No longer matching manual transactions?


E

Evan Platt

Running Quicken Deluxe 2015. Not sure what changed - nothing
intentional, but now when I manually enter a transaction, say a
purchase at a store, then do a 1 step update a few days later when the
transaction shows online, Quicken no longer 'recognizes' that it's the
same transaction and creates a duplicate. So for example, I buy
something at target for $19.95, enter a line in Quicken Target,
$19.95, then the next day do a 1 step update, I have 2 Target
transactions for $19.95, one cleared, one not.

Thanks.
 
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R

R. C. White

Hi, Evan.

In Edit | Preferences | Register | Downloaded transactions, the top
checkbox, under After Downloading Transactions, offers to "Automatically add
to banking registers." Is that box checked in your Quicken?

RC
-- --
R. C. White, CPA
San Marcos, TX
(Retired. No longer licensed to practice public accounting.)
(e-mail address removed)
Microsoft Windows MVP (2002-2010)
(Using Quicken Deluxe 2015 R3 and Windows Live Mail in Win8.1 x64)


"Evan Platt" wrote in message

Running Quicken Deluxe 2015. Not sure what changed - nothing
intentional, but now when I manually enter a transaction, say a
purchase at a store, then do a 1 step update a few days later when the
transaction shows online, Quicken no longer 'recognizes' that it's the
same transaction and creates a duplicate. So for example, I buy
something at target for $19.95, enter a line in Quicken Target,
$19.95, then the next day do a 1 step update, I have 2 Target
transactions for $19.95, one cleared, one not.

Thanks.
 
E

Evan Platt

Hi, Evan.

In Edit | Preferences | Register | Downloaded transactions, the top
checkbox, under After Downloading Transactions, offers to "Automatically add
to banking registers." Is that box checked in your Quicken?
Yep, that's checked.. Should it be?
 
R

R. C. White

Hi, Evan.
Yep, that's checked.. Should it be?
Depends on how YOU want Quicken to behave. I have it UNchecked. And I
don't see the behavior you describe.

I enter each transaction - such as a purchase on my credit card - as soon as
I can, usually when I get home from the store. Then, a few days later, a
One Step Update downloads the transaction, after the card company has
processed the information from the merchant. When it appears in the list of
Downloaded Transactions, I click "Accept" and that transaction is Matched to
the transaction I entered manually. ;<)

Maybe you are clicking "Enter", rather than "Accept", causing the
transaction to be entered a second time, rather than being Matched to the
already-entered transaction.

RC
-- --
R. C. White, CPA
San Marcos, TX
(Retired. No longer licensed to practice public accounting.)
(e-mail address removed)
Microsoft Windows MVP (2002-2010)
(Using Quicken Deluxe 2015 R3 and Windows Live Mail in Win8.1 x64)


"Evan Platt" wrote in message

Hi, Evan.

In Edit | Preferences | Register | Downloaded transactions, the top
checkbox, under After Downloading Transactions, offers to "Automatically
add
to banking registers." Is that box checked in your Quicken?
Yep, that's checked.. Should it be?
 
K

Ken Blake, MVP

I enter each transaction - such as a purchase on my credit card - as soon as
I can, usually when I get home from the store. Then, a few days later, a
One Step Update downloads the transaction, after the card company has
processed the information from the merchant. When it appears in the list of
Downloaded Transactions, I click "Accept" and that transaction is Matched to
the transaction I entered manually. ;<)

I do the same. The only exception is when I've been traveling, and I
usually run One Step Update right after returning home, before I've
entered any of the transactions.
 
J

John Pollard

"Evan Platt" wrote in message

Hi, Evan.

In Edit | Preferences | Register | Downloaded transactions, the top
checkbox, under After Downloading Transactions, offers to "Automatically
add
to banking registers." Is that box checked in your Quicken?
Yep, that's checked.. Should it be?
-------------------------------------------------------------------

If you are automatically adding downloaded transactions to your register,
you can still deal with mis-matched/un-matched downloaded transactions.

Make sure you are displaying the "Status" column (click the gear-wheel icon
just above the vertical slider in the register). When displayed, the
"Status" column should be the leftmost column and should have a blue orb in
its heading.

Downloaded transactions that were added as New, should have a blue orb in
the Status column, just like the one in the heading. Manually added
transactions should have a pencil icon in the Status column.

You can click on the pencil icon of a manually entered transaction, then
click "Match to a downloaded transaction".

That should display basically the same "Manual Match" list you would have
seen if you had tried to match by clicking Match on the downloaded
transaction when it was in the "Accept downloaded transactions" window ...
except that when matching to transactions that have already been "added" to
the register, the two amounts must match exactly.
 
E

Evan Platt

Hi, Evan.


Depends on how YOU want Quicken to behave. I have it UNchecked. And I
don't see the behavior you describe.

I enter each transaction - such as a purchase on my credit card - as soon as
I can, usually when I get home from the store. Then, a few days later, a
One Step Update downloads the transaction, after the card company has
processed the information from the merchant. When it appears in the list of
Downloaded Transactions, I click "Accept" and that transaction is Matched to
the transaction I entered manually. ;<)

Maybe you are clicking "Enter", rather than "Accept", causing the
transaction to be entered a second time, rather than being Matched to the
already-entered transaction.
Hmm... I don't think so. But something else now odd is happening.
Essentially transactions aren't being marked as reconciled or cleared.

I have transactions going back to the 5th that are posted on my bank
site that I manually entered, but don't show cleared or any other
status. And my balance is off, so I think a transaction - or two - is
missing. Is there a way to - I don't know the term - force a refresh?
Have Quicken somehow go back and make sure all transactions from my
bank are in Quicken?

Thanks :)
 
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B

Bartt

Hmm... I don't think so. But something else now odd is happening.
Essentially transactions aren't being marked as reconciled or cleared.

I have transactions going back to the 5th that are posted on my bank
site that I manually entered, but don't show cleared or any other
status. And my balance is off, so I think a transaction - or two - is
missing. Is there a way to - I don't know the term - force a refresh?
Have Quicken somehow go back and make sure all transactions from my
bank are in Quicken?

Thanks :)
To the best of my knowledge, you can't do that without a restore from a backup prior to where the problem occurred.

If you don't have that many transactions, my recommendation would be to simply reconcile manually. Once you've done that, you should be able to stay in sync.

If you've got transactions that are there twice (your manual entry plus a downloaded entry), you'll need to delete one of them. If you delete the downloaded version, you can still get Q to think that it matched your manuallyentered transaction by manually filling in the information from the website.

If you'll right click the transaction, then hold the Ctrl key while selecting "Copy", you should get a pop-up. Inside that pop-up will be a checkbox & a date field at the bottom of the screen. If you "check" the box Q will think that transaction has already been matched & won't try to match to it for subsequent downloads. In addition, if you use a Posting Date that is <= your statement date, it will make reconciliation easier.

Should you find that there are missing transactions instead of duplicates, the same technique can be used on those to get Q to think they've been downloaded.
 

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