visanet edc setup

I am trying to setup visanet, I signed up with CITI to process credit cards
no one knows anything about the setup and RMS guide is not very clear. I have
attempted to set up and when I run a card I get invalid card number error?? I
down loaded a setup guide from mercury would this be the same set up. Mercury
seems very informative should I switch to them?? Very frustrated in Indiana
the past 4 RMS local support has all went out of business microsoft gave me a
list of certified microsoft techs but no one with in 80 miles nows anything
about RMS Help

Shoeman

 

I am using chase. It took them 3 days to figure out which department handles
rms/VISA NET. Anyway after that it took 10 business days to set up the
account.
Once is setup you receive setup inst for rms.

 

Mercury setup is not the same as the 'raw' visanet/vital setup. Mercury
has made a conscious effort to support RMS and they have an created
their own back-end processing systems and an installer that configures
RMS to use them. Because they actually know what RMS is when you call
them, they are the only payment Provider that we have ever recommended
to our clients. Take that with a grain of salt though as I really don't
like recommending *any* merchant services vendors; there are just too
many variables that should be considered. You will have a problem
switching to Mercury as they only provide services through your RMS
vendor...

There are quite a few RMS resellers/partners who offer remote support
services using products like WebEx, PCAnywhere, and GoToMyPC. Maybe
some of the vendors you received from MS have those services.

If you received a "V Number" from Citi, then you probably have the
correct account setup - and more importantly your account is set up to
use Vital/VisaNet. Change the "V" to "7" when you enter it into RMS.
That's the most common problem in the EDC setup from your end...

Good Luck!

Glenn Adams
Tiber Creek Consulting
http://www.tibercreek.com

 

Shoeman,

If you have access to CustomerSource (which you should), here is a step by step setup KB;

http://tinyurl.com/ofkvl

As Glenn mentioned, there really is no need for someone local, as this can be done easily over the phone (about 10 minutes) or via remote access.

--

Jeff
Check Point Software

=====================================================

You must be using Outlook Express/Windows Mail or some other type of newsgroup reader to
see and download the file attachment(s). If you are not using a reader, follow
the link below to setup Outlook Express. Click on "Open with newsreader"
under the MS Retail Management System on the right.

http://tinyurl.com/75bgz
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I am trying to setup visanet, I signed up with CITI to process credit cards
no one knows anything about the setup and RMS guide is not very clear. I have
attempted to set up and when I run a card I get invalid card number error?? I
down loaded a setup guide from mercury would this be the same set up. Mercury
seems very informative should I switch to them?? Very frustrated in Indiana
the past 4 RMS local support has all went out of business microsoft gave me a
list of certified microsoft techs but no one with in 80 miles nows anything
about RMS Help

Shoeman

 

Thanks for everyones help, we have cancelled our CITI visanet account and are
signing up with Mercury. Also we are looking into customersource

 

Mercury is a transaction middleman for Global. Go directly to a processor
like Heartland Payment Systems, Global, or Paymenttech.

This will lower the monthly fees you will pay. Wholesale Interchange Rates
according to the Federal Reserve is 1.80%. You will pay 3.%+ with too many
middlemen. the Middlemen will take 1.2% in this case. This is not right for
retailers. Total monthly fees / total cc sales is your Rate. Don't get Bait
and Switched!

Credit Card Processing is full of deception. Go to processor directly. This
is in your financial benefit.

 

Can someone help me and explain how I can setup a VisaNet

 

Hi can you please explain how you set up a VisaNet account, I'm really desperate