Nationwide: disastrous announcement!


X

x

Well, I finally got a response from Nationwide.

No surprises really. They said much the same as others have said in this
forum and also offered to pass my commnets onto the Web development team.

I've asked them to escalate the issue to the Member Services team as part of
the official complaints procedure.

Realistically I don't think there's a chance that they'll retain the
background banking facility of Money but as I pointed out a long list of
banks that provide OFX or QIF downloads to them, I'm hoping they will come
round to providing such a download facility themselves.

--
Regards,

Brian.

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B

BrianW

x said:
Well, I finally got a response from Nationwide.

No surprises really. They said much the same as others have said in this
forum and also offered to pass my commnets onto the Web development team.

I've asked them to escalate the issue to the Member Services team as
part of the official complaints procedure.

Realistically I don't think there's a chance that they'll retain the
background banking facility of Money but as I pointed out a long list of
banks that provide OFX or QIF downloads to them, I'm hoping they will
come round to providing such a download facility themselves.
This makes me really angry. The first I found out about this was through
this newsgroup. Whilst the online banking site can keep offering me an
incentive for paperless statements - even though I already have them,
apparently it's not felt necessary to inform me that money updates will
soon cease. Nor have I received one of their patronising letters,
stressing their need to "remain competitive" (which usually means
they've removed or reduced some benefit or interest rate) telling me
about this either.

I'd be interested in what happens when they finally pull the plug. If
others are as ill-informed as I was, they will receive a flood of
complaints that it's stopped working. (I see that the news is tucked
away on their home page, but why would existing customers waht to go
there? I never do.)

I really can't see why they couldn't have continued it on a "no support"
basis. After all their software is in place and works. And given that
Microsoft have walked away from the product, it's hardly likely to need
updating! Totally brainless IMV. However having announced its demise,
they would look rather foolish if they now reprieved it, so I guess the
die is cast.

I thought about sending them a secure message airing my views, but they
would probably just reply with an extract from the web page notifying
its demise. Around 50% of replies that I get to secure messages show
that whoever replied didn't actually bother to read the detail, just
sent a stock response.

And to think that I joined these people because they had a competitive
current account offering 4% interest on credit balances ("40 times more
than some banks" - like my previous bank, NatWest) - now zero, and an
e-savings account with an attractive interest rate (now a paltry 0.45%).

End of rant.
 
M

Mark

This makes me really angry. The first I found out about this was through
this newsgroup. Whilst the online banking site can keep offering me an
incentive for paperless statements - even though I already have them,
apparently it's not felt necessary to inform me that money updates will
soon cease. Nor have I received one of their patronising letters,
stressing their need to "remain competitive" (which usually means
they've removed or reduced some benefit or interest rate) telling me
about this either.
I don't think any of us here received a letter or email notifying us
of this downgrade. I certainly only found out about this change the
same way you did.
I'd be interested in what happens when they finally pull the plug. If
others are as ill-informed as I was, they will receive a flood of
complaints that it's stopped working. (I see that the news is tucked
away on their home page, but why would existing customers waht to go
there? I never do.)
Exactly. If you use Microsoft Money there is no need to visit the web
site regularly.
I really can't see why they couldn't have continued it on a "no support"
basis. After all their software is in place and works. And given that
Microsoft have walked away from the product, it's hardly likely to need
updating! Totally brainless IMV. However having announced its demise,
they would look rather foolish if they now reprieved it, so I guess the
die is cast.

I thought about sending them a secure message airing my views, but they
would probably just reply with an extract from the web page notifying
its demise. Around 50% of replies that I get to secure messages show
that whoever replied didn't actually bother to read the detail, just
sent a stock response.
To be fair when I did send (several) secure messages airing my views,
they did appear to read them but they just restated their position
again and again. They also considered 4 weeks as adequate notice :-(
And to think that I joined these people because they had a competitive
current account offering 4% interest on credit balances ("40 times more
than some banks" - like my previous bank, NatWest) - now zero, and an
e-savings account with an attractive interest rate (now a paltry 0.45%).
I'm "voting with my feet". A&L are offerring £100 to move - so I am.
--
(\__/) M.
(='.'=) Due to the amount of spam posted via googlegroups and
(")_(") their inaction to the problem. I am blocking most articles
posted from there. If you wish your postings to be seen by
everyone you will need use a different method of posting.
[Reply-to address valid until it is spammed.]
 
M

Mark Rae [MVP]

I'm "voting with my feet". A&L are offerring £100 to move - so I am.
Alliance & Leicester support .ofx integration - I use it every day, and it
works perfectly.
 
M

Mark

Alliance & Leicester support .ofx integration - I use it every day, and it
works perfectly.
Can you use the A&L web site at the moment? All I get is page not
found errors for /every/ link.
 
J

John Edwards

I've been happily using Lloyds TSB's download service for years, with Money
2001, using qif.

I believe the share price downloads come from Morningstar via MSN - and they
are progressively degrading. I contacted Microsoft about this after the last
step down and was effectively told to shove off as they no longer support
Money! Can someone explain WHY they no longer support a product that
customers are happily using after many years (for which an integral
attraction in its purchase was the share price updating service)?
 
T

teabag

M$ are not making any money out of people like me who bought Money 2000 and
then deliberately chose not to upgrade. Well I use that word carelessly
because the software was progressively dumbed down - downgraded would be the
better word to use. Ultimately I guess only a few folk felt impelled to keep
buying the newest version and as you probably know, the last UK Money 2005
(version .730) was flawed on the day it was sold.

