Proof of identity

[Mike Barnes]

I've just had a letter from my bank, demanding that I send certified
documents to prove my identity.

Not so unusual for a new account, you might think. But I've been an
active customer for over 20 years. WTF?

 

[Stephen Wolstenholme]

I've just had a letter from my bank, demanding that I send certified
documents to prove my identity.

Not so unusual for a new account, you might think. But I've been an
active customer for over 20 years. WTF?

I've been with Lloyds for about 50 years but I was asked for proof of
identity when I needed to change my credit card. The Lloyds credit
card people accepted a Lloyds bank statement as proof of my identity
and address.

Steve

 

[Flop]

I've just had a letter from my bank, demanding that I send certified
documents to prove my identity.

Not so unusual for a new account, you might think. But I've been an
active customer for over 20 years. WTF?

However, they often will not accept the letter that they sent to you as
proof of address but will accept a statement.