Receipt not in journal


T

Trinidave

Have anyone had a problem where POS freeze at tender,POS shutdown and the
receipt is not in journal BUT Strangely the Receipt is in Void transaction.
What can be causing this and what is the possible solutions
 
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J

Jeff @ Check Point Software

Trinidave,

It happens when the machines are not setup correctly;


Follow these instructions on all RMS Server and Register machines (machines you install SQL on)

Start | Programs | SQL Server 2005 | Configuration Tools | double click on SQL Native Client Configuration on the left | double click Client Protocols | make sure that Named Pipes is enabled | right click on Named Pipes and select Order | change so the order is 2 if Shared Memory is #1, TCP/IP should be #3 | close


Start | Programs | SQL Server 2005 | Configuration Tools | SQL Surface Area Configuration | Surface Area Configuration for Services and Connections | select Remote Connections on the left | make sure that Local & Remote connections and Using both TCP/IP and Named Pipes is selected | close this screen Select Surface Area Configuration for Features | select Enable OPENROWSET and ... | close entirely


Turn off Auto_Close for SQL 2005/2008 Express http://tinyurl.com/or8kx . Not needed for full SQL Server installs.


For all machines with RMS installed;

Start | Programs | Microsoft Dynamics RMS or Retail Management System | Client Network Utility | move TCP/IP and Named Pipes to the right hand box, making sure that Named Pipes is on top | select the Alias tab | Add button | put either the computer name of the database server machine or the IP address of the server machine | close (The database server machine should always have a static IP address, that's another post)


Restart each machine




Have anyone had a problem where POS freeze at tender,POS shutdown and the
receipt is not in journal BUT Strangely the Receipt is in Void transaction.
What can be causing this and what is the possible solutions
 

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