Quicken 2008 just disappears (exits in the middle of certainoperations)

Discussion in 'Quicken' started by jainraje, Apr 3, 2009.

  1. jainraje

    jainraje Guest

    I started using Quicken back in the days it was a character based app
    and Windows was not on the market (1992 time frame). The trend with
    Quicken is "take 1 step ahead and 2 or 3 steps backwards". It just
    gets worst and worst...more bugs and worst crashes...with every
    release.

    The latest new feature they have added is the program just disappears/
    terminates when it sense a problem. This happens now almost everytime
    I use it for downloading transactions from my bank accounts (a basic
    operation).

    Has anyone else enjoyed this new feature? Any solutions?

    TIA,
    -Rj
     
    jainraje, Apr 3, 2009
    #1
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  2. jainraje

    R. C. White Guest

    Hi, RJ.
    Obviously, it was not Intuit who added this "feature". None of the
    thousands (millions?) of other Quicken users has reported this problem. My
    guess is that there is something in your computer that triggers this. Your
    assignment is to track it down and fix it. We will help all we can, but you
    will have to give us something to work with. So far, you've told us nothing
    that will help us help you.

    We can't see your computer so we have to ask some for some very basic
    information that you should have included in your OP (original post).
    Like...make and model of your computer (or the mobo/CPU if you built it
    yourself)? Hardware configuration (how many hard drives, optical drives,
    USB drives, and other peripherals) because these can cause the kind of
    problem you mentioned. Which operating system: Win9x, WinXP, Vista - or
    Linux or Apple? What antivirus and antimalware applications are running?
    Have you scanned your computer for malware? Recently?

    From your skimpy description, I would guess that your problem is somewhere
    in your hardware: bad RAM, loose cables, heat buildup...the possibilities
    are nearly endless.

    Give us enough information that we have at least a chance to help you and
    we'll try.

    RC
    --
    R. C. White, CPA
    San Marcos, TX
    (Retired. No longer licensed to practice public accounting.)

    Microsoft Windows MVP
    (Using Quicken Deluxe 2009 and Windows Live Mail in Win7 x64)
     
    R. C. White, Apr 3, 2009
    #2
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  3. jainraje

    danbrown Guest

    In addition to RC's theories, all of which are solid, I'd add the
    possibility of a corrupt data file or QPH file.

    But I further agree that the OP hasn't provided even the most basic
    info that would allow anyone to assist.

    db
     
    danbrown, Apr 3, 2009
    #3
  4. jainraje

    Rick Hess Guest

    Hi R.C. -- See comments in line

    I have experienced this. No warnings, no nothing. QW2008 just disappears.
    Its happened maybe three times in six months. I use Q every 2-3 days, for
    2-4 hour sessions.


    (snip)
    Toshiba M400, Intel T2400, Win XP (up to date patches), one 40GB H.D., 1
    optical drive, Intel 950 graphics, nothing connected to USB ports except
    Logitech mouse. I have two RAM slots; only one is in use (2GB), since a
    tech determined something was wrong with the other slot. BIOS is current.

    Running AVG 8.5 antivirus (free version).

    Filesizes: QDF: 63,280KB; IDX: 10,817KB; QEL: 15KB; QPH: 1,308KB;
    QTX: 5KB
    Validation shows no problems.

    Some comments:
    I don't experience this problem with any other applications. I run most MS
    Office Professional programs daily. ProSeries works fine with a very
    complicated file.
    Usually use Firefox browser, but occasionally I.E.
    I ALWAYS reboot immediately prior to running Q. I almost never run other
    major programs while using Q.
    I scan daily with AVG (but not with Q running). AVG and Spybot are updated
    daily. Spybot runs a scan every time new definitions are released (but not
    with Q running). I also use SpywareBlaster.
    I keep my startup programs to a minimum -- six, I believe; I don't remember
    all that I allow to run (not near that laptop) but I know AVG, accelerometer
    monitor and tablet-mode monitor are in there.
    I have lots of accounts (I'd say over 200) and around 100 classes (oops,
    Tags).
    I have another problem: Sometimes coming out of standby/hibernate mode with
    Q running, Q is unresponsive The Account bar is not displayed, nor the last
    account(s) that were opened. I am only able to terminate Q via Task
    Manager.

