POS Crashing due to app running twice


E

Emer

Hi all

Just wondering if anyone else has come across this problem.

We have a customer who has 4 tills, and has reported that intermittantly
during the day POS crashes during a transaction. Each time we go to log onto
the machine to investigate, you can see POS application open twice in task
manager. Restarting POS application seems to resolve the problem - but it
keeps recurring. Now today we have another customer reporting the same
problem!!!
Both sites on latest hotfix.

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P

Paul Houston / Eastern National

Is it possible tthat someone is trying to open the POS twice or triple clicking
tthe start up Icon. I have the same problem and found it to be a user issue
rather than a software problem.
 
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J

Jason Hunt

I run into this problem on occasion when I'm working on a customers POS system.
It is not a user error; it's happened to me and I know for a fact I didn't
double/tripple click, because I used the keyboard to press enter on the icon.

It is a POS issue, but nobody at Microsoft has been able to reproduce it.
I believe it's related to OPOS drivers, because it never happens on my office
workstation, but it has happened a few times on my demo machine which has
a printer and pole displayer attached. Maybe one of these days when I think
of it I'll run procmon on SOPOSUSER.EXE when it happens.
 

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