What to do about a low-value rip off


J

JaffaB

Hello,

Recently (a month of so ago), I purchased an item from a fairly large
and well known internet only on-line shop. The on-line shop is run
from the UK.

However, the goods failed to arrive, yet the debit was made. the
problem with this company is that they provide one telephone number
(which puts you on hold for hours and then cuts you off), and a singel
email address which when you email, is either never answered or you get
a reply that the mailbox is full.

The value is fairly low (£47), so I guess the credit card protection
wont help me. But at the same time, I dont want to let them get away
with it.

Have already taken the usual steps of reporting them to Watchdog and
Trading Standards, but it seems that from all the reports on
www.blagger.com (they are listed as the 4th worst company this month),
they may well be on the point of going under.

I am not sure I want to waste my time and more money via a small claim.

Anybody have any advice? Also, concerned that others will be ordering
from the site and will also be being ripped off. As I say, its a
fairly well known big name in the computer industry.
 
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M

Mike Scott

JaffaB said:
Hello,

Recently (a month of so ago), I purchased an item from a fairly large
and well known internet only on-line shop. The on-line shop is run
from the UK.

However, the goods failed to arrive, yet the debit was made. the
problem with this company is that they provide one telephone number
(which puts you on hold for hours and then cuts you off), and a singel
email address which when you email, is either never answered or you get
a reply that the mailbox is full.

The value is fairly low (£47), so I guess the credit card protection
wont help me. But at the same time, I dont want to let them get away
with it.
I believe you can still ask for a chargeback when goods haven't been
delivered. It's worth asking your card co, as it's the easiest and
cheapest starting point.
 
J

Jeremy Sanders

JaffaB said:
Recently (a month of so ago), I purchased an item from a fairly large
and well known internet only on-line shop. The on-line shop is run
from the UK.
What's the name of the shop? If they are that bad it's worth telling other
people.

Thanks

Jeremy
 
R

Ronald Raygun

Mike said:
I believe you can still ask for a chargeback when goods haven't been
delivered. It's worth asking your card co, as it's the easiest and
cheapest starting point.
The low-value aspect simply removes the credit card company's joint
liability, which is usually an issue in claims for faulty goods, and
also in cases of the trader having gone into bankruptcy.

But in cases of non-delivery, the card co should be expected to charge
back immediately (this being a simple issue of the trader's sole
liability) and leave the trader with the onus of proving delivery if
they want to contest the charge-back.

But hurry, once the trader *is* bankrupt, then its accounts will be
frozen and chargebacks will not be possible.
 
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J

JaffaB

The low-value aspect simply removes the credit card company's joint
liability, which is usually an issue in claims for faulty goods, and
also in cases of the trader having gone into bankruptcy.

But in cases of non-delivery, the card co should be expected to charge
back immediately (this being a simple issue of the trader's sole
liability) and leave the trader with the onus of proving delivery if
they want to contest the charge-back.

But hurry, once the trader *is* bankrupt, then its accounts will be
frozen and chargebacks will not be possible.
Thank you all. Contacted my bank, they put me through to Visa
Desputes, and the money will be back in my account in 24hours. I
always thought there was a minimum value of something like £100 before
they could get involved. Headaches now over.

As an add on to the story, the women at the end of the phone said they
had seen a large number of claimes back on ebuyer.com over the last
couple of months. Looks like I got my money back just in time.

Wont touch them again.
 
F

Flop

JaffaB said:
Thank you all. Contacted my bank, they put me through to Visa
Desputes, and the money will be back in my account in 24hours. I
always thought there was a minimum value of something like £100 before
they could get involved. Headaches now over.

As an add on to the story, the women at the end of the phone said they
had seen a large number of claimes back on ebuyer.com over the last
couple of months. Looks like I got my money back just in time.

Wont touch them again.
At what point will a credit card company rescind a suppliers facility?

Presumably, it is quite expensive, in man hours, for the CC Co to keep
manually creating chargebacks and keep records.

In addition, they must be at risk of companies going bankrupt and the CC
Co losing all the monies received over a period.

From a consumer point of view, it would be more comforting if suppliers
only charged on delivery. A few well known do and it protects both
parties. The consumer is sure that he is going to get what he paid for
(well fairly sure) and the supplier is less likely to be caught by the
'Kodak' mistake.

Flop
 
G

GSV Three Minds in a Can

from said:
Ebuyer.com.
Oh good grief, next time do a groups.google.com search on a seller
before you order from them. Ebuyer have been getting cr&p reviews all
over Usenet for months, if not years.
 
T

Tumbleweed

Recently (a month of so ago), I purchased an item from a fairly large
and well known internet only on-line shop. The on-line shop is run
from the UK.
The value is fairly low (£47), so I guess the credit card protection
wont help me. But at the same time, I dont want to let them get away
with it.

I think thats a bad assumption, many cc cos provide full protection against
net fraud and might help you out anyway. Marbles refunded me £11 when a CD
never turned up and the supplier seemed not to be interested in sending
another one. Give them a call.
 
T

tony sayer

GSV Three Minds in a Can said:
Oh good grief, next time do a groups.google.com search on a seller
before you order from them. Ebuyer have been getting cr&p reviews all
over Usenet for months, if not years.
We've used them for quite some while now and but quite a lot of IT gear
from them and have noted in recent times their service has much improved
from what it used to be:) FWIW...
 
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G

GSV Three Minds in a Can

from the wonderful person said:
We've used them for quite some while now and but quite a lot of IT gear
from them and have noted in recent times their service has much improved
from what it used to be:) FWIW...
A 100x improvement would indeed be possible, and they'd still rate as
cr&p in most people's books.
 
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M

Mike Scott

GSV said:
Oh good grief, next time do a groups.google.com search on a seller
before you order from them. Ebuyer have been getting cr&p reviews all
over Usenet for months, if not years.
They've also just joined the noble ranks of the spammers. I just had a
long unsolicited html advertising email from them - first ever.
 

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