Total Visits - How does it work?


B

Bill P.

I am trying to understand the value that is presented in the Total Visits
field. What I am seeing:
1) a Customer has 5 orders
2) this Customer has 7 total visits
3) the field does not increment on a cancelled transaction
4) the field does increment on a quote
5) the field does increment on a "payment on account"
6) the field does increment on a work order.

Is there anything I am missing - the numbers do not seem to completely tie
out (but it isn't the easiest thing to verify...!)

Thanks!
 
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J

Jeff @ Check Point Software

Bill,

It also depends on what version you are running. There was a hotfix in 1.2 and 1.3 that fixed a couple of issues with the Last Visit field.

--

Jeff
Check Point Software

=====================================================

You must be using Outlook Express/Windows Mail or some other type of newsgroup reader to
see and download the file attachment(s). If you are not using a reader, follow
the link below to setup Outlook Express. Click on "Open with newsreader"
under the MS Retail Management System on the right.

http://tinyurl.com/75bgz
=====================================================

I am trying to understand the value that is presented in the Total Visits
field. What I am seeing:
1) a Customer has 5 orders
2) this Customer has 7 total visits
3) the field does not increment on a cancelled transaction
4) the field does increment on a quote
5) the field does increment on a "payment on account"
6) the field does increment on a work order.

Is there anything I am missing - the numbers do not seem to completely tie
out (but it isn't the easiest thing to verify...!)

Thanks!
 

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