Problems With Money 2004 Downloads


R

rustyfender04

Hi All,

Has anyone ever encountered this problem before?

I keep up with 3 checking accounts on my pc with Mny 2004. Two of the
accounts are held at RBC Centura and another at a small local bank in town.

I can only do manual downloads from each bank (Which is fine with me), but
the Centura accounts tend to download duplicate transactions (That is,
transactions that I have already downloaded & reconciled before) into Mny. I
even tried creating a new file from scratch, but luck there either.

I have contacted the bank via e-mail about this, but they are telling me to
go and contact Microsoft instead.

As most of you know, there is no more free support for this version of Mny
so I am going to have find help elsewhere.

I do not have this problem with the local bank...Only from Centura.

Thanks.
 
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R

Remove ABCD from Email address to reply

I believe this is the banks problem. The downloaded data is controlled by
the bank. When you download, what choices do you have? Do you download
from a certain date or since last connection? When download is completed
does Money recognize the duplications?
 
R

rustyfender04

Hi Neil,

I have a choice to download all transaction on file, or only new
transactions since the last download (Which is the one I choose).

Money recognizes the duplicates for the most part, but just today I
downloaded the latest transactions (Which should have been three)...And much
to my suprise, I wound up getting twenty items instead!

Most of the transactions had red question marks assigned to them by Money,
but there were as few that Money tried to link to items that were already
reconciled (These items had a red exclamation mark assigned to them).

I am at a loss as to why this happens at Centura only...I just downloaded
the latest transactions at a different bank with no problems at all.

Could it be that Money 2004 is just too outdated?
 
R

Remove ABCD from Email address to reply

I still believe it is your bank and there are 2 things I would do.

You probably have an option from the bank site to download into a qif file.
I would download it and then open it in notepad. It will show you what
transactions are actually being downloaded and this has nothing to do with
Money. If that does not prove that it is your bank, then I would create a
totally new file (not account) and see what info is downloaded and is it
correct.
 
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R

rustyfender04

Just did what you said and sure enough I found transactions that I had
already downloaded the other day.

I guess my next move is to contact the bank.

That was a brilliant suggestion on your part!

Many thanks!
 
R

Remove ABCD from Email address to reply

Glad to hear that you are progressing towards a solution. You now have
positive proof to show the bank that the problem is on their side. Good
luck!
 
R

rustyfender04

Well shucks...

Contacted the bank by phone about this, but they refused to help me. The web
banking department is not equipped to handle a problem like this...And they
could not offer any other advice or another contact.

RBC Centura is not much of a bank in my opinion.
 
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R

rustyfender04

Follow up...

After a few more conversations with the bank, I think they might have got
this thing fixed after all.

I have had no more download problems as of late so far.

Thanks.
 

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