Sage Line 50 v11 won't let me log on - 'username in use'


B

BrianW

Does anyone know a fix to enable me to log on to my Sage Line 50? The
PC crashed whilst I was logged on as 'Manager' (no password) and now
tells me that the username is in use and cannot log me on.

SL50 licence is for a single user and though I have 2 other logon
accounts (to enable Excel and Sage Financial Forecasting to gain
access), it won't let me log on with either of those passwords either.

There used to be a fix for Sage Instant v8, but I have found no
similar fix for v11 and would like to avoid Sage Cover for answering
one simple question!

Thanks

Brian
 
M

Mike Lewis

BrianW said:
Does anyone know a fix to enable me to log on to my Sage Line 50? The
PC crashed whilst I was logged on as 'Manager' (no password) and now
tells me that the username is in use and cannot log me on.
<snip>

When I've seen that happen the way I got out of it was to reboot the PC.
It's been a while though.............
 
J

Jonathan Bryce

BrianW said:
There used to be a fix for Sage Instant v8, but I have found no
similar fix for v11 and would like to avoid Sage Cover for answering
one simple question!
There is a file you delete which contains the login session details.
Unfortunately, I can't remember what it is called.
 
D

DoobieDo

There is a file you delete which contains the login session details.
Unfortunately, I can't remember what it is called.
it's called queue.dta but of course you wouldn't be expected to know
that being an accountant... if you ask the right people on
http://www.sageforum.co.uk you'll get sage related answers instead of
tax and profit & loss stuff...

keep in touch with yourself ;p
 
B

Brian

Thanks for the replies.

Tried the queue.dta trick, but I think the crash has been even more serious
than that.

I notice, having uninstalled and then deleted every Sage file related to the
program (strange, un install leaves most files intact on the system!), that
there are still references to it on the registry. Not being a techie, I
don't feel confident mucking around in there so I may well just bite the
bullet and reformat my C: drive and start again.

Incidentally, to be fair to Sage support, they DID reply to my email today,
in spite of my refusal to buy cover, but their suggestion was to do the
queue.dta trick...

Thanks again

Brian
 
P

Peter Saxton

Thanks for the replies.

Tried the queue.dta trick, but I think the crash has been even more serious
than that.

I notice, having uninstalled and then deleted every Sage file related to the
program (strange, un install leaves most files intact on the system!), that
there are still references to it on the registry. Not being a techie, I
don't feel confident mucking around in there so I may well just bite the
bullet and reformat my C: drive and start again.
Have you got a full backup of your drive?

You need to be very careful where files are put. Some data files go in
the Program Files secrion by default for a start.
 
B

BrianW

Good thought.

I have got a backup of all the relevant stuff and I have an archive of Sage
backups. I am temporarily running Sage on another computer, so I can
continue to work, but this is inconvenient, so I'll switch back as soon as I
can. My IT colleague thinks there's a fault in the runtime C++ program which
is causing Sage not to properly reinstall, hence my thought to reformat the
C: drive. In the meantime, I am also considering scrapping this PC and
simply upgrading to something more pokey, in which case I'll install Sage
onto the new machine. God this has been a nightmare!

Many thanks for your backup suggestion

Brian
 
D

DoobieDo

Good thought.

I have got a backup of all the relevant stuff and I have an archive of Sage
backups. I am temporarily running Sage on another computer, so I can
continue to work, but this is inconvenient, so I'll switch back as soon as I
can. My IT colleague thinks there's a fault in the runtime C++ program which
is causing Sage not to properly reinstall, hence my thought to reformat the
C: drive. In the meantime, I am also considering scrapping this PC and
simply upgrading to something more pokey, in which case I'll install Sage
onto the new machine. God this has been a nightmare!

Many thanks for your backup suggestion

Brian


a: top posters

q: what's the most annoying thing on usenet ?
 
G

Guest

BrianW said:
Does anyone know a fix to enable me to log on to my Sage Line 50? The
PC crashed whilst I was logged on as 'Manager' (no password) and now
tells me that the username is in use and cannot log me on.

SL50 licence is for a single user and though I have 2 other logon
accounts (to enable Excel and Sage Financial Forecasting to gain
access), it won't let me log on with either of those passwords either.

There used to be a fix for Sage Instant v8, but I have found no
similar fix for v11 and would like to avoid Sage Cover for answering
one simple question!

Thanks

Brian
It is simple, delete queue.dta
 
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Fixed

search for the file in your company directory called queue.dta and delete it. restart the program
 
Joined
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This worked for us..

Hi. We just got round the same problem by logging into a different Sage package (Job Costings in our case) and then logging out of that.

We could then log into the 1st Sage package (Sage 50 accounts) again.

Hope this helps you. I was hoping for a better solution for the next time this happens though, so if anyone has a better idea, please let me know.

Regards
Al - larringtontrailers.com
 
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sage 50 username is in use

Using Windows explorer:

- go to folder: Documents & Settings/All Users/Application Data/Sage/Accounts/2011/Company.000/Accdata

- find the file queue.dta and change the name to queue.dt_

- start Sage.

Ignore smart arses who suggest you format drive C: [hehe] and ignore Sage who just want yer money for support that they should offer anyway for free for their shoddy product.

Knut Kase
 

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