'.



Go to Add/Remove Programs in the Control Panel and uninstall the trial
version of Microsoft Money. Reboot your system. Then install your CD version
of the product.



Once the program is installed, go to "C:/Program Files" and delete the
"Microsoft Money Plus" folder. Click and drag the Microsoft Money Plus folder
from your desktop into the Program Files folder or copy and paste. Once the
folder is copied to the Program Files folder, open Microsoft Money and check
the version number again.



After you open Microsoft Money and are not being prompted for the update,
delete the 'Microsoft Money Plus' folder from your desktop
 

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