More Bank of America problems?


U

Ulysses

Quicken 2011 won't connect to my Bank of America credit card account.
There are various messages, but it usually ends up complaining that the
login information is incorrect -- which of course it isn't. I've
sometimes been able to fix this temporarily by removing the account from
One Step Update and then re-enabling OSU.

I've seen various outbreaks of BofA issues with Quicken, the most recent
being about a month ago. Is this latest issue just me, or are others
having problems connecting to BofA as well.

FWIW, I'm "all other states" in Connecticut.
 
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U

Uncal Bob

Quicken 2011 won't connect to my Bank of America credit card account.
There are various messages, but it usually ends up complaining that the
login information is incorrect -- which of course it isn't. I've
sometimes been able to fix this temporarily by removing the account from
One Step Update and then re-enabling OSU.

I've seen various outbreaks of BofA issues with Quicken, the most recent
being about a month ago. Is this latest issue just me, or are others
having problems connecting to BofA as well.

FWIW, I'm "all other states" in Connecticut.
As of earlier this morning, no problems on this end.
 
T

Triadguy

Quicken 2011 won't connect to my Bank of America credit card account.
There are various messages, but it usually ends up complaining that the
login information is incorrect -- which of course it isn't. I've
sometimes been able to fix this temporarily by removing the account from
One Step Update and then re-enabling OSU.

I've seen various outbreaks of BofA issues with Quicken, the most recent
being about a month ago. Is this latest issue just me, or are others
having problems connecting to BofA as well.

FWIW, I'm "all other states" in Connecticut.
I have never been able to connect to BOA accounts using Quicken
one-step updates. Always get the error you quoted.

Best way is to use web connect. Know its a pain but that seems the
only way to get downloads every time with no problem.

Using Quicken 2011 H&B. Also in "all other states" category.

Lee
 
K

Ken Blake

I have never been able to connect to BOA accounts using Quicken
one-step updates. Always get the error you quoted.

I don't have any BA credit card accounts, but it works just fine with
BA bank accounts here.
 
U

Ulysses

I have never been able to connect to BOA accounts using Quicken
one-step updates. Always get the error you quoted.

Best way is to use web connect. Know its a pain but that seems the
only way to get downloads every time with no problem.

Using Quicken 2011 H&B. Also in "all other states" category.

Lee

Thanks. IIRC, it _used_ to work for me, but I'm not going to fight with
it any more and I'll just use the web connect.

One interesting thing I noticed was that if I "edit account details,"
the BofA credit card account has the fields for "account number" and
"customer id" greyed-out (not editable) AND the account number only
shows the last 4 digits of the account. Those fields can only be edited
for the BofA account if I first disable one-step update.

Those fields are editable in all of the other accounts for which one
step update is enabled.
 
B

bjn

Thanks. IIRC, it _used_ to work for me, but I'm not going to fight with
it any more and I'll just use the web connect.

One interesting thing I noticed was that if I "edit account details,"
the BofA credit card account has the fields for "account number" and
"customer id" greyed-out (not editable) AND the account number only
shows the last 4 digits of the account. Those fields can only be edited
for the BofA account if I first disable one-step update.

Those fields are editable in all of the other accounts for which one
step update is enabled.

There is most definitely something working incorrectly with Bank of America
credit card one-step downloads.

Last week, two days after I received my statement, I tried the one-step
update of the account. Quicken downloaded three of the ten transactions
that were on the statement. Prior to that one-step update, I had not
performed a one-step update for the BoA credit card account since two days
after I received the prior month's statement.

What is Quicken's problem with Bank of America one-step update? And why
doesn't Intuit fix it?
 
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D

D. Parker

There is most definitely something working incorrectly with Bank of America
credit card one-step downloads.

Last week, two days after I received my statement, I tried the one-step
update of the account. Quicken downloaded three of the ten transactions
that were on the statement. Prior to that one-step update, I had not
performed a one-step update for the BoA credit card account since two days
after I received the prior month's statement.

What is Quicken's problem with Bank of America one-step update? And why
doesn't Intuit fix it?
I'm not getting one-step updates from BofA WA/ID and the problems been
back for about 10 days. I know they went through some system changes
last month and I thought they were back in business when things returned
to normal, but apparently not.
I have no trouble with web-connect updates.

Q11P with Vista and contacting BofA via Wa/Id link.

David P.
 
B

bron

There is most definitely something working incorrectly with Bank of America
credit card one-step downloads.

Last week, two days after I received my statement, I tried the one-step
update of the account.  Quicken downloaded three of the ten transactions
that were on the statement.   Prior to that one-step update, I had not
performed a one-step update for the BoA credit card account since two days
after I received the prior month's statement.

What is Quicken's problem with Bank of America one-step update?  And why
doesn't Intuit fix it?
I'm having exactly the same problem. I noticed that those first three
transactions are on the first page of the statement and the others are
two pages later. I've sent a help message to both Quicken and BoA but
thought I'd poke around and see what I could fine. I guess I'm glad
I'm not the only one but I have no help. Sorry but you aren't alone
either!
 
