Resolution of my Abbey interest complaint


M

MrCheerful

It was worth writing a complaint about my missing interest.
They have quite speedily replied, although they deny any wrongdoing, they
claim I was mistaken about 8 percent interest (I am certain it was not as
low as the 6 percent they paid) and that I was not penalised for only making
12 payments (the reason given by savings account staff) they have sent me 50
quid and apologised for branch staff incompetence.

Mrcheerful
 
R

Ronald Raygun

MrCheerful said:
It was worth writing a complaint about my missing interest.
They have quite speedily replied, although they deny any wrongdoing, they
claim I was mistaken about 8 percent interest (I am certain it was not as
low as the 6 percent they paid) and that I was not penalised for only
making 12 payments (the reason given by savings account staff) they have
sent me 50 quid and apologised for branch staff incompetence.
It doesn't sound as though it has been "resolved" as sich, since doubts
appear to remain. It looks as though the £50 don't represent the interest
shortfall, but are just an ex-gratia "shut-up-and-go-away" payment.
 
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M

MrCheerful

Ronald Raygun said:
It doesn't sound as though it has been "resolved" as sich, since doubts
appear to remain. It looks as though the £50 don't represent the interest
shortfall, but are just an ex-gratia "shut-up-and-go-away" payment.
It was !

However, since it is about equal to the amount I felt I was down by, I am
happy enough, and I don't think that taking it further would help me or
anyone else. If I ever take out a similar thing I will photograph the
poster and get someone else to analyse the small print.

I must say I am tempted to move bank to the Halifax just to get the hundred
quid sweetener, as the Abbey interest thing has left a bad taste, even with
the 50 quid.

Mrcheerful
 

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