Store Operations POS program shut down


C

carolinelttl

The program completely shut down and will not open. I can't get in touch
with anyone over the phone. What is wrong with it and how can I get it fixed?
 
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G

Gaz

What do you mean shut down and will not open?

Was there an error message?
What happens when you try to open it?
Do you just click the icon and nothing happens?
Have you tried looking in task manager to see if it is still running in the
background?
Have you tried restarting the pc?
 
C

Craig

Bring up task manager and see if it's listed. If it is close it and you
should then be able to restart.
Craig
 
C

carolinelttl

Yesterday when it was running the screen went grey with lines in it and then
it shut down. We have tried restarting the pc. When we open the POS program
it brings up the log in. I log in and then the icon shows up at the bottom
tool bar but the POS screen will not come up. There are no error messages at
all. I have checked the task manager and it is not showing it running.
 
G

Gaz

Do you just have POS or Store Ops as well?
Which version are you running?

This sounds like either program corruption or maybe something wrong with the
database. If you have another till you could try copying the program from it.
 
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H

humbleman

if the POS shows up at the bottom of the toolbar, I know it sounds silly,
just right clickit and select restore. it does not restore when you double
click it. It worked for me.
humbleman
 
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