QB Pro 2001 crashing - Urgent


S

S.M. Serba

We have a client, same one mentioned yesterday. They use QB in a limited
fashion (not for all their accounting functions, specialized invoicing and
purchase orders only).

Their data file is over 45 MB and every time they print more than 2 PO's, QB
crashes. We have had to do a verify and rebuild. Still crashes after
correcting errors during the rebuild, and subsequent verify is ok.

Then, we verify, rebuild, reverify, and condense, thus reducing the file
size to just over 21 MB. Still crashes.

Any ideas?


--
Stephanie Serba, AICIA
Partner, Durham Business Outsource
Accounting & Technology
smserba <at> dbo <dot> ca
www.dbo.ca
 
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G

Gary

Stephanie...

Have you tried the same data file on another computer? Is the data file on a
local drive or network drive? My suggestion is to find a rock solid computer
and copy the data file there and see if the same problem exists. When you
rebuild, have you looked at the log file to see what the errors reported
are? A change from 45MB to 21 MB and then back again sounds problematic. The
other possibility is to extract the data using a program like the data
transfer utility from Karl Irvin. This would copy all the transactions, but
create another data file. But I'm not sure if his program would work on a
corrupted data file.

Gary
 
S

S.M. Serba

The original data file is on a file server and 2 remote installations access
the data
over a network. We originally had trouble applying updates to the local
install.

We took a copy of the data file home along with the customer's install disk
of
QB to see if we could resolve the issues. The updates worked out fine after
I went to the Canadian QB site and downloaded the installable update file.

The rest of what I described we did on one of our machines in our office. We
have
different printers and the machines are different in terms of memory, CPU
speed
etc.

I don't know if my partner looked at the log file or not. We are presently
at two different
locations.

BTW, the data file remains at 21MB. It just continues to crash after a
verify, rebuild, verify
and condense.


--
Stephanie Serba, AICIA
Partner, Durham Business Outsource
Accounting & Technology
smserba <at> dbo <dot> ca
www.dbo.ca
 
G

Gary

Ok Stephanie, I think I got it now.

Do you still have the original file? It sounds like the rebuild did not
completely remove the problem, even though it said it did. Sometimes I have
to run a rebuild multiple times to fix all of the problems. You can verify
that in the QBWIN log file. Maybe a condense isn't necessary. I would try a
rebuild (probably multiple first without the condense and see if that
eliminates the problem.

It sounds like you have taken out extraneous factors, such as flakey
hardware, network, printers, and corrupt OS or spyware. So it leads to
believe that the problem is in the data file. I hesitate to ask, but have
you contacted Intuit regarding this? Have they offered to review the
datafile? I do not have firsthand knowledge of the data structure so all I
can point to are tools and other troubleshooting utilities. Sorry I am not
much assistance.

gary
 
S

S.M. Serba

Thanks. You've given me a couple things to go on.


--
Stephanie Serba, AICIA
Partner, Durham Business Outsource
Accounting & Technology
smserba <at> dbo <dot> ca
www.dbo.ca
 
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T

Tee

S.M. Serba said:
Thanks. You've given me a couple things to go on.
And if that fails stop using the file and start another one. This is what
happened to a QB file for Mac that I'd moved to Windows then back to Mac.
The file constantly failed verification, constantly rebuilt "successfully",
only to fail verification again a minute later. My problems manifested
themselves in the form of a crash when trying to print a check after using
Pay Bills, Write Checks or manually entering them in the bank register. Some
people may have the money and time to invest in a service that promises to
fix such things but I wasn't one of them.
 
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