where did my 2009 version go???


D

DotCom2

I went to open my Quicken basic 2009 version this morning as I do every
morning when a window popped up welcoming me to the new 2010 version! WHAT?
I have not purchased or downloaded any new version at all! It asked if I am
a new user or if I want to start from backup file or words to that effect.
I don't know what to do! Why is this happening? Like I said, I have not
installed or know anything about a 2010 version. I am running on a Windows
7 PC. When I clicked on a backup file that I have from yesterday, (thank
GAWD I backup everyday) it asked where I wanted to keep the restore file. I
don’t know what that means. All I want to do is open my program like I do
everyday.
Does anyone know what is going on here? I don't want to call Quicken since
they will charge me and I don't feel I should have to pay for a call for a
program I did not ask for.
Please Help!
 
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Advertisements

D

DA

responding to
http://www.beansmart.com/quicken/where-did-my-2009-version-go-35752-.htm
DA wrote:

DotCom2 wrote:

I went to open my Quicken basic 2009 version this morning as I do every
morning when a window popped up welcoming me to the new 2010 version!
WHAT?
I have not purchased or downloaded any new version at all! It asked if
I am
a new user or if I want to start from backup file or words to that
effect.
I don't know what to do! Why is this happening? Like I said, I have
not
installed or know anything about a 2010 version. I am running on a
Windows
7 PC. When I clicked on a backup file that I have from yesterday,
(thank
GAWD I backup everyday) it asked where I wanted to keep the restore
file. I
don’t know what that means. All I want to do is open my program like
I do
everyday.
Does anyone know what is going on here? I don't want to call Quicken
since
they will charge me and I don't feel I should have to pay for a call
for a
program I did not ask for.
Please Help!
I've never heard of Quicken *upgrading* itself. It does automatic
*updates* (small changes for the same version) but even then you'll have
to press a button to approve it. Something seems to be off and it may
actually be a good reason to call them this time.


-------------------------------------
|_/|
| @ @ Woof!
| < > _
| _/------____ ((| |))
| `--' |
____|_ ___| |___.'
/_/_____/____/_______|
 
P

ps56k

DotCom2 said:
I went to open my Quicken basic 2009 version this morning as I do every
morning when a window popped up welcoming me to the new 2010 version!
WHAT? I have not purchased or downloaded any new version at all! It asked
if I am a new user or if I want to start from backup file or words to that
effect. I don't know what to do! Why is this happening? Like I said, I
have not installed or know anything about a 2010 version. I am running on
a Windows 7 PC. When I clicked on a backup file that I have from yesterday,
(thank GAWD I backup everyday) it asked where I wanted to keep the restore
file. I don't know what that means. All I want to do is open my program
like I do everyday.
Does anyone know what is going on here? I don't want to call Quicken
since they will charge me and I don't feel I should have to pay for a call
for a program I did not ask for.
Please Help!
No one else in the household bought & installed Q2010 as a xmas present ?

Since I don't have Windows 7, can't point to exact places....
but it would be interesting to find the Quicken program(s)
and note the date when they were installed ?

ie - c:/program files/quicken
or
the Windows Control Panel -> add/remove programs
or
the Start Programs Menu
 
D

DotCom2

I was hoping someone here may have had the same experience.
I've had plenty of updates over the years but never this!


"DA" wrote in message

responding to
http://www.beansmart.com/quicken/where-did-my-2009-version-go-35752-.htm
DA wrote:

DotCom2 wrote:

I went to open my Quicken basic 2009 version this morning as I do every
morning when a window popped up welcoming me to the new 2010 version!
WHAT?
I have not purchased or downloaded any new version at all! It asked if
I am
a new user or if I want to start from backup file or words to that
effect.
I don't know what to do! Why is this happening? Like I said, I have
not
installed or know anything about a 2010 version. I am running on a
Windows
7 PC. When I clicked on a backup file that I have from yesterday,
(thank
GAWD I backup everyday) it asked where I wanted to keep the restore
file. I
don’t know what that means. All I want to do is open my program like
I do
everyday.
Does anyone know what is going on here? I don't want to call Quicken
since
they will charge me and I don't feel I should have to pay for a call
for a
program I did not ask for.
Please Help!
I've never heard of Quicken *upgrading* itself. It does automatic
*updates* (small changes for the same version) but even then you'll have
to press a button to approve it. Something seems to be off and it may
actually be a good reason to call them this time.


