Unable to Open


M

Mike Carr

I can't get past the Money password sign-in page.All my
passwords are being rejected, even my Net.Passport one
which works fine when used otherwise. Removing 'Money'
and re-installing it has no effect.
How do I use this program?!
 
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B

Bob Peel, MVP

Which version? Have you done anything like changed PC, swapped hard drives?
 
M

Mike Carr

The version is: Microsoft Money 2003 Standard as bundled
with Microsoft Works Suite 2003.
I have not changed PCs, but did de-install and re-install
Money after I had the problem.
 
G

Glyn Simpson, MVP

If the .net passport doesn't work - would i be correct in assuming that it
doesn't work in both offline and online modes? Are you definitely using the
same file? Do you have any backup files to try instead?
 
M

Mike Carr

Your assumption is correct, it doesn't work in either
offline or online modes. I am using the file newly
installed from my 'Works' disk.I do not have any backup
files to use.

I cannot understand how a newly installed copy of the
software can contain a password which I have not yet set
up? It makes the software totally useless!
 
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G

Glyn Simpson, MVP

Okay, is it a completely new install, no existing file? If so, try a
file->new on the money page. Can you try and open the sample file?
 
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