J

John Pollard

bjn said:
What is Quicken's problem with Bank of America one-step
update? And why doesn't Intuit fix it?
Still looking for a shred of evidence that this is a Quicken/Intuit
problem.

BofA has already admitted that they were responsible for failures to
download to Q2011 when Q2011 was first released.

I believe they still are.

[The light is brighter here ... but that doesn't mean that Intuit is the
source of the problem. BofA doesn't have a forum where its dissatisfied
customers can complain publicly ... and anonymously.]
 
B

bjn

bjn said:
What is Quicken's problem with Bank of America one-step
update? And why doesn't Intuit fix it?
Still looking for a shred of evidence that this is a Quicken/Intuit
problem.

BofA has already admitted that they were responsible for failures to
download to Q2011 when Q2011 was first released.

I believe they still are.

[The light is brighter here ... but that doesn't mean that Intuit is the
source of the problem. BofA doesn't have a forum where its dissatisfied
customers can complain publicly ... and anonymously.]

re: anonymously - I've written to Intuit's CEO. I gave my full name,
address, email and phone number.

I never received a response or reply from Intuit. So far, of the dozens
of letters I've written to companies, Intuit is the only company that did
not have the decency to reply to, or even acknowledge receipt of, a
customer's letter.


But more to your point...

Intuit's customer service is as bad as bank of America's, maybe even worse.
Until the actual cause of *this* problem is know, I'll blame Intuit based
upon my past dealing with them and their attitude towards fixing problems.
 
J

John Pollard

bjn said:
re: anonymously - I've written to Intuit's CEO. I gave
my full name, address, email and phone number.

I never received a response or reply from Intuit. So
far, of the dozens of letters I've written to companies,
Intuit is the only company that did not have the decency
to reply to, or even acknowledge receipt of, a customer's
letter.
I said: "BofA doesn't have a forum where its dissatisfied
customers can complain publicly ... and anonymously.

And you said:

"re: anonymously - I've written to Intuit's CEO. I gave my full name,
address, email and phone number".

Apparently you missed the point: writing to the CEO is not posting
publicly. There is a major difference between posting your complaint
anonymously (here, or anywhere); and writing to the CEO, which is not
posting publicly. I don't understand why you pretend there is no
difference.
But more to your point...

Intuit's customer service is as bad as bank of America's,
maybe even worse.
More to my point would be good ... but then your claim doesn't address my
point.

Your claim is simply meaningless. There is no standard to compare it to.

I deal with both companies; I find your comment uninformative.
Until the actual cause of *this*
problem is know, I'll blame Intuit based upon my past
dealing with them and their attitude towards fixing
problems.
Enjoy.

Please post back when you can prove that your position has produced any
useful results.
 
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B

bjn

I said: "BofA doesn't have a forum where its dissatisfied
customers can complain publicly ... and anonymously.

And you said:

"re: anonymously - I've written to Intuit's CEO. I gave my full name,
address, email and phone number".

Apparently you missed the point: writing to the CEO is not posting
publicly. There is a major difference between posting your complaint
anonymously (here, or anywhere); and writing to the CEO, which is not
posting publicly. I don't understand why you pretend there is no
difference.
It probably would be a lot better if you did not presume you understand the
intent of my messages. The only way for you to know what I intend with the
message is when I write something like, "the intent of the message is".

I did not "pretend" there was no difference, that is a false presumption on
your part.

The actual intent of my comment was that I have tried to contact Intuit
about Quicken problems in a non-anonymous manner. And I still ran into
Intuits poor customer service.


More to my point would be good ... but then your claim doesn't address my
point.

Your claim is simply meaningless. There is no standard to compare it to.
There was a standard of comparison, you seem to have missed it.

However, if you wanted to simply dismiss my comment, you should have gone
along the lines that the sample size was too small to be meaningful. :)


But in a way your are right. At least Bank of America customer service
responds to letters and eventually does solve the problem. So that would
make Intuit's customer service worse than Bank of America's, which is not a
good place to be. It took BP to top Bank of America as the Worst Company.
http://consumerist.com/2011/04/worst-company-in-america-final-death-match-bank-of-america-vs-bp.html


I deal with both companies; I find your comment uninformative.
Ouch, that hurt.

Enjoy.

Please post back when you can prove that your position has produced any
useful results.
As I noted previously, I really don't expect to get useful results from
Intuit. I have tried to contact them on several occasions. Letters to the
CEO, customer support, the Quicken support forums, etc. Not once have I
seen a positive outcome to the problem. Only once did I see evidence of a
heartbeat in Intuit's customer support.

Hence, Intuit has reduced its support, in my eyes, to having me post
anonymously on a public message board, merely to see if others are
experiencing the same problems as I. For some reason, there is a certain
level of comfort obtained when I find out that others are suffering from
the same customer service incompetence as I suffer from Intuit.
 

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