Stalled "Update in Progress"


R

Rob Schneider

Strangely, using Money 2006, in the last few days Money won't do an
update. It stalls with each account showing "Update in Progress". Far
as I can tell it's not progressing anything and the message doesn't
disappear. How to get it to "go"?
 
R

Rob Schneider

Rob said:
Strangely, using Money 2006, in the last few days Money won't do an
update. It stalls with each account showing "Update in Progress". Far
as I can tell it's not progressing anything and the message doesn't
disappear. How to get it to "go"?
In addition to "strangly", interestingly, when my machine (laptop) is
connected to the home network to internet via broadband internet
provided by a cable company, the "update in progress" function stalls
and far as I can tell does not work.

When the very same laptop is connected to internet via a G3 Vodafone
card (basically a modem which uses wireless telphony), the "update in
progess" is cleared, and the update works fine.

Why?

Have the XP firewall running with the Vodaphone card, but not with the
cable connection (since there is the router firewall behind the cable).
 
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R

Rob Schneider

Rob said:
In addition to "strangly", interestingly, when my machine (laptop) is
connected to the home network to internet via broadband internet
provided by a cable company, the "update in progress" function stalls
and far as I can tell does not work.

When the very same laptop is connected to internet via a G3 Vodafone
card (basically a modem which uses wireless telphony), the "update in
progess" is cleared, and the update works fine.

Why?

Have the XP firewall running with the Vodaphone card, but not with the
cable connection (since there is the router firewall behind the cable).
I'm hoping someone on this forum might be able to think of what Money
does which depends on something with the internet connection. Stalls
with broadband, but works with G3 wireless "dialup". I've noticed no
other apps doing anything funny.

Thanks!
 
C

Cal Learner-- MVP

I'm hoping someone on this forum might be able to think of what Money
does which depends on something with the internet connection. Stalls
with broadband, but works with G3 wireless "dialup". I've noticed no
other apps doing anything funny.
While this sounds like an interesting problem, it seems like a
networking problem.

Does this problem happen when you are getting quotes online? Can you
get quotes?

I did not know you could have the XP firewall running with one
connection but not the other. Could you have some other software
firewall running when using the home network?

Is this a fancy router with a real rules-based firewall, or is it a
home gateway with NAT routing? Could you have it set up to block a
site? If it is a home gateway, consider setting it to factory
defaults.
 
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R

Rob Schneider

Cal said:
While this sounds like an interesting problem, it seems like a
networking problem.

Does this problem happen when you are getting quotes online? Can you
get quotes?

I did not know you could have the XP firewall running with one
connection but not the other. Could you have some other software
firewall running when using the home network?

Is this a fancy router with a real rules-based firewall, or is it a
home gateway with NAT routing? Could you have it set up to block a
site? If it is a home gateway, consider setting it to factory
defaults.
Thanks Cal. Yes, indeed it is probably a networking problem of some
sort, but Money has a role in communicating with whatever it
communicates with using the networking. It's doing something
special/different.

I have made progress. I just noticed for the first time (after years of
using Money), the little "!" in a red triangle. Behind that I found the
call summary messages.

The error is "An Internet communication error occurred. Please try your
call again later (OFXIE12029)".

I Googled that error and found
http://www.mcse.ms/archive174-2005-6-1677642.html where they blamed temp
files in the browser, and down servers. I can't control later so I
acted on the former.

I launched IE. I hardly ever use IE. I normally use Firefox. IE didn't
connect to the Internet, whereas Firefox was working fine, proving that
the network was working.I deleted all temporary Internet files, and
tried again. IE now works. Money now works!

I know with all the problems in Money, they don't need one more bug to
fix, but if the error message could have said "I'm sorry, but Money
needs Internet Explorer to be working. It doesn't seem to be working.
Please fix IE's access to the Internet. Help on doing this is here (and
provide a link to Help File)." or something like that.

So, the thing Money was doing "special" in this case, is relying in
Internet Explorer for Internet access.

Again, Thanks!
 

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