Trying to get MY OWN QB2000 registered!


M

Mikel Beck

I bought QuickBooks 2000 from Staples back in May of 2000. I
registered it online, and I've been using it happily for the last few
years. Then I decided my PC had gotten too cluttered, so I wiped it
and re-installed the OS. I also re-installed QuickBooks. When I tried
to register it, it told me that my information did not match what was
on file, so I would have to call customer service.

So I did. They asked for my phone number, serial number, zip code.
They told me that the serial number was registered to somebody else,
and they could not give me a registration key unless I could prove I
purchased the software. I wasn't able to find the original receipt
(from 4 years ago), so I said "screw it" and went out and bought a
copy of Simply Accounting for $39.99, plus a $10 rebate. Pretty cool
program, actually. A lot easier to use and faster than QuickBooks. So
I was happy for a while.

Then Intuit started calling me, telling me that I had to a) prove I
owned the software or b) upgrade to a supported version. The 2000
version I owned wasn't supported anymore. They offered me a discount,
bringing the price of an upgrade 2004 version down to around $60. I
told them I was using a $30 piece of software and was happy with it.
They said it didn't matter, now it was a copyright issue - as far as
they were concerned I stole the software and had been using it
illegally. I said I registered it back in 2000, why don't they look to
see when this serial number was registered and who it was registered
to. They did, and said that it wasn't me - they wouldn't tell me who
it was, though. I asked if they had contacted this other person to see
if they could prove they bought it or not. They said no, since they
were the current registration holder they were legal - didn't matter
if they could prove it or not. So I got annoyed, told them I'd look
for the the receipt (which I never thought I'd find) and would get
back to them.

Then they called again, said the same thing. Now they said this would
be the last time they would offer the special pricing, next call would
be from somebody in the legal department telling me I had to pay full
price to stay legal. I told them to stuff it and hung up on them.

When I got home my wife told me we were running low on oil. So I dug
out my "Home" folder from the file cabinet to find old receipts to
call around and get the best oil price. Stuck in the middle of the
folder was a receipt from Staples from May 2000, showing I bought
Quickbooks 2000. Woohoo!

So I called them back up, said I had the receipt. They asked me to fax
a copy to them, and all would be good. So I did. They said somebody
would get back to me the next day with the registration number. They
didn't. Nor did they call back the next day, or the day after that.
That was last week.

Today I decide to call to find out what happened. The guy look through
the notes on my account, says they never got the fax. So I fax it
again. The guy calls my home number (not my business number) and tells
my wife that he's been authorized to offer me a 10% discount on an
upgrade. So I call him back again, ask a) why he's calling on that
number, since every time I call them I ask them to change my record to
have my business number as my contact number and b) why he's offering
me another upgrade when I don't want it. He said that a) he updated
the account, but the computer didn't "take it" and b) he can't give me
a registration code. I asked why, since I recently proved I'm the
legal owner of the software. He told me that they can't do a "owner
change" on the 2000 version of the software, so I had to upgrade. Wait
a second, I said, you can't change the owner on an old version, so I
have to pay you again for software I already own? Pretty much that's
what it is, he said. Stuff it, I told him. I'm using a $30 piece of
software that does everything I need. Well, he says, you're still
using an illegal version of software, if you paid $30 for it off the
Internet. Puzzled, I thought about this for a second - then I realized
that he thought I was using Quickbooks. Nah, dippity-dork, I'm using
somebody else's software, not Intuit. He was shocked, it seemed, that
somebody would use something besides Quickbooks.

So... Then I told him that all I wanted out of life was for them to
stop hassling me about this, since I proved I owned it. Could they do
that? He said he'd close the case, and that "should" take care of it.
I asked if they were going to contact the guy who's using my serial
number to find out if he's legal or not - Nope, he has the current
registration, so as far as they're concerned, he's legal. Bite me, I
told him. He told me to have a pleasant day.

I'm happy with Simply Accounting for now. Glad to be done with these
nitwits.

Sorry, just had to vent.
 
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J

joe

idiots

Mikel Beck said:
I bought QuickBooks 2000 from Staples back in May of 2000. I
registered it online, and I've been using it happily for the last few
years. Then I decided my PC had gotten too cluttered, so I wiped it
and re-installed the OS. I also re-installed QuickBooks. When I tried
to register it, it told me that my information did not match what was
on file, so I would have to call customer service.

