recalling credit card transaction information


L

Larry Jenuwine

Can anyone tell me how toget the cardholders name from the retail management
system. We are using the intigrated credit card processor and Citibank. I
just got a note from the chargeback department and they want the cardholders
name. I have no clue how to get that information.

Thanks,

Larry
 
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R

root

unfortuately you will have to find the signature on the receipt. RMS does
not capture the name :(
 
L

Larry Jenuwine

Thanks for the quick response.

I hope that the information supplied in the edc detail report will be enough
for Citibank then!

Larry
 
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R

root

you'd think that if the providing the customers name would be a requirement
for chargeback complaint using Citibank that RMS software would be able to
accomodate that data as they are "partners" so to speak.

sounds like this would be a great suggestion for the next release or the
next service pack.
 

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