Not Found Error Message 201


G

Gary Hill

We have RMS v1.3 installed on one (Dell) POS station and one backoffice
computer both running XPP w/SP2.

We were in the process of building our data base and all of a sudden we
started to get two errors.

Error #1 is when we launch Manager on the back office computer and states
(941) that it can't find the authorization device, which is installed on the
Register.

Error #2 is: "Not Found Error 201: The cashier was not found or the password
is incorrect" when trying to access Manager on either computer.

Both stations can ping the other via IP and computer name. Both computers
can access the other's shared resources.

Like I said in the opening, we WERE up and running, and all of a sudden this
error popped up. At first, it could be resolved by re-entering the standard
logon of User = 1 and Password = password.

What might we have messed up, and how can we resolve it? BTW, we are running
Retail Management System v1.3.

Thanks in advance for the help,

Gary Hill
 
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J

Jeff

Gary,

Sounds like you have 2 stations set as Register #1 and one machine is not
pointing to the other.

We always set the machine with the RMS database on it to a static IP
address. If the back office machine will not be used as a register, so we
set it as register # 0.

Admin | File | Connect | put in your password | Register tab | each Register
# needs to be unique.

On the non-database machine, in Admin again, on the Connect and
Configuration windows, we set the database server name to the static IP
address of the server and put the same database name in each.
 
G

Gary Hill

Thanks Jeff,

I will go up to the store this morning and set the computers to static
addresses and change the backoffice computer's register number to 0, as well
as resetting the register computer to point to the IP instead of the machine
name.

I will report back with the results
 
G

Gary Hill

OK, I'm still missing some little thing, as I have changed a few responses,
but am still not able to successfully get in.

The computer called backoffice, which holds the database, was changed to
192.168.1.50, and the MSDN Server as well as the configuration and connection
windows (in Administrator) were changed to reflect this.

While in Administrator/Files/Configuration/Register, I changed the register
number to "0" to reflect that this computer will not be used as a cash
register.

I now get "Connection Error 206: The register is not in the database".

What am I missing here, and how do I correct it.

The computer called RegisterONE was changed to 192.168.1.51, and then I went
into Administrator and changed the server name under Connection and
Configuration. Under Configuration/Register, I left it at the default "1" and
the paths reflecting the correct paths in that computer (not the backoffice
computer that hosts the database). I tried to change the MSDN Server to
192.168.1.50 (from RegisterONE), but it didn't like that, so it remains as
RegisterONE.

When I try to access Manager or POS from the register computer, it still
gives the original 201 error.

With the settings as noted above, I can go into Administrator on either
computer and log into the database without a problem. I can go to a command
window and ping the other computer by IP or computer name with 100% successs.

So . . . we are stil missing something there also.

What would you suggest from here?
 
G

Gary Hill

OK, not having received any ideas over the weekend, I decided to take a
different approach.

With the register off, I booted the backoffice computer and used
Administrator to change it back to Register #1. I was then able to get into
Manager and use Database|Registers|Register List to create a new register
with the number "0" (zero).

You failed to mention that this step was necessary . . . probably assuming
that I am a whole lot more experienced at RMS and database building than I
am, but I picked it up from another post on a slightly different problem. <G>

The backoffice machine now logs into Manager just fine, and the register
(#1) logs into POS just fine. However, I found that if I tried to log into
Manager from the register, that it couldn't find the database (it can find it
just fine from POS or Administrator).

This isn't an operational problem at this point, but I am sure that sooner
or later I will have the need to go into Manager from the register for some
little thing. Any suggestions on what I might be leaving out here?

Remember, I am a newbe with RMS 1.3 and with databases, so speak slowly and
use small words <G>.

Question next: The parent company for this store would like to have RMS
installed on one of their computers for the purposes of pulling reports etc.
As this will not be used as a POS, could it also be set to Register #0? If
not, would it work to set it to Register #2 and just not try to use POS on
that computer (we only have the one license)?
 
J

Jeff @ Check Point Software

Gary,

Sorry about that, yes, each register number needs to be in the database.

As far as Manager not working, double check that you don't have SOManager.exe blocked by a firewall.

Depending on how they will access the database;

If making a backup and sending it to them, Yes, register 0 will work for them. Remind them that they can't make any changes that will be saved.

If they will be using Remote Desktop, pcAnywhere or some other such program, they will be controlling a store machine, so nothing needs to be done.

If they will be using a VPN connection, then they will have to have their own register #.

--

Jeff
Check Point Software

=====================================================

You must be using Outlook Express or some other type of newsgroup reader to
see and download the file attachment(s). If you are not using a reader, follow
the link below to setup Outlook Express. Click on "Open with newsreader"
under the MS Retail Management System on the right.

http://tinyurl.com/75bgz
=====================================================

OK, not having received any ideas over the weekend, I decided to take a
different approach.

With the register off, I booted the backoffice computer and used
Administrator to change it back to Register #1. I was then able to get into
Manager and use Database|Registers|Register List to create a new register
with the number "0" (zero).

You failed to mention that this step was necessary . . . probably assuming
that I am a whole lot more experienced at RMS and database building than I
am, but I picked it up from another post on a slightly different problem. <G>

The backoffice machine now logs into Manager just fine, and the register
(#1) logs into POS just fine. However, I found that if I tried to log into
Manager from the register, that it couldn't find the database (it can find it
just fine from POS or Administrator).

This isn't an operational problem at this point, but I am sure that sooner
or later I will have the need to go into Manager from the register for some
little thing. Any suggestions on what I might be leaving out here?

Remember, I am a newbe with RMS 1.3 and with databases, so speak slowly and
use small words <G>.

Question next: The parent company for this store would like to have RMS
installed on one of their computers for the purposes of pulling reports etc.
As this will not be used as a POS, could it also be set to Register #0? If
not, would it work to set it to Register #2 and just not try to use POS on
that computer (we only have the one license)?
 
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G

Gary Hill

Jeff,

Thanks for the quick reply.

They could do it via the backup route, but they prefer the VPN method so
they can get real-time reports on their schedule independent of the store's
schedule (they keep different hours in many cases).

What they would be using is Hamachi TightVPN. At this point, and considering
that everybody connects via their IP address, am I correct in assuming that
the home office would be able to connect to the database (in Manager) by
using the store's BackOffice external IP (i.e. 5.xxx.xxx.xxx)?
 

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