So I did. They asked for my phone number, serial number, zip code.
They told me that the serial number was registered to somebody else,
and they could not give me a registration key unless I could prove I
purchased the software. I wasn't able to find the original receipt
(from 4 years ago), so I said "screw it" and went out and bought a
copy of Simply Accounting for $39.99, plus a $10 rebate. Pretty cool
program, actually. A lot easier to use and faster than QuickBooks. So
I was happy for a while.

Then Intuit started calling me, telling me that I had to a) prove I
owned the software or b) upgrade to a supported version. The 2000
version I owned wasn't supported anymore. They offered me a discount,
bringing the price of an upgrade 2004 version down to around $60. I
told them I was using a $30 piece of software and was happy with it.
They said it didn't matter, now it was a copyright issue - as far as
they were concerned I stole the software and had been using it
illegally. I said I registered it back in 2000, why don't they look to
see when this serial number was registered and who it was registered
to. They did, and said that it wasn't me - they wouldn't tell me who
it was, though. I asked if they had contacted this other person to see
if they could prove they bought it or not. They said no, since they
were the current registration holder they were legal - didn't matter
if they could prove it or not. So I got annoyed, told them I'd look
for the the receipt (which I never thought I'd find) and would get
back to them.

Then they called again, said the same thing. Now they said this would
be the last time they would offer the special pricing, next call would
be from somebody in the legal department telling me I had to pay full
price to stay legal. I told them to stuff it and hung up on them.

When I got home my wife told me we were running low on oil. So I dug
out my "Home" folder from the file cabinet to find old receipts to
call around and get the best oil price. Stuck in the middle of the
folder was a receipt from Staples from May 2000, showing I bought
Quickbooks 2000. Woohoo!

So I called them back up, said I had the receipt. They asked me to fax
a copy to them, and all would be good. So I did. They said somebody
would get back to me the next day with the registration number. They
didn't. Nor did they call back the next day, or the day after that.
That was last week.

Today I decide to call to find out what happened. The guy look through
the notes on my account, says they never got the fax. So I fax it
again. The guy calls my home number (not my business number) and tells
my wife that he's been authorized to offer me a 10% discount on an
upgrade. So I call him back again, ask a) why he's calling on that
number, since every time I call them I ask them to change my record to
have my business number as my contact number and b) why he's offering
me another upgrade when I don't want it. He said that a) he updated
the account, but the computer didn't "take it" and b) he can't give me
a registration code. I asked why, since I recently proved I'm the
legal owner of the software. He told me that they can't do a "owner
change" on the 2000 version of the software, so I had to upgrade. Wait
a second, I said, you can't change the owner on an old version, so I
have to pay you again for software I already own? Pretty much that's
what it is, he said. Stuff it, I told him. I'm using a $30 piece of
software that does everything I need. Well, he says, you're still
using an illegal version of software, if you paid $30 for it off the
Internet. Puzzled, I thought about this for a second - then I realized
that he thought I was using Quickbooks. Nah, dippity-dork, I'm using
somebody else's software, not Intuit. He was shocked, it seemed, that
somebody would use something besides Quickbooks.

So... Then I told him that all I wanted out of life was for them to
stop hassling me about this, since I proved I owned it. Could they do
that? He said he'd close the case, and that "should" take care of it.
I asked if they were going to contact the guy who's using my serial
number to find out if he's legal or not - Nope, he has the current
registration, so as far as they're concerned, he's legal. Bite me, I
told him. He told me to have a pleasant day.

I'm happy with Simply Accounting for now. Glad to be done with these
nitwits.

Sorry, just had to vent.
 
T

Tee

Mikel Beck said:
I bought QuickBooks 2000 from Staples back in May of 2000. I
registered it online, and I've been using it happily for the last few
years. Then I decided my PC had gotten too cluttered, so I wiped it
and re-installed the OS. I also re-installed QuickBooks. When I tried
to register it, it told me that my information did not match what was
on file, so I would have to call customer service.

So I did. They asked for my phone number, serial number, zip code.
They told me that the serial number was registered to somebody else,
and they could not give me a registration key unless I could prove I
purchased the software. I wasn't able to find the original receipt
(from 4 years ago), so I said "screw it" and went out and bought a
copy of Simply Accounting for $39.99, plus a $10 rebate. Pretty cool
program, actually. A lot easier to use and faster than QuickBooks. So
I was happy for a while.

