I am trying to clear our a credit memo that is being complicated by the system's modules. Here is the situation:
A customer placed and order, received, and paid for it. Customer wanted refunded a portion, which was approved by the owner.
One staff member created a credit memo, debiting the revenue and crediting AR. Another staff memo did a check request debiting AR and crediting AP. Then cut the check. The problem is that there are separate modules for AR and AP so the AR module's Aging balance is out of balance with the general ledger balance and I'm not sure how to get it back in balance and get the credit memo closed.
A customer placed and order, received, and paid for it. Customer wanted refunded a portion, which was approved by the owner.
One staff member created a credit memo, debiting the revenue and crediting AR. Another staff memo did a check request debiting AR and crediting AP. Then cut the check. The problem is that there are separate modules for AR and AP so the AR module's Aging balance is out of balance with the general ledger balance and I'm not sure how to get it back in balance and get the credit memo closed.