supplier not issuing invoice


E

Elizabeth Smith

Hello,
This is a continuation of a saga discussed on ukba on 21st Jan
http://tinyurl.co.uk/c0ay (RR might remember):

In Jan, we moved our websites to a different hosting company. The
hosting company we were with ("The UK's Best Business ISP" 2004 - yeah
right) initially prevented us from transferring our domains because of
outstanding invoices for services we never took out. Anyway, a concise
letter resolved this problem and the unjustified amounts were credited.

We then transferred our domains out using their web interface which was
paid online via CC. Actually, this isn't really done online; someone
does it all manually behind the scenes!

Of course, the transfers didn't go through without problems as far as
the accounting side goes:

a) We didn't receive any invoices for those transactions.
b) One transfer was debited twice to the CC.
c) In January I was forced to pay annual hosting fees for one of the
domains or they would have prevented all transfers. This service was
mis-dated - we had initiated the domain transfer before the end of the
hosting period and I can prove this. (They're in the habit of mis-dating
service periods, see link above, our annual reseller service package has
been moved forward by 4 months!)


As you might imagine, the amounts are only small although this kind of
cowboyish behaviour annoys me all the same. I wrote to the MD enclosing
all my "evidence" and asking for invoices and refund - no reply.

I suppose, from an accounting point of view I have only one problem: the
lack of invoices on which I have claimed VAT. (I'll be damned if I pay
the VAT because they can't be ***ed to issue invoices. Probably even
HMCE wouldn't care about £100 worth of missing invoices.)

Any ideas other than taking this to Trading Standards?

ES
 
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T

Troy Steadman

Elizabeth Smith said:
I suppose, from an accounting point of view I have only one problem: the
lack of invoices on which I have claimed VAT. (I'll be damned if I pay
the VAT because they can't be ***ed to issue invoices. Probably even
HMCE wouldn't care about £100 worth of missing invoices.)
Welcome to the real world and no they probably wouldn't.




--
 
D

DoobieDo

invalid@invalid.invalid said:
Hello,
This is a continuation of a saga discussed on ukba on 21st Jan
http://tinyurl.co.uk/c0ay (RR might remember):

In Jan, we moved our websites to a different hosting company.
Of course, the transfers didn't go through without problems

pay peanuts get monkeys... learn, get a life, move on...

why should we care about your cheapskate problems?

Answers on the back of a postage stamp please.
 
P

Peter Saxton

pay peanuts get monkeys... learn, get a life, move on...

why should we care about your cheapskate problems?

Answers on the back of a postage stamp please.
It's not EC's fault. After 20 years of incompetent education the world
is full of monkeys!

Have you tried to get ANYTHING done nowadays? I've just got off the
phone for a pizza delivery order that took 15 minutes because they
have "trainees". I give them my number and they get the wrong address,
They did it twice. They had repeated the number back to me also. I ask
how they could make deliveries previously if they had the wrong
address (ignoring it could have been changed since the last delivery!)
Someone else comes on the phone and I give them my number and they get
the right address. Does anyone teach them how to use their tools? I'm
sure this "trainee" would had access to the phone number for the wrong
address but they didn't think to look. Any question I asked to try to
resolve the problem resulted in a stunned silence. No analytical
thought at school nowadays in case someone gets too stressed.
 
P

Peter Saxton

Hello,
This is a continuation of a saga discussed on ukba on 21st Jan
http://tinyurl.co.uk/c0ay (RR might remember):

In Jan, we moved our websites to a different hosting company. The
hosting company we were with ("The UK's Best Business ISP" 2004 - yeah
right) initially prevented us from transferring our domains because of
outstanding invoices for services we never took out. Anyway, a concise
letter resolved this problem and the unjustified amounts were credited.

We then transferred our domains out using their web interface which was
paid online via CC. Actually, this isn't really done online; someone
does it all manually behind the scenes!

Of course, the transfers didn't go through without problems as far as
the accounting side goes:

a) We didn't receive any invoices for those transactions.
b) One transfer was debited twice to the CC.
c) In January I was forced to pay annual hosting fees for one of the
domains or they would have prevented all transfers. This service was
mis-dated - we had initiated the domain transfer before the end of the
hosting period and I can prove this. (They're in the habit of mis-dating
service periods, see link above, our annual reseller service package has
been moved forward by 4 months!)


As you might imagine, the amounts are only small although this kind of
cowboyish behaviour annoys me all the same. I wrote to the MD enclosing
all my "evidence" and asking for invoices and refund - no reply.

I suppose, from an accounting point of view I have only one problem: the
lack of invoices on which I have claimed VAT. (I'll be damned if I pay
the VAT because they can't be ***ed to issue invoices. Probably even
HMCE wouldn't care about £100 worth of missing invoices.)

Any ideas other than taking this to Trading Standards?

ES
Tell the HMC&R. If they are not interested because of materiality tell
them you're going to claim the input VAT anyway and you want the name
of the person who won't chase your supplier.
 