-------------------------------------
|_/|
| @ @ Woof!
| < > _
| _/------____ ((| |))
| `--' |
____|_ ___| |___.'
/_/_____/____/_______|
 
D

DotCom2

No, I am the only one who has access to my computer.
QB program was last installed on 6-10-2010.
For the life of me I can't figure out what is going on!
I can't access my data file without this window popping up about getting
started with version 2010!

"ps56k" wrote in message

DotCom2 said:
I went to open my Quicken basic 2009 version this morning as I do every
morning when a window popped up welcoming me to the new 2010 version! WHAT?
I have not purchased or downloaded any new version at all! It asked if I
am a new user or if I want to start from backup file or words to that
effect. I don't know what to do! Why is this happening? Like I said, I
have not installed or know anything about a 2010 version. I am running on
a Windows 7 PC. When I clicked on a backup file that I have from yesterday,
(thank GAWD I backup everyday) it asked where I wanted to keep the restore
file. I don't know what that means. All I want to do is open my program
like I do everyday.
Does anyone know what is going on here? I don't want to call Quicken
since they will charge me and I don't feel I should have to pay for a call
for a program I did not ask for.
Please Help!
No one else in the household bought & installed Q2010 as a xmas present ?

Since I don't have Windows 7, can't point to exact places....
but it would be interesting to find the Quicken program(s)
and note the date when they were installed ?

ie - c:/program files/quicken
or
the Windows Control Panel -> add/remove programs
or
the Start Programs Menu
 
R

R. C. White

?Hi, DotCom2.

No, I haven't heard from anyone else of any such behavior. But, where did
you get Quicken 2009 BASIC?

I ran the 2005, 2006 and 2007 Quicken Basic versions, but then Intuit
stopped selling the Basic version, so I've run the Quicken Deluxe versions
for 2008, 2009, 2010 and now 2011.

Did you buy that Quicken package in a retail store, order it from Quicken,
or ... ???

HOW do you start Quicken each morning? Do you click on an icon on your
desktop? Or use a Hotkey? Or click on an item in your Start menu? Is the
icon for Quicken, or for your .qdf file?

Check the pathname for the application that runs when you click whatever you
click to start Quicken. Then Copy and Paste that full pathname into your
next post here. That should give us some clues as to what is happening to
you that is not happening to me or the rest of us.

RC
--
R. C. White, CPA
San Marcos, TX
(Retired. No longer licensed to practice public accounting.)
(e-mail address removed)
Microsoft Windows MVP (2002-9/30/10)
(Using Quicken Deluxe 2011 R4 and Windows Live Mail in Win7 x64)


"DotCom2" wrote in message
No, I am the only one who has access to my computer.
QB program was last installed on 6-10-2010.
For the life of me I can't figure out what is going on!
I can't access my data file without this window popping up about getting
started with version 2010!

"ps56k" wrote in message

DotCom2 said:
I went to open my Quicken basic 2009 version this morning as I do every
morning when a window popped up welcoming me to the new 2010 version! WHAT?
I have not purchased or downloaded any new version at all! It asked if I
am a new user or if I want to start from backup file or words to that
effect. I don't know what to do! Why is this happening? Like I said, I
have not installed or know anything about a 2010 version. I am running on
a Windows 7 PC. When I clicked on a backup file that I have from yesterday,
(thank GAWD I backup everyday) it asked where I wanted to keep the restore
file. I don't know what that means. All I want to do is open my program
like I do everyday.
Does anyone know what is going on here? I don't want to call Quicken
since they will charge me and I don't feel I should have to pay for a call
for a program I did not ask for.
Please Help!
No one else in the household bought & installed Q2010 as a xmas present ?

Since I don't have Windows 7, can't point to exact places....
but it would be interesting to find the Quicken program(s)
and note the date when they were installed ?

ie - c:/program files/quicken
or
the Windows Control Panel -> add/remove programs
or
the Start Programs Menu
 
D

DotCom2

I'm sorry I mean Deluxe not Basic.
I bought the retail version from Amazon.com
I start quicken from an icon in the taskbar in Windows 7.
I also tried from the exe file in Program files.
The funny thing is that the icon is now called Quicken 2010!!!????
Here is the path:

"C:\Program Files\Quicken\qw.exe"

I was just remembering that every once in a while a window would come up
asking me if I want to buy the newer edition.
Could it have been that I inadvertently clicked on that? But I would have
to pay some how for a newer version wouldn't I ? And why wouldn't it have
said version 2011 instead of 2010?

I have tried clicking on the Quicken icon in the taskbar that now when I
hold the cursor over it, it says Quicken 2010. The icon looks the same as
my 2009 version, but it says 2010. It's the red square with the big white
Q. Is that what the 2010 version looks like as well?
I have tried clicking on the exe file in the Program Files folder.
And I have tried clicking on my backup file and nothing starts my 2009
version.




