Should I have got the money?


R

Richard

Although I have Halifax current and credit card accounts, all my credits
and liabilities are now with Santander, in my Santander current and
credit card accounts.

I was wanting to take £300 cash out of my Santander credit card account.
This would *not* take things over my credit limit.

I've managed to mislay my pin, so I cannot take the £300 from the
automatic teller, instead, I have to get the money over the counter.

I don't have a passport or a driving licence. I had a phone bill and
some other document with me. I also had a Halifax debit card and was
told to come back with statement associated with that card. This was for
authorisation purposes, because I have no passport or driving licence.

In the end, after the girl in the bank phoned someone up, (Mastercard
probabably), the providing of the Halifax Debit card and a statement was
not sufficient. The statement was for January, but I don't think that
would have been the problem.

The people in the bank know who I am, I'm not a stranger to the bank.

The Santander card is Mastercard one.

Should I have been able to obtain the £300 from my branch?

Is there anything that the bank could have told Mastercard that might
have made a difference? I went into my branch bank. I opened all my
accounts there - the bank know who I am.

I have a foreign surnamename - born and bred in UK.
 
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R

Richard

Although I have Halifax current and credit card accounts, all my credits
and liabilities are now with Santander, in my Santander current and
credit card accounts.

I was wanting to take £300 cash out of my Santander credit card account.
This would *not* take things over my credit limit.

I've managed to mislay my pin, so I cannot take the £300 from the
automatic teller, instead, I have to get the money over the counter.

I don't have a passport or a driving licence. I had a phone bill and
some other document with me. I also had a Halifax debit card and was
told to come back with statement associated with that card. This was for
authorisation purposes, because I have no passport or driving licence.

In the end, after the girl in the bank phoned someone up, (Mastercard
probabably), the providing of the Halifax Debit card and a statement was
not sufficient. The statement was for January, but I don't think that
would have been the problem.

The people in the bank know who I am, I'm not a stranger to the bank.

The Santander card is Mastercard one.

Should I have been able to obtain the £300 from my branch?

Is there anything that the bank could have told Mastercard that might
have made a difference? I went into my branch bank. I opened all my
accounts there - the bank know who I am.

I have a foreign surnamename - born and bred in UK.
One more thing, would it be easier if I was wanting to have the £300
transferred from my credit card account, into someone else's account?
That is transaction not involving cash.
 
R

Richard

Although I have Halifax current and credit card accounts, all my credits
and liabilities are now with Santander, in my Santander current and
credit card accounts.

I was wanting to take £300 cash out of my Santander credit card account.
This would *not* take things over my credit limit.

I've managed to mislay my pin, so I cannot take the £300 from the
automatic teller, instead, I have to get the money over the counter.

I don't have a passport or a driving licence. I had a phone bill and
some other document with me. I also had a Halifax debit card and was
told to come back with statement associated with that card. This was for
authorisation purposes, because I have no passport or driving licence.

In the end, after the girl in the bank phoned someone up, (Mastercard
probabably), the providing of the Halifax Debit card and a statement was
not sufficient. The statement was for January, but I don't think that
would have been the problem.

The people in the bank know who I am, I'm not a stranger to the bank.

The Santander card is Mastercard one.

Should I have been able to obtain the £300 from my branch?

Is there anything that the bank could have told Mastercard that might
have made a difference? I went into my branch bank. I opened all my
accounts there - the bank know who I am.

I have a foreign surnamename - born and bred in UK.
I seem to have solved the problem.

The postcode for my Santander credit card account has the last two
letters wrong. Different from my correct address, associated with the
Halifax debit card.

I should have got my money today, if not for this. I'm pretty sure.

I'll find out tommorrow.
 
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R

Richard

I seem to have solved the problem.

The postcode for my Santander credit card account has the last two
letters wrong. Different from my correct address, associated with the
Halifax debit card.

I should have got my money today, if not for this. I'm pretty sure.

I'll find out tommorrow.
No money. :c(

So, as I understand it, to get money from a credit card *over the
counter* the following are required:

Passport or driving licence.

And even then, I'm not certain.

Birth certificate., utility, bills, bank statements - all no good.
 

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