    --


    Rick Hess
    New Orleans
    To email, eliminate All_Spammers
     
    Rick Hess, Apr 6, 2009
    #4
  5. jainraje

    JCMc Guest

    I've recently experienced a very similar problem that happens only when I
    select a certain account. Quicken quickly shuts down, much faster than a
    typical close of the Quicken application. I have been working on a theory
    that it is related to the Online Access set-up of the specific account. It
    seems to clear up after some activity (like payroll deduction purchases) in
    the account, a 401k Vanguard mutual fund account with multiple "funds".
    This is not a new account, and not my only Vanguard account. It seems to
    have started happening about a month ago, though I often go a month between
    reasons to open this specific account. Another curious indicator is when I
    "Edit" this account from the Accounts list, I am able to see account
    attributes, but when I try to "remove from one step update", it initiates a
    dialogue that ultimately does not remove the account.

    Windows XP Prof SP3
    Quicken 2007 Deluxe
    Dell 8400, 2 G memory


    I'll take any suggestions or recommendations
    ..
     
    JCMc, Apr 6, 2009
    #5
  6. jainraje

    R. C. White Guest

    HI, Rick.
    Interestingly, just a short time after I posted my first reply to RJ, and
    before I saw your post, I saw a report from another user of a similar
    problem - but now I can't find it.

    Too late to follow up on it tonight, but I'll try to see what I can find
    tomorrow.

    RC
    --
    R. C. White, CPA
    San Marcos, TX
    (Retired. No longer licensed to practice public accounting.)

    Microsoft Windows MVP
    (Using Quicken Deluxe 2009 and Windows Live Mail in Win7 x64)
     
    R. C. White, Apr 7, 2009
    #6
  7. jainraje

    R. C. White Guest

    Hi, RJ.

    Looks like I owe you an apology. I'm sorry I said no one else has reported
    this disappearing problem.

    See my reply to Rick Hess, who has been a regular here about as long as I
    have.

    RC
    --
    R. C. White, CPA
    San Marcos, TX
    (Retired. No longer licensed to practice public accounting.)

    Microsoft Windows MVP
    (Using Quicken Deluxe 2009 and Windows Live Mail in Win7 x64)
     
    R. C. White, Apr 7, 2009
    #7
  8. jainraje

    Wendell Guest

    I'm a bit late to this thread, but I too have experienced this. Don't
    recall all the details, but it was with the last version I had (Q2006?
    2007?) which started having ALL kinds of trouble. The 'fix' for me was
    upgrading to Q2008.
     
    Wendell, Apr 7, 2009
    #8
  9. jainraje

    Rick Hess Guest


    I upgraded from QW2002 to '08 for the same reason: "ALL kinds of
    trouble" -- but not the disappearing application discussed here. Since my
    upgrade to '08 went flawlessly, I figured the culprit was my huge fileset.

    --


    Rick Hess
    New Orleans
    To email, eliminate All_Spammers
     
    Rick Hess, Apr 7, 2009
    #9
  10. jainraje

    Rick Hess Guest

    (snip)

    I forgot to mention in my first post that I use H&B version. Also I do not
    download from any F.I.

    Unfortunately, when the "disappearing act" has occurred, I was so startled I
    can't remember what I was doing immediately before. It's my office
    assistant who uses Q about 95% of the time, and it hasn't happened with her.
    She does nothing but data entry in 5 or 6 accounts. The things I do
    differently from her would be accessing different accounts and creating or
    changing reports.

    Another observation: I've seen Q use huge amounts of memory -- over 1.5G.
    I notice that when I open an account, Q grabs more memory. I might be
    missing something, but I don't see a way to "close" an account window once
    its been opened; they just seem to "pile up" as I open different accounts.

    --


    Rick Hess
    New Orleans
    To email, eliminate All_Spammers
     
    Rick Hess, Apr 7, 2009
    #10
  11. jainraje

    Just me Guest

    Happens to me too, with QD2006, and has been doing so for some time.
    It also locks up in the middle of a backup and I have to shut down
    qw.exe from Task Manager. Just this evening it happened 3 or 4 times.
    So far I've never lost any data.


    George
     
    Just me, Apr 12, 2009
    #11
  12. jainraje

    jainraje Guest

    Hi All,

    I appreciate all the comments on this topic. On my end we can
    definetly rule out HW as a possible culpret. The HW is rock solid with
    plenty of CPU horsepower, RAM and disk storage and no other SW
    application crash like this other than my friend Quicken. This is 100%
    a Quicken issue. Its called buggy SW. That's it.

    The good news is I have not lost data, the bad news is I just loose
    time (and my patience).

    My Quicken data file has gone though several updates from 1992 to its
    current Q2008 version. The data file has a large number of accounts
    with over half of them hidden (they are closed but I still like having
    the history for reporting purposes) so both factors may contribute
    towards its instability (shouldn't but does).

