Trouble downloading from E*Trade


M

mdmarshall

It's been quite a pain lately, every time I download transactions from
E*Trade, I get a notice that my holdings don't match what Quicken 2004
says they should be.

Then I get a stupid "placeholder entry" that screws up a bunch of my
reports and charts until I enter the cost for the placeholder.

Looking right now, I've got three of these placeholders, two in my IRA
that have been fixed, one outside my IRA that hasn't.

I'm really getting sick of this crap. Does anyone know if the problem
is in Q'04, or in E*Trade? Is there anything I can do to prevent this?
Thanks, all!

Mike
O-
 
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J

John Pollard

It's been quite a pain lately, every time I download
transactions from E*Trade, I get a notice that my holdings
don't match what Quicken 2004 says they should be.

Then I get a stupid "placeholder entry" that screws up a bunch
of my reports and charts until I enter the cost for the
placeholder.

Looking right now, I've got three of these placeholders, two
in
my IRA that have been fixed, one outside my IRA that hasn't.

I'm really getting sick of this crap. Does anyone know if the
problem is in Q'04, or in E*Trade? Is there anything I can do
to prevent this? Thanks, all!
I can't tell you for certain whether there is a problem with
Q2004 in this area or not (though I don't think so); I can tell
you that I think it is more likely that there is a combination
of poor user technique and E*Trade inadequacy.

First of all, how do you "get a stupid 'placeholder entry"? Do
you tell Quicken to enter an adjustment when you get notified of
a discrepancy between Quicken and E*Trade to get Quicken and
E*Trade in agreement? If so, I think that is the first thing to
look at; generally speaking, I believe you should not be
accepting adjustment entries (you can say no when Quicken asks),
if you care about the details of your Quicken investment
account, I think you should be insuring - independently of
Quicken's holdings comparison process - that the transactions in
the account are accurate and up-to-date. The Quicken
notification may be a place to start, but it should lead you to
entering the correct data in the account, not accepting
adjustments from Quicken.

It is E*Trade that is supplying (or not supplying) the holdings
information that Quicken is comparing to. If E*Trade does not
provide correct holdings information in the download, it will
cause Quicken to think there may be a problem; and it is not
uncommon for fi supplied holdings information to be incorrect.
If you already know that your Quicken data is correct; you
should ignore the notice of a difference. If you don't know
whether your Quicken data is correct, and are willing to accept
some artificial adjustment entry from Quicken, either you don't
care and should have no complaint, or you have not thought out
your question very well.

You should be able to go to the Online Center anytime, select
the Financial Institution in the drop down list, click the
Holdings tab, then click Compare To Portfolio and see what
differences, if any, Quicken believes you have with the fi. But
if you find an apparent difference, I believe that you should
determine for yourself if Quicken or the fi is correct, and make
manual additions/modifications/deletions where necessary. You
may need to create Quicken reports and verify them against fi
statements or web-site data to pin down discrepancies.

And if the fi is downloading incorrect holdings information, I
think you should call them, or email them, and report the
problem.
 
M

mdmarshall

John said:
I can't tell you for certain whether there is a problem with
Q2004 in this area or not (though I don't think so); I can tell
you that I think it is more likely that there is a combination
of poor user technique and E*Trade inadequacy.

First of all, how do you "get a stupid 'placeholder entry"? Do
you tell Quicken to enter an adjustment when you get notified of
a discrepancy between Quicken and E*Trade to get Quicken and
E*Trade in agreement? If so, I think that is the first thing to
look at; generally speaking, I believe you should not be
accepting adjustment entries (you can say no when Quicken asks),
if you care about the details of your Quicken investment
account, I think you should be insuring - independently of
Quicken's holdings comparison process - that the transactions in
the account are accurate and up-to-date. The Quicken
notification may be a place to start, but it should lead you to
entering the correct data in the account, not accepting
adjustments from Quicken.

It is E*Trade that is supplying (or not supplying) the holdings
information that Quicken is comparing to. If E*Trade does not
provide correct holdings information in the download, it will
cause Quicken to think there may be a problem; and it is not
uncommon for fi supplied holdings information to be incorrect.
If you already know that your Quicken data is correct; you
should ignore the notice of a difference. If you don't know
whether your Quicken data is correct, and are willing to accept
some artificial adjustment entry from Quicken, either you don't
care and should have no complaint, or you have not thought out
your question very well.

You should be able to go to the Online Center anytime, select
the Financial Institution in the drop down list, click the
Holdings tab, then click Compare To Portfolio and see what
differences, if any, Quicken believes you have with the fi. But
if you find an apparent difference, I believe that you should
determine for yourself if Quicken or the fi is correct, and make
manual additions/modifications/deletions where necessary. You
may need to create Quicken reports and verify them against fi
statements or web-site data to pin down discrepancies.

And if the fi is downloading incorrect holdings information, I
think you should call them, or email them, and report the
problem.
Yeah, I guess I'll pay more attention the next time it happens. I
don't trade much, so usually only see it once a month or so. But if
there's ANY transaction at all, then I see the notice immediately after
d/l'ing that something isn't right, and it wants to make a placeholder.
Didn't know I could refuse.....

Thanks, man!

Mike
O-
 
P

PareReposte

It's been quite a pain lately, every time I download transactions from
E*Trade, I get a notice that my holdings don't match what Quicken 2004
says they should be.

Then I get a stupid "placeholder entry" that screws up a bunch of my
reports and charts until I enter the cost for the placeholder.

Looking right now, I've got three of these placeholders, two in my IRA
that have been fixed, one outside my IRA that hasn't.

I'm really getting sick of this crap. Does anyone know if the problem
is in Q'04, or in E*Trade? Is there anything I can do to prevent this?
Thanks, all!

Mike
O-
My wife's company 401k account added Quicken download functionality for
the first time. I chose to download the transactions from the site. I
have been entering them manually for years. I too got at least 10 of
these Placeholder entries with exactly the same problem that I need to
enter the cost. I've been pretty diligent about entering the
transactions for over 7 years and now it all seems screwed up. It
messes up the Portfolio view as well since Gains and Losses are not
calculated. I'm using Q04 Premier R5.
 
C

Clark

I had to go in and correct mine, one at a time. It may take altering
several prior entries to make the placeholder go away.

Clark
 
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M

mdmarshall

Yeah, that happened to me the latest time.

Actually, IIRC, I had one time where I deleted several old placeholders
to get rid of the newest placeholder!

Mike
O-
 
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