E

Elizabeth Smith

Peter said:
It's not ES's fault. After 20 years of incompetent education the world
is full of monkeys!
Thanks.
These idiots annoy me - regardless of the amount.
Have you tried to get ANYTHING done nowadays? I've just got off the
phone for a pizza delivery order that took 15 minutes because they
have "trainees". I give them my number and they get the wrong address,
They did it twice. They had repeated the number back to me also. I ask
how they could make deliveries previously if they had the wrong
address (ignoring it could have been changed since the last delivery!)
Someone else comes on the phone and I give them my number and they get
the right address. Does anyone teach them how to use their tools? I'm
sure this "trainee" would had access to the phone number for the wrong
address but they didn't think to look. Any question I asked to try to
resolve the problem resulted in a stunned silence. No analytical
thought at school nowadays in case someone gets too stressed.
I like your stories! - sadly, they are pretty normal.

I used to run a restaurant. The waitresses were university students, one
of them is a teacher now. I was absolutely stunned that they didn't
understand fractions and percentages. They couldn't deduct 20% by hand.
They couldn't weigh the ingredients for two thirds of a recipe. The
absolute topper was when I asked for 1.2kg of flour to be weighed into a
bowl: but the scales displayed the weights in grams and thankfully I
realized that she didn't know how many grams there are in a kilo or the
bread would've been duffed.

ES
 
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E

Elizabeth Smith

Peter said:
Tell the HMC&R. If they are not interested because of materiality tell
them you're going to claim the input VAT anyway and you want the name
of the person who won't chase your supplier.
I like that!
 
P

Peter Saxton

Thanks.
These idiots annoy me - regardless of the amount.


I like your stories! - sadly, they are pretty normal.

I used to run a restaurant. The waitresses were university students, one
of them is a teacher now. I was absolutely stunned that they didn't
understand fractions and percentages. They couldn't deduct 20% by hand.
They couldn't weigh the ingredients for two thirds of a recipe. The
absolute topper was when I asked for 1.2kg of flour to be weighed into a
bowl: but the scales displayed the weights in grams and thankfully I
realized that she didn't know how many grams there are in a kilo or the
bread would've been duffed.

ES
What is the purpose of schools nowadays? Is it just to give money to
teachers or to keep children off the streets?

I would have thought it would be a good idea if children could be
educated to prepare them for further education or work but nobody with
any connection with schools seems to have thought of that!

I get a lot of letters from young people looking for work and on the
face of it it would appear that they are ready to walk into chief
executive jobs at major businesses! (come to think of it maybe they do
and that's why companies like Egg seem unable to do the simplest
things properly). Teachers tell them to lie on cv's because they know
nobody would give these people jobs given their education.

Egg wanted me to have a new credit card and I just had to phone them
to get it so I agreed. I got an email dated 16 May and it said "Your
new Egg Card has now been sent, so you should have it within seven to
ten days."

I called up yesterday and said I hadn't got it. They said "seven to
ten days" referred to working days! I asked why it didn't say that.
They said "sorry". I said I'm not asking for an apology I'm wanting to
know why nobody in Egg who has any contact with the production of the
emails realises there is a difference between "days" and "working
days"? I then asked how the card was sent? They said by post. I asked
why would it take ten days to arrive by post. They said that's how
long it takes. I said I wasn't asking how long it takes I was asking
WHY it took ten days. I can send objects by post and they can get
their next day or two days or three days but why SEVEN TO TEN WORKING
days. They finally admitted that when they said "has now been sent"
they didn't mean that. They mean they will prepare to send it.

I said that two things wrong in the first sentence isn't very
impressive. There's no need to worry though because they are "sorry".
 
R

Ronald Raygun

Elizabeth said:
I like that!
So do I. With luck the suppliers will get a VAT inspection.

Another possible course of action might be, once you're sure the domain
name is released and secure in the hands of your new ISP, to dispute the
payment with the card company thus forcing a charge-back. After all,
without an invoice, there are no grounds for having charged you. This
will force them either to issue an invoice which will pre-agree to pay,
or else to lose their money (I'm not sure with what justification they
want to charge a release fee anyway, but that's just an aside). Either
of those alternatives will keep your accounts in the whiter than white
order to which they are accustomed.
 
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E

Elizabeth Smith

Ronald said:
Elizabeth Smith wrote:



So do I. With luck the suppliers will get a VAT inspection.
:)

Another possible course of action might be, once you're sure the domain
name is released and secure in the hands of your new ISP, to dispute the
Domains were released in Feb, this whole thing is just dragging on
because they simply don't reply.
payment with the card company thus forcing a charge-back. After all,
I would imagine this is too late now? The payments were back in Jan/Feb.

<rant>
The absolute topper is that we are getting reminders from their accounts
department to pay the reseller package invoice, which was issued despite
our email note of cancellation to the accounts department and the letter
to the MD; issued for annual service period starting in April although
the package was originally started in August!
Compared to their accounts, ES Ltd's are really whiter than white.
</rant>

To quote Peter: "Life is a constant struggle against idiots"

ES
 

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