Quicken PP 2006 Installation failure


T

treddy

I've recently acquired the Australian version of Quicken Personal Plus
2006. It's been a nightmare to install. After installing I'd just get
the program hanging, with a File and Help menu (inaccessible) and the
cursor chaning to a hand.
Eventually managed to reinstall it in Safe Mode with Networking, open
it in Safe Mode (against the User Guide instructions) and Activate it.
However, any time i run the program now, it just hangs. I get a Quicken
Window with the FIle and Help menus on the menu bar, but cannot do
anything else. The program will not close, even with Task manager ("End
Now") - where it says the program is being debugged and cannot be
closed. The ONLY way to close it is to pull the power on the PC.

Any thoughts on how to go about fixing this installation? Quicken
Australia have been no use at all.

I have Win 2000 Pro SP4 on a Pentium II 450 (yes, old but it worked
fine until I installed this), 384MB RAM, 40GB hard disk with lots of
space.
 
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P

Paul_B

I've recently acquired the Australian version of Quicken Personal Plus
2006. It's been a nightmare to install. After installing I'd just get
the program hanging, with a File and Help menu (inaccessible) and the
cursor chaning to a hand.
Eventually managed to reinstall it in Safe Mode with Networking, open
it in Safe Mode (against the User Guide instructions) and Activate it.
However, any time i run the program now, it just hangs. I get a Quicken
Window with the FIle and Help menus on the menu bar, but cannot do
anything else. The program will not close, even with Task manager ("End
Now") - where it says the program is being debugged and cannot be
closed. The ONLY way to close it is to pull the power on the PC.

Any thoughts on how to go about fixing this installation? Quicken
Australia have been no use at all.

I have Win 2000 Pro SP4 on a Pentium II 450 (yes, old but it worked
fine until I installed this), 384MB RAM, 40GB hard disk with lots of
space.

These are just some layman's thoughts.

You could try a clean install. Uninstall everything quicken (and
maybe scrub the registry too, but *know* what you're doing, or
don't do this), then reinstall. Of course backup all user files
first.

You could remove your user files from the quicken directory, on
the supposition that the new version is trying to do a file
conversion and hitting a snag. Again, be well backed up before
doing anything.

Good luck,
Paul
 
T

treddy

Hi Paul
Thanks for the thoughts. I'd be interested in the reinstall idea with
the registry cleanup as part of it (having already reinstalled without
that extra task). But as per your warning, I don't really know what I'm
doing in the registry.
I did an install without any data file conversion as my previous
version (Quicken 2000) cannot be converted, apparently. You say remove
"everything quicken." Do you think that having the old Quicken 2000 -
it's in a separate directory - installed might be getting in the way of
2006?

Thanks again
Trent
 
P

Paul_B

Hi Paul
Thanks for the thoughts. I'd be interested in the reinstall idea with
the registry cleanup as part of it (having already reinstalled without
that extra task). But as per your warning, I don't really know what I'm
doing in the registry.
I did an install without any data file conversion as my previous
version (Quicken 2000) cannot be converted, apparently. You say remove
"everything quicken." Do you think that having the old Quicken 2000 -
it's in a separate directory - installed might be getting in the way of
2006?

Thanks again
Trent


Hmmm. A few things here. First, you have a parallel installation
of two versions. I don't know how Quicken will react to that, but
it would be my most likely candidate for registry confusion. Does
Q'00 still work?

As for the data conversion, when I installed '06 recently, it did
the conversion after the actual install, when I first opened the
program. That's why I thought it might be this stage of the
operation that was hanging you up.

Lastly, about the registry. There are tools which will scrub the
registry for you, and many are free. They're generally pretty
safe, but even they can go awry if used too aggressively. One
could also do a manual search through the registry, nuking all
things connected to Quicken. One advantage of the utilities is
that they can be set to backup any changes for possible
restoration. I have no experience with Window 2000, but I'd be
very surprised if it didn't hold basic registry principles in
common with the other MS OS's.

Probably what I would suggest here is to backup all user data,
then uninstall both versions of Q. At that point you optionally
could use a registry cleaner. Manually delete folders and
shortcuts associated with Q, including quicken.ini in the Windows
folder. Then install the new Q again.

I'm very surprised data from '00 doesn't convert to '06. That
seems an unreasonable level of customer support by Intuit. My
guess is this is why you wanted to retain the older version of Q
in the first place. There must be a way to do the conversion. I
think that's a prime question to ask Intuit support, or someone
here.

....Looking in '06's help file, I see that '06 will import
previous years' - no exceptions are listed - and even Quicken
for DOS files. It's inconceivable that '00 would not be eligible.
I followed a link to the Web and found something, which I'll
reference below, that implies that this indeed should be
possible. This tends to confirm that you have a data conversion
problem. But that in turn could be caused by broken registry
associations due to parallel installations.

Hopefully that will break the logjam.

Paul

--
Using Quicken'06 Premier H&B on Windows XP.



Tell me about upgrading my data to my new version of Quicken

Question
How do I upgrade my data file from an older version of Quicken
for Microsoft Windows?

Answer
If your Quicken data file is stored on the same computer as the
newer version:

Install the newer version of Quicken if you haven't already done
so.
Start the newly installed version of Quicken.
Quicken will search for the most recently opened Quicken data
file. Once this data file is found, follow the onscreen
directions to upgrade the data file.
If you have additional Quicken data files other than the one
located by Quicken, follow these steps to upgrade them:


From the Quicken File menu, choose Open.
Browse to the location of the data file you want to upgrade,
select it, and then click OK.
Click Yes in the message window to upgrade the file.
Repeat Steps 4.a through 4.c for each additional data file you
want to upgrade.
If your Quicken data file is stored on a different computer or on
removable disks:

Install the newer version of Quicken on the new computer if you
haven't already done so.
If your data file is stored on the old computer's hard disk, back
up the data file to disks or other portable media.
Restore the data file to the new computer.
Start the newly installed version of Quicken.
From the File menu, choose Open.
Browse to the location of the restored data file, select it, and
then click OK.
Click Yes in the message window to upgrade the file.
Repeat Steps 2 through 7 for additional Quicken data files you
want to upgrade.
Note: After Quicken upgrades your data file, you will not be able
to open it in the old version. However, since Quicken
automatically creates a backup copy of the data file before
upgrading, you can use the backup if you need to revert to the
previous version of Quicken. Your backup file is automatically
stored in the following subdirectories (folders), based on the
version of Quicken you are upgrading from. The subdirectories are
located within the current Quicken directory.

Quicken 4 and earlier: OLDFILES
Quicken 5: QW5files
Quicken 6: QW6files
Quicken 98 and later: QXXfiles (where XX represents the 2-digit
year). For example, Q04files and Q05files are the subdirectories
for Quicken 2004 and Quicken 2005 backup files, respectively.



https://quicken.custhelp.com/cgi-bi...Xh0PWRhdGEgY29udmVyc2lvbg**&p_li=&p_topview=1
 
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T

treddy

Thanks Paul. OK, much for me to look into here. The "Before you
Install" card that comes in the Quicken PP 2006 box seems to make it
pretty clear that 2000 cannot be upgraded. But I'll have a read of the
link and a reread of oyur email and see wat I can manage. Maybe it's
time for a full cleanup of this PC and its enormous (I think) registry
anyway.
I'm also looking at the alternative of exporting individual Quicken
2000 accounts into .QIF files and importing them into 2006. I only have
a few accounts.
Thanks for your time and effort. Will let you know how i go.
Cheers,
Trent
 

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