Return Merchandise Authorization form


T

Tracy

Hi all,

I need a way of tracking returned merchandise. In this company, many
time someone will call with a complaint about the product and we ship
out a new one the sane day without receiving the defect item. We would
like to track this and possible give our customers a return
authorization form (trackable with a number).

Thanks!
Tracy
 
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L

Leo Navoichick

Tracy said:
Hi all,

I need a way of tracking returned merchandise. In this company, many
time someone will call with a complaint about the product and we
ship
out a new one the sane day without receiving the defect item. We
would
like to track this and possible give our customers a return
authorization form (trackable with a number).

Thanks!
Tracy

Possibly issue your customer a credit memo and use that number as an
RMA?
 
H

HeyBub

Tracy said:
Hi all,

I need a way of tracking returned merchandise. In this company, many
time someone will call with a complaint about the product and we ship
out a new one the sane day without receiving the defect item. We would
like to track this and possible give our customers a return
authorization form (trackable with a number).
We bill them for the replacement along with a note that we'll issue a credit
when the original makes it back.

We've found this is a good way to incentivize the customer.
 
A

Allan Martin

Tracy said:
Hi all,

I need a way of tracking returned merchandise. In this company, many
time someone will call with a complaint about the product and we ship
out a new one the sane day without receiving the defect item. We would
like to track this and possible give our customers a return
authorization form (trackable with a number).
QB does not handle RMAs.
 
S

Stephanie Serba

I like this idea!

HeyBub said:
We bill them for the replacement along with a note that we'll issue a
credit when the original makes it back.

We've found this is a good way to incentivize the customer.
 
T

Tracy

Thanks,

I'm finding that QB doesn't do a lot of the reporting that I would
like. I would also like to be able to track marketting contacts in the
same database as sales, and QB drops the ball on this as well. Does
anyone have some suggestions as to which accounting software might be a
more viable option for me.

thanks!
Tracy
 
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G

Greg Pasquariello

-----Original Message-----
From: Tracy [mailto:[email protected]]

Thanks,

I'm finding that QB doesn't do a lot of the reporting that I
would like. I would also like to be able to track marketting
contacts in the same database as sales, and QB drops the ball
on this as well. Does anyone have some suggestions as to
which accounting software might be a more viable option for me.

thanks!
Tracy
I don't know all your requirements, but something like Netsuite might be
appropriate. www.netsuite.com

-Greg
 

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