With no income, but costs for the download service, M$ would have been
losing money - that is probably WHY they no longer support the product.

teabag
 
B

BrianW

Mark said:
Alliance & Leicester support .ofx integration - I use it every day, and
it works perfectly.
FWIW I've just sent Nationwide a secure message telling them in no
uncertain terms what I think about this decision - and the way they
(didn't) advertise it. If they reply with something less than banal and
patronising I'll post it here.
 
A

AndyPandy

Here is the second response I got asking about OFX downloads (and I
also complained about the short notice given for this change.

"Unfortunately I will be unable to give you specific information in
regards to converting .CSV files to .OFX. I can only advise that tools
are available which converts .CSV files to .OFX files, which you can
them import into Microsoft Money.
At present we have no plans to introduce the downloading of statements
in any other format apart from .CSV. I am sorry that you feel you need
to move your accounts because of this decision.
...
For these reasons, regrettably, we will be withdrawing the support
service on our Internet Bank for Microsoft Money on 22 October 2009.
We felt that a months notice is adequate for each member to make their
decisions / change the way in which information is obtained from the
Internet bank."

I will be looking for another bank with immediate effect. I have also
contacted Which? magazine and some newspapers as they may be
interested in this story.
I wrote threatening to close my accounts and the just of thier reply
was "bugger off then, we won't offer .ofx files after 22nd October"
AndyPandy
 
P

paddytt

Just sent this:

Dear Nationwide

I have just read your statement regarding dropping support, access and
even file transfer ability for MS Money. What a DISASTER! What on
earth are you thinking? Why??????????

1. Please leave it running without support for existing users - there
are enough forums dealing with support issues that people can get
sorted if they wish. I am sure that a group of users would administer
a support forum for it, I would even pay to support it.

2. at least get OFX file download sorted... even Tesco offer that and
they're a supermarket, not a bank.

I still have my Lloyds accounts open from before I changed to N/wide,
and I promise that I'll be gone like the snow in Springtime if you cut
me off from MS Money.

regards

Trevor Tyrrell
 
S

stuart_scotland

Mark Rae said:
If you would you be willing to send me one of these Nationwide CSV files, I
will create a small applet which will convert them into a more suitable
format...
Hello. I too am upset by the decision to end support for MS Money as I keep
many other investment accounts updated manually in Money but there's no way I
could do this for my current account. It's a useful resource for me to know
what total amount of money I have (or don't) at any one time.

I've also looked into Nationwide's suggested solution but these apps don't
seem as widely available as Nationwide suggests.

If you were to create something that could convert csv for importing into MS
Money I would be very grateful if you could make it available to download, or
perhaps even purchase, as I don't want to lose using this program. Not for
now at least.

Many thanks,
Stuart.
 
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I only found out by chance when I wondered why Money failed to download?

I rang Nationwide on 08457 30 20 10 (08457 99 88 99 for credit cards); I requested to log an official complaint. I did and they said they would investigate and write back to me.

I complained about poor communication of this change to its customer and request that they at least allow download of .OFX files (as Barclays allows and many others); else I will move accounts to another company.

I encourage all of us to complain formally to Nationwide. We may not get full integration with MS Money :(, but at least allow .OFX download.
 
B

BrianW

BrianW said:
FWIW I've just sent Nationwide a secure message telling them in no
uncertain terms what I think about this decision - and the way they
(didn't) advertise it. If they reply with something less than banal and
patronising I'll post it here.
I've just received a long secure message from Nationwide. The relevant
part is as follows:

"The decision to stop the Microsoft Money service, after so many years
is primarily due to the provider stopping their own support for the
product. As they assist us with any technical issues and licence us to
provide a dedicated server for this system and we will no longer be able
to do so from 22nd October, the service is no longer available. Please
note this software does not access our main online bank, as you do from
our homepage, it uses a special server designed and maintained under an
agreement from Microsoft they are no longer providing."
 
I

Ian Halmonroyd

BrianW said:
This makes me really angry. The first I found out about this was through
this newsgroup.
<snip>

You're lucky. I only found out beacause MSMoney wasn't downloading for 2
days in a row. The normal Internet banking Service Status page didn't
suggest anything amiss - it was only when I did a site search for
'Microsoft' that I discovered the awful news. What an appalling way to
treat customers. They must know who we are individually. Even if they
don't have e-mail addresses they could surely have sent secure messages. On
top of the negligible interest rates this is a real kick in the teeth. As a
mutual society I expect to get some return as a saver - or do Nationwide
expect to be able to get all their funding from the money markets now.
Unfortunately I now can't see anything to positively differentiate them from
any other banking insttitution - no OFX is a definite negative.

Citibank presently have my 'immediate access' savings. It looks like I need
to investigate moving current accounts to pick up the new account bonuses
that are on offer.

Ian
 
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Try this number to complain on:

01793 697596
Linda Scott
Senior Complaints Consultant
Nationwide Internet Services
 
P

pJ

Try this number to complain on: Ask for a OFX download to be made available
(not just .cvs)

01793 697596
Senior Complaints Consultant
Nationwide Internet Services
 
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Money won't accept OFX from Nationwide CSV

I found a utility to convert CSV to OFX. mt2ofx.tk but when I try to import the file into Money I get the bizarre message 'A communication error occurred - please try your call again'

I thought it may be because the account's set up for automatic internet downloads from Nationwide, but I can't find a way to turn that off in Money. This is looking bad!

Anyone else tried this?
 

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