Unexpected Credit Report Search


D

Dick K

I bank with and hold credit and debit cards issued
by NatWest. I'm not a customer of any other bank.
Equifax CreditExpert recently alerted me to an
unexpected search on my credit report. The company
which initiated the search was "Royal Bank of
Scotland - emc Compu" and the ostensible reason
"Identity Check to comply with Anti Money laundering
regulations".

I've 'phoned Equifax, RBS and NatWest to seek an
explanation. To paraphrase, their respective answers
were "It won't affect your credit rating", "We can't
help unless you have evidence of actual fraud" and
"I don't think it was us".

Obviously I'm concerned about identity theft. Google
reveals that a few other people have experienced
similar unexplained alerts but I've found no reports
of malign consequences, suggesting that the alerts
may be obscure but harmless artefacts. I'd be
grateful if anyone can throw any light on the
phenomenon or offer an opinion on whether it would
be worth investigating further and, if so, suggest
other approaches?
 
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D

Dick K

Dick K said:
I bank with and hold credit and debit cards issued
by NatWest. I'm not a customer of any other bank.
Equifax CreditExpert recently alerted me to an
unexpected search on my credit report. The company
which initiated the search was "Royal Bank of
Scotland - emc Compu" and the ostensible reason
"Identity Check to comply with Anti Money laundering
regulations".

I've 'phoned Equifax, RBS and NatWest to seek an
explanation. To paraphrase, their respective answers
were "It won't affect your credit rating", "We can't
help unless you have evidence of actual fraud" and
"I don't think it was us".

Obviously I'm concerned about identity theft. Google
reveals that a few other people have experienced
similar unexplained alerts but I've found no reports
of malign consequences, suggesting that the alerts
may be obscure but harmless artefacts. I'd be
grateful if anyone can throw any light on the
phenomenon or offer an opinion on whether it would
be worth investigating further and, if so, suggest
other approaches?
Belatedly NatWest have written to me acknowledging that
they initiated "... an identity check generated when an
on-line payment is actioned ... the card .. not being ...
present at the time of the transaction ... in connection
with the verified by Visa or MasterCard authorisation
scheme." They also wrote that " The reason why The Royal
Bank of Scotland have shown as requesting the search is
due to NatWest being owned by The Royal Bank of Scotland
Group."

That doesn't explain the numerous on-line payments which
continue to go through without attracting a check. The
actual trigger may have been the fact that, if memory
serves and unusually, no CSC code was requested during
the on-line dialogue. Nor does it explain Equifax's
reference to money laundering or the confusion of RBS's
and NatWest's brand names. The mysteries will have to
remain mysterious because I'm not inclined to delve any
further.
 
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T

Tiddy Ogg

The mysteries will have to
remain mysterious because I'm not inclined to delve any
further.
At least you got an answer. Probably it was just a random check.
 

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