TT 2002 Activation (remember from the past)


S

Stuart Barkley

Do people not remember the past? See below from the archives...

Turbo Tax activation in 2003 (for tax year 2002) caused a huge uproar
and after 5 months Intuit backed down and announced they would reverse
this policy. They even released generic activation keys which are
still asked for periodically on the community support pages.

However, I do note that Tom Allanson who wrote "We are absolutely
committed to listening and learning from our customers" didn't remain
at Intuit all that long after writing the email.

The Quicken user base needs to stand up to Intuit and tell them that
the Intuit ID is not acceptable without better documentation of it's
use and purpose. I was rather surprised it did not happen when this
started with Q2014 (it must be the dulling of people minds due to the
cloud).

Stuart Barkley (hater of Intuit ID)

[other rants pending, but I'll keep them in the existing thread]
 
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A

Andrew

Stuart said:
Do people not remember the past? See below from the archives...

Turbo Tax activation in 2003 (for tax year 2002) caused a huge uproar
and after 5 months Intuit backed down and announced they would reverse
this policy. They even released generic activation keys which are
still asked for periodically on the community support pages.

However, I do note that Tom Allanson who wrote "We are absolutely
committed to listening and learning from our customers" didn't remain
at Intuit all that long after writing the email.

The Quicken user base needs to stand up to Intuit and tell them that
the Intuit ID is not acceptable without better documentation of it's
use and purpose. I was rather surprised it did not happen when this
started with Q2014 (it must be the dulling of people minds due to the
cloud).

Stuart Barkley (hater of Intuit ID)

[other rants pending, but I'll keep them in the existing thread]

Miffed by the new Turbotax "registration" hassle? Return the
software within 60 days for a full refund of the purchase price to:

Intuit, Inc.
Returns Department
6060 Nancy Ridge Drive Suite 100
San Diego, CA 92121-3290

Maybe they'll get the message.

Oh, and be sure not to use it of course.
In February of this year a posted a complaint on Intuit's site about
activation and told them that I had returned TT and would use
TaxCut. I further told them, like many others, that I would not
support Intuit products that had any type of activation. The
following email response came today, May 15th. (Kinda reminds me of
the way they pay (or don't pay) their rebates.

Dear Valued Customer:

In response to your comments on the implementation of product
activation technology in tax year 2002 TurboTax(R) software, I
wanted to let you know that Intuit will discontinue product
activation in next year's TurboTax desktop products purchased at
retail or direct from Intuit.

We are absolutely committed to listening and learning from our
customers. We clearly need to better understand all of our
customers' tax preparation needs and how they use TurboTax.

While we remain committed to protecting our intellectual property,
going forward, we will only introduce digital rights management
technologies that maximize customer experience and preserve customer
satisfaction.

Again, thanks for your feedback.

Regards,

Tom Allanson, Sr. Vice President

TurboTax
Not sure what the fuss is about...it's been a long time since I
registered my Intuit ID, but I just checked my records and all I see is
that it is an ID tied to my email id. If you don't want to give them
your 'real' email ID, why not just create a junk Yahoo ID or gmail ID
and leave it at that? I don't see what personal information you'd be
giving up at that point.

What am I missing that concerns you?
 

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