RESEND: Re: Can't delete account


B

Benjamin S. Woo

For some reason, I can't delete a bank account. I'm not sure where to start
to look as to where I'm going wrong. i created this account by mistake and
just want to delete it. There are no transactions in the account.

Can anyone point me in any direction?

thanks in advance

b
 
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B

Bob Weissman

For some reason, I can't delete a bank account. I'm not sure where to start
to look as to where I'm going wrong. i created this account by mistake and
just want to delete it. There are no transactions in the account.
What happens when you try to delete the account?
 
B

Benjamin S. Woo

actually, NOTHING!
i click Delete, and nothing happens!!

b
 
J

John Pollard

Benjamin said:
actually, NOTHING!
i click Delete, and nothing happens!!
I don't think I have any answers, but I do have a few questions.

What version of Q?

What is the Quicken account type of this account - I do not seem to
have an account type of "cash flow" or "spending".

And, are you saying that you do not even see the dialog box that
normally appears when you click "Delete" on the Account List screen.
The box that asks you to verify that you want to delete the account by
keying the word "yes"?
 
J

John Pollard

Benjamin said:
Q2003 H&B premier
it's currenlty listed as a bank account
and that's correct.. no dialog box for me to type "yes" in.

still lost!
These are all just long shots, I have no idea what your problem is.
Have you tried validating the file? A longer shot: try making a
Quicken "copy" of the file and see if you can delete from the copy.
Also see if the account is enabled for online access or bill-pay or
any such. If so, try disabling, then deleting. Check your "download
summary" to see if there is any outstanding error from a download. I
asume there are no transactions that were downloaded but not handled
(accepted or deleted)?
 
J

John Pollard

John said:
These are all just long shots, I have no idea what your problem is.
Have you tried validating the file? ....
And I suppose you should also try a super-validate.
 
B

Benjamin S. Woo

OK, more info...
i originally set up an investment brokerage account (say) called abc. i
created a linked cash account also called abc. for some reason, i can't see
the investment brokerage account anymore. i tried to add a new brokerage
account called abc, but quicken said that abc already existed.. but i don't
see it in the account list!

b
 
J

John Pollard

Benjamin said:
OK, more info...
i originally set up an investment brokerage account (say) called
abc. i created a linked cash account also called abc. for some
reason, i can't see the investment brokerage account anymore. i
tried to add a new brokerage account called abc, but quicken said
that abc already existed.. but i don't see it in the account list!
Ahhh, this sounds more treatable. Is the account "hidden"?

Finance > Account List > Options > View Hidden Accounts
 
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B

Benjamin S. Woo

Unfortunately, despite a SUPER validate it still doesn't delete. And
unfortunately, the account is not hidden. I'm completely stumped. I'm
thinking that it is a bug!

b
 

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