Then Intuit started calling me, telling me that I had to a) prove I
owned the software or b) upgrade to a supported version. The 2000
version I owned wasn't supported anymore. They offered me a discount,
bringing the price of an upgrade 2004 version down to around $60. I
told them I was using a $30 piece of software and was happy with it.
They said it didn't matter, now it was a copyright issue - as far as
they were concerned I stole the software and had been using it
illegally. I said I registered it back in 2000, why don't they look to
see when this serial number was registered and who it was registered
to. They did, and said that it wasn't me - they wouldn't tell me who
it was, though. I asked if they had contacted this other person to see
if they could prove they bought it or not. They said no, since they
were the current registration holder they were legal - didn't matter
if they could prove it or not. So I got annoyed, told them I'd look
for the the receipt (which I never thought I'd find) and would get
back to them.

Then they called again, said the same thing. Now they said this would
be the last time they would offer the special pricing, next call would
be from somebody in the legal department telling me I had to pay full
price to stay legal. I told them to stuff it and hung up on them.

When I got home my wife told me we were running low on oil. So I dug
out my "Home" folder from the file cabinet to find old receipts to
call around and get the best oil price. Stuck in the middle of the
folder was a receipt from Staples from May 2000, showing I bought
Quickbooks 2000. Woohoo!

So I called them back up, said I had the receipt. They asked me to fax
a copy to them, and all would be good. So I did. They said somebody
would get back to me the next day with the registration number. They
didn't. Nor did they call back the next day, or the day after that.
That was last week.

Today I decide to call to find out what happened. The guy look through
the notes on my account, says they never got the fax. So I fax it
again. The guy calls my home number (not my business number) and tells
my wife that he's been authorized to offer me a 10% discount on an
upgrade. So I call him back again, ask a) why he's calling on that
number, since every time I call them I ask them to change my record to
have my business number as my contact number and b) why he's offering
me another upgrade when I don't want it. He said that a) he updated
the account, but the computer didn't "take it" and b) he can't give me
a registration code. I asked why, since I recently proved I'm the
legal owner of the software. He told me that they can't do a "owner
change" on the 2000 version of the software, so I had to upgrade. Wait
a second, I said, you can't change the owner on an old version, so I
have to pay you again for software I already own? Pretty much that's
what it is, he said. Stuff it, I told him. I'm using a $30 piece of
software that does everything I need. Well, he says, you're still
using an illegal version of software, if you paid $30 for it off the
Internet. Puzzled, I thought about this for a second - then I realized
that he thought I was using Quickbooks. Nah, dippity-dork, I'm using
somebody else's software, not Intuit. He was shocked, it seemed, that
somebody would use something besides Quickbooks.

So... Then I told him that all I wanted out of life was for them to
stop hassling me about this, since I proved I owned it. Could they do
that? He said he'd close the case, and that "should" take care of it.
I asked if they were going to contact the guy who's using my serial
number to find out if he's legal or not - Nope, he has the current
registration, so as far as they're concerned, he's legal. Bite me, I
told him. He told me to have a pleasant day.

I'm happy with Simply Accounting for now. Glad to be done with these
nitwits.

Sorry, just had to vent.
They're lying to you. There is no one else using your serial number. It
was a ploy on their part to get you to buy new software. If you were
suspected of having stolen software, do you really think they'd be begging
you to buy an UPGRADE of their product rather than pressing charges? Tell
me, how are you supposed to upgrade if you can't register the full version
product you have now? I'd bet you have a case for fraud and slander
although pursuing it would be a waste of time & money. However, if they
call again, tell them they'll be receiving a certified letter from your
attorney and hang up the phone. That'll stop the phone calls.
 
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A

Angela Thornton

I bought QuickBooks 2000 from Staples back in May of 2000. I
registered it online, and I've been using it happily for the last few
years. Then I decided my PC had gotten too cluttered, so I wiped it
and re-installed the OS. I also re-installed QuickBooks. When I tried
to register it, it told me that my information did not match what was
on file, so I would have to call customer service.
I'm happy with Simply Accounting for now. Glad to be done with these
nitwits.

Sorry, just had to vent.

I tried MYOB, but I ended up with Simply too. (I still use QB at the
place I work, but for my husband's business we use Simply.) I like
Simply, especially for the price.

Angela
 

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