Nationwide: disastrous announcement!


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J

Jim

Hardly a surprise though, and I'm sure Nationwide have been waiting
for this opportunity.

As they're the only UK bank offering this facility (to my knowledge)
it might not affect too many users. I suspect most users are using the
..ofx / .qif import facility to get their statements from the bank,
since that's the only thing offered by most of the UK banks and card
companies.


Jim
 
J

Jerry

Just as I expected. Not only are they stopping direct downloads but they
don't even have the facility to download an OFX file. They say customers
can download a CSV file and convert it somehow but they don't care how!

I think a concerted effort from Nationwide customers is called for to
change their mind and at least supply an OFX or, I for one, will be
moving my account.
 
M

Mark Rae [MVP]

As they're the only UK bank offering this facility (to my knowledge)
it might not affect too many users. I suspect most users are using the
.ofx / .qif import facility to get their statements from the bank,
since that's the only thing offered by most of the UK banks and card
companies.
Indeed. Both my personal bank and my business bank offer a "download to
Microsoft Money" facility which is (AFAICT) nothing more than a wrapper
round the individual operations of download and save to disk, import and
delete. I've never needed anything else...

What does / did Nationwide offer over and above this, AAMOI...?
 
M

Mark

Indeed. Both my personal bank and my business bank offer a "download to
Microsoft Money" facility which is (AFAICT) nothing more than a wrapper
round the individual operations of download and save to disk, import and
delete. I've never needed anything else...

What does / did Nationwide offer over and above this, AAMOI...?
Full integration with Money. i.e. Just click one button in Money and
it downloads and imports all your data. It was very useful.

I can't see why NW need to drop the whole thing. They could leave it
implemented but not supported.

--
(\__/) M.
(='.'=) Due to the amount of spam posted via googlegroups and
(")_(") their inaction to the problem. I am blocking most articles
posted from there. If you wish your postings to be seen by
everyone you will need use a different method of posting.
[Reply-to address valid until it is spammed.]
 
X

x

I couldn't agree more. I'm about to send a secure message to them telling
them as much.

I used to be with Barclays till they ended direct Money support. Then I
moved to Nationwide because their support for Money was almost as
comprehensive as Barclays used to be.

For me, the Money support was the only reason I stayed with Nationwide. It
certainly wasn't their interest rates. I just liked firing Money up and
getting it to download all the transactions then it was quick and easy to
reconcile them. Instead of having to spend time getting onto their Web site,
signing on etc, then manually have to do the reconcilliation.

I don't believe their excuse that Microsoft don't support Money anymore. If
the product has been stabilised then the interface to it won't change.
Nationwide must be familiar with how it works by now. All they need to do is
to continue to provide the download facility but warn customers that due to
circumstances beyond their control, namely Microsoft discontinuing support,
if problems occur they cannot provide support.

Or at the minimum, extend their CSV export facility to export also in OFX
format - like quite a few banks already do.

If they cannot be bothered to even do that, then I may as well move to a
bank that pays better interest and has a Money export facility.

Regards,

Brian.

for any loss or damage from receipt or use thereof which arises as a result
of Internet transmission.
 
C

Cal Learner

Just as I expected. Not only are they stopping direct downloads but they
don't even have the facility to download an OFX file. They say customers
can download a CSV file and convert it somehow but they don't care how!

I think a concerted effort from Nationwide customers is called for to
change their mind and at least supply an OFX or, I for one, will be
moving my account.
From what I have read in following discussions, The Nationwide has
been much more responsive to customer-reported deficiencies in the
Money download process when compared to financial institutions in
the US. It may not be in their character to carry on in an
incomplete way.

I expect that this has been hard on them too. If they were to
provide the OFX files through download, that would be a very good
outcome. If they could maintain that, they would support Money,
which will continue to work well, as well as many other
applications.
 
J

Jerry

Cal said:
From what I have read in following discussions, The Nationwide has
been much more responsive to customer-reported deficiencies in the
Money download process when compared to financial institutions in
the US. It may not be in their character to carry on in an
incomplete way.

I expect that this has been hard on them too. If they were to
provide the OFX files through download, that would be a very good
outcome. If they could maintain that, they would support Money,
which will continue to work well, as well as many other
applications.
Their stated response is:

"We’ll no longer be providing the background banking facility you’ll be
used to as a Microsoft Money user. You’ll still be able to download your
statement as a .csv file from our Internet Bank, but in order to import
it for use with Microsoft Money you’ll need to convert it to an .ofx
file. There are tools available on the Internet for this, but we’ll be
unable to offer you any technical support."

