Money won't open -"encountered problem"


B

Bob

After years of no problem operation Money 2004 brings up a
dialog box which says Money encounted a problem and was
closing.
My first thought was reinstall. The Money CD started and
then said there was a problem with Norton Antivirus.
Neither MSFT or Norton's site revealed a solution.
I uninstalled both Norton products. Uninstalled Money. I
then reinstalled money. The Money reinstall did not bring
up any warnings and appeared normal. However, w/o either
Norton product installed Money returned the same error
msg.
Any thoughts would be appreciated.
Bob
 
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C

Cal Learner-- MVP

After years of no problem operation Money 2004 brings up a
dialog box which says Money encounted a problem and was
closing.
My first thought was reinstall. The Money CD started and
then said there was a problem with Norton Antivirus.
Neither MSFT or Norton's site revealed a solution.
I uninstalled both Norton products. Uninstalled Money. I
then reinstalled money. The Money reinstall did not bring
up any warnings and appeared normal. However, w/o either
Norton product installed Money returned the same error
msg.
Any thoughts would be appreciated.
I would uninstall again, and reinstall to a different
folder/directory.


You can try opening Money to the sample file by double-clicking
sample.mny in Windows Explorer. Actually you hope you get the same
problem indicating it is a problem with the install rather than your
Money file.
 
A

Arge

Hi Bob

Your file is probably corrupted. Run "msmoney -s" without the quotes from
the run command. If that doesn't work do a search for Salv.exe and run both
phases. Make sure you save the repaired file with a different name. This
may or may not help.

Bob
 
B

Bob

Hi and thanks for the insights.

I tried both of your suggestions but the result is the
same. I even installed to a different drive for safety and
used the renamed/salvage file as the start file by double
clicking it.

A question: I saved my 2003 CD. Are 2004 mny files
backwards compatable?

Also I might just buy Quicken rather than fight this thing.
 
C

Cal Learner-- MVP

A question: I saved my 2003 CD. Are 2004 mny files
backwards compatable?
No. Money saved a copy of your Money 2003 files as *.m11 when you
converted.
 
C

Cal Learner-- MVP

I tried both of your suggestions but the result is the
same. I even installed to a different drive for safety and
used the renamed/salvage file as the start file by double
clicking it.
Did you try salv.exe?
 
B

Bob

I did try the salv.exe to no avail.

If I can get my 2003 Money up and running, would the .mil
file automatically open when clicked or do I have to
rename it.

I'm, slowly, accepting the fact I may have to reconstruct
my hand the past six months records.

I really appreciate you help and guidance.

Bob
 
C

Cal Learner-- MVP

I did try the salv.exe to no avail.

If I can get my 2003 Money up and running, would the .mil
file automatically open when clicked or do I have to
rename it.
I don't know. I have always figured to copy it to a .mny name,
leaving the .m11 file intact in case I wanted it for a purpose.
I'm, slowly, accepting the fact I may have to reconstruct
my hand the past six months records.
Have you tried seeing if a different computer can open a more recent
file? I don't know the mechanism, but it would be worth an
experiment.
 
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B

Bob

I don't have access to a second computer so it will be a
rebuild process. I'll rename the mil file if I get Money
2003 running. Between the mil file and my bank keeping 3
months on file I will only have to reconsturct 3 months.
I'm going to Quicken. If 2003 works on the mil file I'll
save it in a quicken format and go from there.
When I did the most recent install of 2004 it raised
warnings about ZoneAlarm as well as NAV 2004. It is a real
pain but you have been a great help.
Thank you.
 
B

Bob

Darn, 2003 won't open either. I'm guessing it must be
something in the Registry. How would I find someone who
knows the Registry?
 
C

Cal Learner-- MVP

Darn, 2003 won't open either. I'm guessing it must be
something in the Registry. How would I find someone who
knows the Registry?
Done a virus scan? AVG from Grissoft is good.

Can you do System Restore to a point before you had problems? That
involves bringing back a registry backup.

Or reinstall the OS.
 
B

Bob

Hi Cal,
System Restore doesn't work so I uninstalled it months ago.

I have an "image" of the entire drive done Sunday evening.
If I knew the name and location of the Registry file(s) I
could recover just that file as it was Sunday. Now I know
anything I installed or modified since then would have to
be reinstalled. That wouldn't be hard.

If I understand correctly, reinstalled the OS, WinXP Pro,
would require reinstalling everything. Do I have that
right?

Thanks

Bob
 
C

Cal Learner-- MVP

System Restore doesn't work so I uninstalled it months ago.

I have an "image" of the entire drive done Sunday evening.
If I knew the name and location of the Registry file(s) I
could recover just that file as it was Sunday. Now I know
anything I installed or modified since then would have to
be reinstalled. That wouldn't be hard.
You might try one of the XP groups.

On the other hand, I suspect that you might find a friend that would
install Money temporarily to see if that computer could read your
file.
If I understand correctly, reinstalled the OS, WinXP Pro,
would require reinstalling everything. Do I have that
right?
Not normally. Formatting with the install does lose everything, and
you would need to reinstall all.
 
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B

Bob

Thanks
-----Original Message-----


You might try one of the XP groups.

On the other hand, I suspect that you might find a friend that would
install Money temporarily to see if that computer could read your
file.


Not normally. Formatting with the install does lose everything, and
you would need to reinstall all.
.
 

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