store ops shuts down in the middle of a sale


C

chucky8822

I have store ops in a small market. The program shuts down in the middle of a
transaction when I manually enter an item look up code
 
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M

Mihir Shah

What version of Store Ops are you running ?
Update RMS to Sevice pack 3.

Mihir
Diviasoft, Inc
(e-mail address removed)
 
C

chucky8822

I am running 1.2 with an epson tm88III, serial cash drawer, and keyboard
wedge scanner. I read the hotfix's in sp3 and didi not see this problem
addressed.
 
J

Jason Hunt

It's a good idea apply SP3 anyways.

We need more details about your problem ..

When does RMS crash? Are you typing an ILC in to the transaction window, or
in to a find window? Does it crash while you're typing the code or when you
press enter?

What happens when it crashes? Does it just close without warning? Is there
an error message?

Is there anything in your Windows Event Log?
 
C

chucky8822

The crash usually occurs when an ILC code (a 4 digit code for a weighed item
of produce) is typed in the trans. window. The crash occurs when you hit
enter.
The box says "Run error 2147352567 method object failed 8002009"
I haven't looked at the windows event log yet, I will do that today.
Microsoft told me it was the scale, so I disconnected the scale and removed
the scale software.
 
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J

Jason Hunt

I guess removing the scale didn't fix anything?

Does this error happen every time you use a weighted item, or only
sometimes? Does it happen for one specific weighted ILCs (or maybe a group
of them) or all weighted ILCs? You might have to look as see if there is
anything in common between the weighted ILCs that cause the crash.

Unforunately I havn't had to use weighted items before, so I'm not familiar
with how they interact with scales.
 
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