They have no plans to provide ANY Money (or any other financial
package)downloads. It left to their customers to do a file conversion! I
believe that only pressure from their customers will change that.
 
M

Mark

Their stated response is:

"We’ll no longer be providing the background banking facility you’ll be
used to as a Microsoft Money user. You’ll still be able to download your
statement as a .csv file from our Internet Bank, but in order to import
it for use with Microsoft Money you’ll need to convert it to an .ofx
file. There are tools available on the Internet for this, but we’ll be
unable to offer you any technical support."

They have no plans to provide ANY Money (or any other financial
package)downloads. It left to their customers to do a file conversion! I
believe that only pressure from their customers will change that.
My email to them did not elicit a favourable response:

"I am sorry to hear that you are unhappy with the removal of
Natiownide's support for the Microsoft Money program.

Whilst I appreciate you may not have any problems with the program, if
we were to continue to allow customers the ability to download
transactions into the program, we would still need to provide support.

We could not allow the continuation of a program without support,
equally the information being used to download transactions would
involve Nationwide servers being used, so we would still be involved
and would have to offer support.

As we have used Microsoft for any support we require for this program,
and this no longer being available, likewise, we cannot offer
continuation of the program."

Which banks still allow downloading statements in Microsoft Money
format?
 
M

Mark Rae [MVP]

Which banks still allow downloading statements in Microsoft Money
format?
I've done this with both Barclays and Alliance & Leicester for years - never
had a problem...
 
R

RichT

I think a concerted effort from Nationwide customers is called for to
change their mind and at least supply an OFX or, I for one, will be moving
my account.

I wrote to them and told them that I would have to resume receiving monthly
paper statements. They are obliged to send paper statements but try to
encourage clients to opt out. I explained that with Money integration, paper
statements became the only way of keeping permanent records.
 
J

Jerry

That's a good move RT as I am sure this is a cost cutting exercise. They
have slashed their interest rates and now the most obvious place to save
money is on IT support.
 
R

RichT

Jerry said:
That's a good move RT as I am sure this is a cost cutting exercise. They
have slashed their interest rates and now the most obvious place to save
money is on IT support.
I actually just got a phone call from them - on a Saturday. The customer
support rep told me that they were upgrading their security systems, and
Microsoft could no longer upgrade Money to their new standards. After a long
chat, he suggested that I write to Nationwide and suggest that they just buy
Money UK themselves, and offer it as part of their service.
 
M

Mark

I have registered my complaint - all we can hope for is .ofx support

Of the other banks I use Barclays appear to have the best .ofx system
 
M

Mark Rae [MVP]

Of the other banks I use Barclays appear to have the best .ofx system

I'll second that.

Alliance & Leicester also has seamless .ofx support.
 
J

Jerry

RichT said:
I actually just got a phone call from them - on a Saturday. The customer
support rep told me that they were upgrading their security systems, and
Microsoft could no longer upgrade Money to their new standards. After a long
chat, he suggested that I write to Nationwide and suggest that they just buy
Money UK themselves, and offer it as part of their service.
Strange that they give just about every other excuse on their web site
then. Anyway you seem to have got them rattled!
 
J

Jerry

Mark said:
I'll second that.

Alliance & Leicester also has seamless .ofx support.
NatWest do Money OFX, Money 97 OFC, Quicken 2001 OFX, Sage Line 50 OFX,
and Microsoft Excel CSV. Come on Nationwide pull your socks up!
 
X

x

I put my complaint into Nationwide last Wednesday. So far I haven't had any
response.

To add to the list of other banks that provide a download that Money can
use, there is:

First Direct - QIF
Bradford and Bingley - QIF
Capital One - QIF
HSBC - OFX

Regards,

Brian.
 
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M

martin_pentreath

Hi all,

I'm another reluctant refugee from Nationwide - I rather like them
generally, but I do need a bank that offers at least OFX downloads.
One of the things I've also liked about Nationwide is having several
(in my case around ten) user-created savings accounts linked to the
current account. Do any of the banks offering OFX provide anything
similar? Otherwise I think I'll just go to Barclays, they're just
about the only bank I've never used before.

Cheers!

Martin
 

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