    This disappearing act is something I've never experienced with Quicken
    other than in the last 6 months. Though there are improvements, I
    stand behind my statement of 2 steps ahead and 3 backwards as far as
    my friend is concerned.

    Btw, I really apprecaite this forum and the knowledgable members as
    I've had questions answered and some problems solved though this
    channel.

    How about others who have experienced Quicken disappear...do you have
    a large number of accounts? or many old accounts, or a unique setup?

    Next disappearing act, I'll send some details of what operations I was
    performing.

    Br,
    --RJ
     
    jainraje, Apr 12, 2009
    #12
  13. jainraje

    Han Guest

    When I was having problems that might be somewat similar (can't recall
    exactly), I copied the quicken fileset to a new file name. That cured
    the problems. This is how:

    Explanation: When you work with a file set, edits are made. This leads
    to internal data fragmentation. Once that reaches a certain point, the
    program cannot unravel the pointers going hither and yon for the next
    available piece of data to be displayed. Copying the file set puts
    everything again in logical sequential form and eliminates the deletions
    (that are marked as deleted but not actually removed).

    Once you have a copied file set, use the validation tool to check the
    file integrity. Then copy the file set to the final name for future
    work. Make sure to make copies all along the way and check whether your
    reports still give the right results

    HTH
     
    Han, Apr 12, 2009
    #13
  14. jainraje

    JimH Guest

    Like you, I've been running Quicken since the early 1990's, after I
    migrated from Managing Your Money which I ran from diskette on my PC-Jr
    during the 1980's.

    I've run into a similar problem several times over the past few years.
    It is most often after adding a new account, and then have the initial
    download fail for some reason. I've also seen it after other download
    problems.

    On the first occurrence, I worked with Intuit support for several hours,
    but they were not able to resolve the problem. After some
    experimentation, I discovered that Quicken keeps temporary files in the
    directory "c:\documents and settings\all users\application
    data\intuit\quicken" This is on Windows XP. Other Windows systems would
    probably use a different path to the temporary file directory.

    I deleted the entire directory, and contents. I then did a "repair
    install" of Quicken. That installation process recreated the directory.
    Quicken then ran normally, with no crashes or any other problems. My
    data was intact, with no missing transactions.

    I believe that when something went wrong with the download, a temporary
    file was created that conflicted with the data in Quicken. The program
    was unable to handle that conflicting data, and ended up crashing to the
    desktop.

    Hope this helps.
     
    JimH, Apr 12, 2009
    #14
  15. jainraje

    ebloch Guest

    I had the same problem after I upgraded to Q02 or 03. Turned out to be
    conflict with a survey I was subscribed to that monitored my PC usage. They
    would not end conflict with Q so guess which program I removed.

    I suggest that BEFORE you start Q you exit one program that usually runs in
    the background and see what happens. On another Q time chose a different
    program until you find the conflict.

    Eric

    Sorry but I am not home at this time and do not remember the program
     
    ebloch, Apr 12, 2009
    #15
  16. jainraje

    Rick Hess Guest

    (snip)


    A common denominator seems to be working with certain accounts. However, I
    don't download, so that's not the (only) trigger.

    In an earlier post I stated that one of the things that MIGHT have triggered
    this shutdown was working in certain accounts. I can definitely say that
    those accounts aren't newly-created, as is your observation.

    BTW, my Q data initiated from Q-DOS version 2 or 3-ish.


    --


    Rick Hess
    New Orleans
    To email, eliminate All_Spammers
     
    Rick Hess, Apr 13, 2009
    #16
  17. jainraje

    Rick Hess Guest

    I appreciate all the comments on this topic. On my end we can
    definetly rule out HW as a possible culpret. The HW is rock solid with
    plenty of CPU horsepower, RAM and disk storage and no other SW
    application crash like this other than my friend Quicken. This is 100%
    a Quicken issue. Its called buggy SW. That's it.

    (snip)



    I too feel my environment is relatively clean; but with only the handful of
    posts reporting the problem I'm not convinced yet that it's "100% a Quicken
    issue", although I lean in that direction.

    --


    Rick Hess
    New Orleans
    To email, eliminate All_Spammers
     
    Rick Hess, Apr 13, 2009
    #17
  18. jainraje

    Guest Guest

    It is a shame that Quicken does not have a built-in utility to pack and
    re-organize the file instead of having to go through all that.

    I thought Validate does that. Are you saying it does not?

    Jeff
     
    Guest, Apr 13, 2009
    #18
  19. jainraje

    Han Guest

    I'm not sure. Copying did the trick several times for me. The validating
    is sensible insurance.

    YMMV :)
     
    Han, Apr 14, 2009
    #19
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