Typical HMR&C


P

Peter Saxton

Last week I phoned the new employer helpline and gave the details of a
new payroll client.

Today, I got the reference details of a totally different company
(non-existent at that!). It turned out that the person I'd originally
spoken to had just made a wild guess at the name. I asked if they had
a link to the Companies House records seeing as they always ask for
company name, registered office, registered number and date of
incorporation for all corporate employers. They thought it could be a
good idea!

They said the reference numbers given could be used and I could use
the payslips even if they are in the wrong name. I said I'd like them
in the right name. They said they can't do that I'd have to call the
Accounts Office!!!!

I asked to speak to the supervisor. When she came on and before I
could say anything she said she'd get everything corrected.

It's my theory that most big organisations have a third of the staff
getting things wrong, another third correcting the first third's work
and another third doing things right. Actually, this was my theory
about 30 years ago - it must now be half of the staff getting things
wrong, nearly half of the staff trying to correct what the half does
wrong leaving management not giving a damn about the work!
 
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P

Peter Saxton

and what is your question ?
Why does there have to be a question?

If I asked a question I wouldn't be wanting an answer from you anyway.
 
J

Jon Griffey

Peter Saxton said:
Last week I phoned the new employer helpline and gave the details of a
new payroll client.

Today, I got the reference details of a totally different company
(non-existent at that!). It turned out that the person I'd originally
spoken to had just made a wild guess at the name. I asked if they had
a link to the Companies House records seeing as they always ask for
company name, registered office, registered number and date of
incorporation for all corporate employers. They thought it could be a
good idea!
It really is time for the Revenue to provide a facility where you can
register a client as an employer online.
--
Jon Griffey FCCA CTA
Hackett Griffey
Chartered Certified Accountants & Registered Auditors
2 Mill Road, Haverhill, Suffolk, CB9 8BD

Tel (01440) 762024

www.hackettgriffey.com

See website for disclaimers
 
M

Mike Lewis

Peter Saxton said:
Last week I phoned the new employer helpline and gave the details of a
new payroll client.

Today, I got the reference details of a totally different company
<snip>

I have this recollection of doing the same once and being told they
couildn't do it as the computer was down.

And on another occasion being told they took all the details down with pen
and paper and input them later.

?
 
P

Peter Saxton

<snip>

I have this recollection of doing the same once and being told they
couildn't do it as the computer was down.

And on another occasion being told they took all the details down with pen
and paper and input them later.
Once when they got it right at the centralised office but they
couldn't find the company at the local office I was told that they
faxed the information to the local office and the information had to
be input again.
 
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P

Peter Saxton

It really is time for the Revenue to provide a facility where you can
register a client as an employer online.
AS long as it's not like the VAT registration online. You can/or could
enter everything and then if one entry is not acceptable you have to
start again. There seems to be limited validation done prior to
submission and no saving of data until it's all correct!
 

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