Need Help Re-activating Money Plus Deluxe


C

CraigP

I own a copy of Money Plus Deluxe purchased at a brick and mortar store. Over
the holidays, I did a clean install of Windows XP on the desktop system where
I run Money. When I re-installed Money from CD, it required activation. The
problem is that the original Product Key from the CD case is rejected, I
suppose because I used it to activate the software when I purchased it.

I contacted Microsoft Money Online Support Services and was told that I
needed to get an override code from Microsoft Office Online Store (aka
Digital River). He insisted that Digital River needed to generate the code
and could do so regardless of whether the software was purchased online from
them or not.

After trading messages with a couple support people at Digital River, they
eventually concluded that they could/would only generate an override code if
I purchased the software from them. Their last suggestion was to go back to
the local retailer for help, which seems pretty silly.

The Microsoft Money Online Support Services person has checked back a couple
times to see if my issue is resolved. When I reported that Digital River
wouldn't/couldn't generate an override code, he advised me to ask them again.

I am aware of the promised activation-free software version promised by
Microsoft. If that shows up tomorrow, my problems are solved. In the more
likely event that it is many months away, I need a way to continue using what
I have.

I've searched this list and found references to related issues, but I
haven't found a solution for my problem. Hopefully someone here knows how to
obtain the required override key.
 
Ad

Advertisements

A

ameridan

Per Microsoft, we don't want to use the promised version until after we can
no longer use online options...
<blockquote> Microsoft has announced plans to release versions of Money Plus
Deluxe and Money Plus Home & Business that will not require online
activation. This version will allow you to keep your Money files and
transactional history <bold> but will not allow access to online services or
premium services.</bold>
 
K

Ken-in-AZ

I have the same problem with Money Plus Premium which I tried to install on
my new Windows 7 Desktop - can't activate. Have Original CD, receipts, order
number - purchased from Costco Online. Called Digital River and even sent
them CD Key and related info - no luck as they sent an email response saying
they only handle online purchases made through them or MS. I have 18
years of MS Money data and use it for everything - having purchased a dozen
Version Upgrades over the years. I have least 150K MS Money transactions in
my Personal mnoey file and I don't how many in two other money files used for
Rental Properties and another for my Business records. I don't use any
online functions or services. I'd really prefer not to convert to another
product as Money Plus Premium works very well for me! Never dreamed I'd
have an activation problem with purchased software. Anyone have a phone
number at MS to call for simple activation or override or help with this $40
product that is critical to me?
 
C

Cal Learner-- MVP

In said:
I have the same problem with Money Plus Premium which I tried to install on
my new Windows 7 Desktop - can't activate. Have Original CD, receipts, order
number - purchased from Costco Online. Called Digital River and even sent
them CD Key and related info - no luck as they sent an email response saying
they only handle online purchases made through them or MS. I have 18
years of MS Money data and use it for everything - having purchased a dozen
Version Upgrades over the years. I have least 150K MS Money transactions in
my Personal mnoey file and I don't how many in two other money files used for
Rental Properties and another for my Business records. I don't use any
online functions or services. I'd really prefer not to convert to another
product as Money Plus Premium works very well for me! Never dreamed I'd
have an activation problem with purchased software. Anyone have a phone
number at MS to call for simple activation or override or help with this $40
product that is critical to me?

See
https://support.microsoft.com/oas/default.aspx?gprid=12816&st=1
 
K

Ken-in-AZ

MS Support link you provided does not work for me - it is looking for a MS
Order number (ONLINE) HOWEVER as mentioned previously - I purchased this MS
Money software from Costco.com.
 
C

Cal Learner-- MVP

In said:
MS Support link you provided does not work for me - it is looking for a MS
Order number (ONLINE) HOWEVER as mentioned previously - I purchased this MS
Money software from Costco.com.
Did you select "Activation", "Errors when you try to activate",
"Product purchased in retail package"?

If that does not compute for you , what *did* happen?
 
Ad

Advertisements

Joined
Feb 10, 2010
Messages
2
Reaction score
0
MS Money Plus activation

I am having a similar problem with MS Money Plus that I am attempting to install on a new computer. I did get this from Digital River, but I cannot figure out how to contact anyone. I only keep getting to websites with no help on getting a new activation code. Can anyone tell me how to actually contact someone at Digital River?
 
Ad

Advertisements

Joined
Feb 10, 2010
Messages
2
Reaction score
0
Microsoft Money support for activation

After several attempts I finally got to talk to a MS rep, the phone number is 1-800-936-5700. It does take a little effort to get to the correct screen etc, but they were able to provide and over ride key that activated my Money software on my new computer.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top