Upgrade will not complete


M

mikesgirl

Anyone know how to spur the program to finish upgrading? Or to stop it? I
cannot use the Reports feature because I get a message saying it's not
available until the upgrade that is downloading in the background is
finished. It appears to be stuck at 1% and will not finish...been like this
for a few days. Any suggestions? Thanks!
 
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C

Cal Learner-- MVP

Anyone know how to spur the program to finish upgrading? Or to stop it? I
cannot use the Reports feature because I get a message saying it's not
available until the upgrade that is downloading in the background is
finished. It appears to be stuck at 1% and will not finish...been like this
for a few days. Any suggestions? Thanks!
In Vista, launch Money once by right-clicking the launch icon and
choosing RunAsAdministrator.
 
M

mikesgirl

Thanks, Cal. I should have mentioned that this was Money 2006 and I have XP.
I did right click the icon though and it brought up the Run as...
Administrator option you were speaking of. However, although I am the ONLY
user of this program and purchased it, there is a space for a password under
Administrator that I have no idea about. I've tried every password that I
have ever used so I don't know what's up with it. Anyway, I can't get in.
 
C

Cal Learner-- MVP

Thanks, Cal. I should have mentioned that this was Money 2006 and I have XP.
I did right click the icon though and it brought up the Run as...
Administrator option you were speaking of. However, although I am the ONLY
user of this program and purchased it, there is a space for a password under
Administrator that I have no idea about. I've tried every password that I
have ever used so I don't know what's up with it. Anyway, I can't get in.
I would try creating a new XP user with Administrator privilege.
Start->Settings->ControlPanel->UserAccounts->CreateANewAccount
Switch to that user and start Money with a new blank file (Decline
Passport). Let Money download the updates as that user.

The theory is that if the problem is an IE setting, you will get
default settings for the new user. If you succeed this way, it
would accomplish the download, and it would point toward the reason
the other did not work. You can delete the new user later, and
your regular IE settings will not have been changed.
 
M

mikesgirl

Thanks, Cal, for taking the time to answer. I solved my problem by purchasing
and downloading Microsoft Money Plus 2008. I didn't mind paying for the new
program since I got it for $9.99 after the rebate. Everything functions now.
 
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C

Cal Learner-- MVP

Thanks, Cal, for taking the time to answer. I solved my problem by purchasing
and downloading Microsoft Money Plus 2008. I didn't mind paying for the new
program since I got it for $9.99 after the rebate. Everything functions now.
Cool. Unless you purchased the extended download option, burn the
install file onto a CDR to use to install on your laptop or
replacement or repaired computer later.
 
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