Total Visits - How does it work?

[Bill P.]

I am trying to understand the value that is presented in the Total Visits
field. What I am seeing:
1) a Customer has 5 orders
2) this Customer has 7 total visits
3) the field does not increment on a cancelled transaction
4) the field does increment on a quote
5) the field does increment on a "payment on account"
6) the field does increment on a work order.

Is there anything I am missing - the numbers do not seem to completely tie
out (but it isn't the easiest thing to verify...!)

Thanks!

 

[Jeff @ Check Point Software]

Bill,

It also depends on what version you are running. There was a hotfix in 1.2 and 1.3 that fixed a couple of issues with the Last Visit field.

--

Jeff
Check Point Software

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I am trying to understand the value that is presented in the Total Visits
field. What I am seeing:
1) a Customer has 5 orders
2) this Customer has 7 total visits
3) the field does not increment on a cancelled transaction
4) the field does increment on a quote
5) the field does increment on a "payment on account"
6) the field does increment on a work order.

Is there anything I am missing - the numbers do not seem to completely tie
out (but it isn't the easiest thing to verify...!)

Thanks!