Restaurant-type tip check?

Discussion in 'Microsoft Point Of Sale' started by PRJ, Jan 19, 2007.

  1. PRJ

    PRJ Guest

    We are a retail wine shop that, like many others in our area, does wine
    tastings. Because we are similar to a winebar during those events, we have a
    need for a restaurant-type two-step check with a tip line. We need to
    present the customer with an itemized 'check', then take a tender and return
    with a second 'check' which includes a tip line. We can do this using a
    separate Eclipse terminal, BUT the terminal will not hold the transaction for
    us to retrieve and complete the sale with the tip included. It works for a
    single transaction but we can't do more than one at a time (ie- hold oneor
    more, while we begin others).

    Does anyone have a suggestion as to how we might do this? Or know of some
    simple, inexpensive restuarant software that would integrate into RMS somehow?
    PRJ, Jan 19, 2007
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  2. Shawn Ezhaghi, Jan 19, 2007
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  3. PRJ

    PRJ Guest

    Just to finish this subject for the information of anyone who might need it
    (I note another post about RMS & a restaurant add-on).

    In addition to RMS as a POS terminal, we also have a stand-alone credit
    card/check processor/gift card terminal. We have it because we do not want to
    use one of Microsoft's preferred merchant services companies and so we could
    not integrate those functions in with RMS. It was ordered configured to have
    a tip function, but until yesterday, we could only run one tip transaction at
    a time. WE now know how to hold transactions and recall them later so that we
    can handle several 'checks' at once.

    The procedure uses the restaurant/tip function of the stand-alone terminal
    to solve the problem. In brief.... we run the sale on RMS to get an itemized
    guest check, using a tender type called 'Eclipse Terminal'. If the customer
    pays in cash, we complete the transaction with RMS. If they pay by credit
    card, we run the card on the Eclipse terminal and get two receipts with blank
    lines for tip and total (just like in most restaurants). We then go back to
    the Eclipse to do a 'tip adjustment' which adds the tip to the charge amount.

    Hope this helps someone.
    PRJ, Jan 20, 2007
  4. PRJ

    Jeremy Guest

    Check out microsoft article 919889. Thtarticle will give you step by step
    details on how to setup gratuity in RMS.
    Jeremy, Apr 17, 2007
  5. PRJ

    PRJ Guest

    Thanks for the reference, but I am not familiar with how to locate the
    article. I checked Microsoft Knowledge base both in general and under RMS
    and searches there come back empty. How can I find it? Thanks.
    PRJ, Apr 17, 2007
  6. PRJ

    PRJ Guest

    I tried MS online support and it sounds like I would need an active support
    plan to get the article. True???? I was advised not to bother with a plan
    as it would nit be worth the money.
    PRJ, Apr 17, 2007
  7. PRJ

    Jason Hunt Guest

    Not going with a maintenance plan is bad advice, particularily with RMS.

    Unless you like running outdated software?
    Jason Hunt, Apr 17, 2007
  8. PRJ

    PRJ Guest

    It was actually the rep from the company that sold us RMS that advised not to
    continue the maintenance. He said there was nothing in the new release that
    would be of any value to us and that either they or this newsgroup was as
    good a source of 'how to' info as MS.
    PRJ, Apr 17, 2007
  9. PRJ

    Craig Guest

    Bad advice, I've learned many useful things, and located a lot of reports I
    needed from customersource.
    Craig, Apr 18, 2007
  10. PRJ

    Jason Hunt Guest

    While I can't disagree with the lack of value in RMS v2.0, what about when
    (not if) a bug appears in the current version you are running? Depending
    on which features you use in the system, some of those bugs may not affect
    you. However MS will not support the older versions, because they expect
    you to be on the maintenance plan in order to be running the new versions.

    Also, v3.0 is about a year away and is expected to be a complete re-write,
    with a move to the .NET platform, etc. I think that was originally promised
    in v2.0, but they have a habit of moving things back.
    Jason Hunt, Apr 19, 2007
  11. PRJ

    Greg Staples Guest

    We are an RMS dealer and we are looking at writing an add-on to allow you to
    adjust the credit card amount between the time you get the authorization and
    the time you settle the transaction. So the process to the customer would be
    "normal," NOT like the procedure in the knowledgebase.

    If we do this, would you like to be a beta site?
    Greg Staples, Jul 18, 2007
  12. PRJ

    Ryan @ RITE Guest

    If you are still looking for a customization to suit your needs, please give
    us a call at 1-888-267-RITE and we'll see what we can come up with for you.

    Thank you,

    Ryan Sakry
    Program Manager
    Retail Information Technology Enterprises (RITE)
    320-230-2282 ext. 4002 (Office)
    320-230-1796 (Fax)
    Ryan @ RITE, Jul 21, 2007
  13. PRJ

    Mark Guest

    Hi Greg -

    This post is a couple months old but if you're still planning an add-on and
    need a beta test customer, I volunteer.

    Mark, Oct 2, 2007
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