Restaurant-type tip check?


P

PRJ

We are a retail wine shop that, like many others in our area, does wine
tastings. Because we are similar to a winebar during those events, we have a
need for a restaurant-type two-step check with a tip line. We need to
present the customer with an itemized 'check', then take a tender and return
with a second 'check' which includes a tip line. We can do this using a
separate Eclipse terminal, BUT the terminal will not hold the transaction for
us to retrieve and complete the sale with the tip included. It works for a
single transaction but we can't do more than one at a time (ie- hold oneor
more, while we begin others).

Does anyone have a suggestion as to how we might do this? Or know of some
simple, inexpensive restuarant software that would integrate into RMS somehow?
 
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P

PRJ

Just to finish this subject for the information of anyone who might need it
(I note another post about RMS & a restaurant add-on).

In addition to RMS as a POS terminal, we also have a stand-alone credit
card/check processor/gift card terminal. We have it because we do not want to
use one of Microsoft's preferred merchant services companies and so we could
not integrate those functions in with RMS. It was ordered configured to have
a tip function, but until yesterday, we could only run one tip transaction at
a time. WE now know how to hold transactions and recall them later so that we
can handle several 'checks' at once.

The procedure uses the restaurant/tip function of the stand-alone terminal
to solve the problem. In brief.... we run the sale on RMS to get an itemized
guest check, using a tender type called 'Eclipse Terminal'. If the customer
pays in cash, we complete the transaction with RMS. If they pay by credit
card, we run the card on the Eclipse terminal and get two receipts with blank
lines for tip and total (just like in most restaurants). We then go back to
the Eclipse to do a 'tip adjustment' which adds the tip to the charge amount.


Hope this helps someone.
 
J

Jeremy

Check out microsoft article 919889. Thtarticle will give you step by step
details on how to setup gratuity in RMS.
 
P

PRJ

Thanks for the reference, but I am not familiar with how to locate the
article. I checked Microsoft Knowledge base both in general and under RMS
and searches there come back empty. How can I find it? Thanks.
 
P

PRJ

I tried MS online support and it sounds like I would need an active support
plan to get the article. True???? I was advised not to bother with a plan
as it would nit be worth the money.
 
J

Jason Hunt

Not going with a maintenance plan is bad advice, particularily with RMS.

Unless you like running outdated software?
 
P

PRJ

It was actually the rep from the company that sold us RMS that advised not to
continue the maintenance. He said there was nothing in the new release that
would be of any value to us and that either they or this newsgroup was as
good a source of 'how to' info as MS.
 
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C

Craig

Bad advice, I've learned many useful things, and located a lot of reports I
needed from customersource.
Craig
 
J

Jason Hunt

While I can't disagree with the lack of value in RMS v2.0, what about when
(not if) a bug appears in the current version you are running? Depending
on which features you use in the system, some of those bugs may not affect
you. However MS will not support the older versions, because they expect
you to be on the maintenance plan in order to be running the new versions.

Also, v3.0 is about a year away and is expected to be a complete re-write,
with a move to the .NET platform, etc. I think that was originally promised
in v2.0, but they have a habit of moving things back.
 
G

Greg Staples

We are an RMS dealer and we are looking at writing an add-on to allow you to
adjust the credit card amount between the time you get the authorization and
the time you settle the transaction. So the process to the customer would be
"normal," NOT like the procedure in the knowledgebase.

If we do this, would you like to be a beta site?
 
R

Ryan @ RITE

Greg,
If you are still looking for a customization to suit your needs, please give
us a call at 1-888-267-RITE and we'll see what we can come up with for you.

--
Thank you,

Ryan Sakry
Program Manager
Retail Information Technology Enterprises (RITE)
(e-mail address removed)
http://www.rite.us
320-230-2282 ext. 4002 (Office)
320-230-1796 (Fax)
 
M

Mark

Hi Greg -

This post is a couple months old but if you're still planning an add-on and
need a beta test customer, I volunteer.

Mark
 
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E

eatandcritique12

We are a retail wine shop that, like many others in our area, does wine
tastings. Because we are similar to a winebar during those events, we have a
need for a restaurant-type two-step check with a tip line. We need to
present the customer with an itemized 'check', then take a tender and return
with a second 'check' which includes a tip line. We can do this using a
separate Eclipse terminal, BUT the terminal will not hold the transactionfor
us to retrieve and complete the sale with the tip included. It works for a
single transaction but we can't do more than one at a time (ie- hold oneor
more, while we begin others).

Does anyone have a suggestion as to how we might do this? Or know of some
simple, inexpensive restuarant software that would integrate into RMS somehow?
The post was clear to know the real fact of knowing what is happenning . Thanks for the post and I like all to visit the following site to get better Restaurant Review.
http://www.theeatandcritiqueshow.com/ 
 

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