QB Enterprise questions...


M

Mike

I have a few questions & was hoping to get some answers here.
First off, I am runnig Enterprise version 10 for 15 users in a
networked environment.
All computers are running XP Pro, except 1 Windows 7 & a 2003 TErminal
server for users to access the books outside of the office.
I recently upgraded from a 2003 SBS to a 2008 SBS & that's where one
of my problems start.
This 2008 SBS is about 10x the computer the 2003 SBS was, but this
thing is a dog!
Pulling up reports & such - things that would happen instantly before
now take a long, long, time.
The 2008 SBS is 64 bit & clients are 32 bit - is this an issue? QB
Tech Support tells me no, but after the experiences I've had with them
lately, I really don't trust their judgement!
I've been thinking about moving the company file to my 2003 terminal
server - any advice/reccomendations on this? I'm thinking it may be a
better fit & I can always map office clients to new location.
Now for the WIndows 7 machine. We run 2 different company files & the
Win 7 cannot open one without the unrecoverable error message, but it
can open the other one just fine. I have probably spent 8 hours on the
phone with tech support & after the last call, I was told when I
called back I would be escelated to level 2 tech support. You mean it
only took them 8 friggin' hours to realize they didn't have a
clue?!?!?
Before I get back with them I was hoping someone here may have some
suggestions, or has been down this road before.
Thanks-
 
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G

George

I have a few questions& was hoping to get some answers here.
First off, I am runnig Enterprise version 10 for 15 users in a
networked environment.
All computers are running XP Pro, except 1 Windows 7& a 2003 TErminal
server for users to access the books outside of the office.
I recently upgraded from a 2003 SBS to a 2008 SBS& that's where one
of my problems start.
This 2008 SBS is about 10x the computer the 2003 SBS was, but this
thing is a dog!
Pulling up reports& such - things that would happen instantly before
now take a long, long, time.
The 2008 SBS is 64 bit& clients are 32 bit - is this an issue? QB
Tech Support tells me no, but after the experiences I've had with them
lately, I really don't trust their judgement!
Me either but I have Enterprise edition running on two different 64 bit
servers (not SBS) and 32 bit clients so I don't think that is what is
causing the trouble.

I would do some checking to make sure basic connectivity is solid and
then move up to watching file activity to see what is happening. Since
the enterprise edition really isn't a true database server there is lots
of normal file activity from the clients.
 
M

Mike

Me either but I have Enterprise edition running on two different 64 bit
servers (not SBS) and 32 bit clients so I don't think that is what is
causing the trouble.

I would do some checking to make sure basic connectivity is solid and
then move up to watching file activity to see what is happening. Since
the enterprise edition really isn't a true database server there is lots
of normal file activity from the clients.




- Show quoted text -
Installed a gigabit switch today & reports are pulling up a whole lot
faster.
I still have the problem with being able to open one company file, but
not the other on the only windows 7 client I have in the company.
The one I can't open is over 500MB & the one I can is only about 80MB,
or so - would/could/should this have anything to do with it?
I'll try L2 tech support tomorrow...
 
L

Laura

Mike said:
Installed a gigabit switch today & reports are pulling up a whole lot
faster.
I still have the problem with being able to open one company file, but
not the other on the only windows 7 client I have in the company.
The one I can't open is over 500MB & the one I can is only about 80MB,
or so - would/could/should this have anything to do with it?
I'll try L2 tech support tomorrow...
Are you trying to open the file locally or across your network?
 
G

George

Installed a gigabit switch today& reports are pulling up a whole lot
faster.
I still have the problem with being able to open one company file, but
not the other on the only windows 7 client I have in the company.
The one I can't open is over 500MB& the one I can is only about 80MB,
or so - would/could/should this have anything to do with it?
I'll try L2 tech support tomorrow...
Absolutely, thats why I suggested looking at basic stuff. For example
lots of places install their own network cables and have no way to test
them (a $50 flashing light tester won't tell you anything about a cable
except that each wire is connected).
 
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M

Mike

Are you trying to open the file locally or across your network?- Hide quoted text -

- Show quoted text -
I've tried it either way & same result.
 

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