Verbal Authorizations


M

Mike

I have a client with a spotty satellite connection. Many times they will
have credit card transactions time out, apparently due to the internet
connection being dropped. This results in 2 problems:

1. Each successive attempt to swipe the card results in a I/O Failure 602
(the port is in use). The only way to get rid of this is to restart the POS
program and "unlock" the port.

2. Even with a manually entered verbal authorization (CC#, exp date, and
authorization code), the user will STILL get a failure 602 error. I was
under the impression that entering the approval code would bypass the need to
contact the payment server and simply add the transaction to the batch.
Again the only way to resolve this is by closing and restarting the POS
program.

We've been insisting that these problems are due to their terrible satellite
connection, but without hard evidence to back it, it's our word against
theirs. If anyone can shed some light on this, it would be greatly
appreciated.
 
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G

Glenn Adams [MVP - Retail Mgmt]

That sounds like *something* is trying to dial a modem. Are you using a
'standard' setup of the RMS built in integration or one of the 3rd party
add-in apps (PC Charge, IC Verify, TPI/Hypercom, etc..)?

RMS or MSPOS?

Glenn Adams
Tiber Creek Consulting
http://www.tibercreek.com
(e-mail address removed)
 
M

Mike

It's been an ongoing thing. Originally, they were all set up with
intergrated RMS cc's, but because they felt it was the software that was
causing the problem, we switched all 14 locations to PCCharge. The problems
continued. They decided to switch back to intergrated RMS at the end of 2006
(becuase of user issues with PCCharge), as they had finally agreed that the
software was not the issue. However, since they are still having the
problems, and are not getting the answers they want, they are back to
insisting that it is the software.

So as of now, all stores are using intergrated CC processing. Vital is the
processor, and they are unable to provide any assistance.
 
J

Jeff @ Check Point Software

Mike,

Where is this 602 error coming from? Are you sure its coming from RMS? This isn't listed in the KB as a valid error for RMS.

Are you sure that it isn't coming from your sat software connection?


If you're a RMS reseller, why aren't you posting this in the managed reseller group so you will get a response from MS?

--

Jeff
Check Point Software

=====================================================

You must be using Outlook Express/Windows Mail or some other type of newsgroup reader to
see and download the file attachment(s). If you are not using a reader, follow
the link below to setup Outlook Express. Click on "Open with newsreader"
under the MS Retail Management System on the right.

http://tinyurl.com/75bgz
=====================================================

It's been an ongoing thing. Originally, they were all set up with
intergrated RMS cc's, but because they felt it was the software that was
causing the problem, we switched all 14 locations to PCCharge. The problems
continued. They decided to switch back to intergrated RMS at the end of 2006
(becuase of user issues with PCCharge), as they had finally agreed that the
software was not the issue. However, since they are still having the
problems, and are not getting the answers they want, they are back to
insisting that it is the software.

So as of now, all stores are using intergrated CC processing. Vital is the
processor, and they are unable to provide any assistance.
 
G

Glenn Adams [MVP - Retail Mgmt]

If you haven't already, you should open a support incident with MS. Or
at least post in the partner managed newsgroup. You can find it on
PartnerSource under "Discussions".

Get a screen shot of the error dialog, better yet, the entire screen.

Were you getting the same message with PC Charge, or something different?

Do you have any OPOS MSR or PINPads connected/configured?

You can easily do card processing over a dialup internet connection as
long as it is connected before you scan the card. Can you get a solid
land line connection? You could do this either through a modem and a
windows connection, or using a router with a RS-232 port - there are a
bunch of them available. Netgear makes one, but it's not the greatest
device in the world - look around and see if you can find one you like...
 
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