"R. C. White" wrote in message

?Hi, DotCom2.

No, I haven't heard from anyone else of any such behavior. But, where did
you get Quicken 2009 BASIC?

I ran the 2005, 2006 and 2007 Quicken Basic versions, but then Intuit
stopped selling the Basic version, so I've run the Quicken Deluxe versions
for 2008, 2009, 2010 and now 2011.

Did you buy that Quicken package in a retail store, order it from Quicken,
or ... ???

HOW do you start Quicken each morning? Do you click on an icon on your
desktop? Or use a Hotkey? Or click on an item in your Start menu? Is the
icon for Quicken, or for your .qdf file?

Check the pathname for the application that runs when you click whatever you
click to start Quicken. Then Copy and Paste that full pathname into your
next post here. That should give us some clues as to what is happening to
you that is not happening to me or the rest of us.

RC
--
R. C. White, CPA
San Marcos, TX
(Retired. No longer licensed to practice public accounting.)
(e-mail address removed)
Microsoft Windows MVP (2002-9/30/10)
(Using Quicken Deluxe 2011 R4 and Windows Live Mail in Win7 x64)


"DotCom2" wrote in message
No, I am the only one who has access to my computer.
QB program was last installed on 6-10-2010.
For the life of me I can't figure out what is going on!
I can't access my data file without this window popping up about getting
started with version 2010!

"ps56k" wrote in message

DotCom2 said:
I went to open my Quicken basic 2009 version this morning as I do every
morning when a window popped up welcoming me to the new 2010 version! WHAT?
I have not purchased or downloaded any new version at all! It asked if I
am a new user or if I want to start from backup file or words to that
effect. I don't know what to do! Why is this happening? Like I said, I
have not installed or know anything about a 2010 version. I am running on
a Windows 7 PC. When I clicked on a backup file that I have from yesterday,
(thank GAWD I backup everyday) it asked where I wanted to keep the restore
file. I don't know what that means. All I want to do is open my program
like I do everyday.
Does anyone know what is going on here? I don't want to call Quicken
since they will charge me and I don't feel I should have to pay for a call
for a program I did not ask for.
Please Help!
No one else in the household bought & installed Q2010 as a xmas present ?

Since I don't have Windows 7, can't point to exact places....
but it would be interesting to find the Quicken program(s)
and note the date when they were installed ?

ie - c:/program files/quicken
or
the Windows Control Panel -> add/remove programs
or
the Start Programs Menu
 
D

DotCom2

Like I previously said, I use Quicken every morning and then do a backup to
my documents folder everyday, but where does Quicken put it's own backup of
my data, or does it?

"DotCom2" wrote in message
I'm sorry I mean Deluxe not Basic.
I bought the retail version from Amazon.com
I start quicken from an icon in the taskbar in Windows 7.
I also tried from the exe file in Program files.
The funny thing is that the icon is now called Quicken 2010!!!????
Here is the path:

"C:\Program Files\Quicken\qw.exe"

I was just remembering that every once in a while a window would come up
asking me if I want to buy the newer edition.
Could it have been that I inadvertently clicked on that? But I would have
to pay some how for a newer version wouldn't I ? And why wouldn't it have
said version 2011 instead of 2010?

I have tried clicking on the Quicken icon in the taskbar that now when I
hold the cursor over it, it says Quicken 2010. The icon looks the same as
my 2009 version, but it says 2010. It's the red square with the big white
Q. Is that what the 2010 version looks like as well?
I have tried clicking on the exe file in the Program Files folder.
And I have tried clicking on my backup file and nothing starts my 2009
version.




"R. C. White" wrote in message

?Hi, DotCom2.

No, I haven't heard from anyone else of any such behavior. But, where did
you get Quicken 2009 BASIC?

I ran the 2005, 2006 and 2007 Quicken Basic versions, but then Intuit
stopped selling the Basic version, so I've run the Quicken Deluxe versions
for 2008, 2009, 2010 and now 2011.

Did you buy that Quicken package in a retail store, order it from Quicken,
or ... ???

HOW do you start Quicken each morning? Do you click on an icon on your
desktop? Or use a Hotkey? Or click on an item in your Start menu? Is the
icon for Quicken, or for your .qdf file?

Check the pathname for the application that runs when you click whatever you
click to start Quicken. Then Copy and Paste that full pathname into your
next post here. That should give us some clues as to what is happening to
you that is not happening to me or the rest of us.

RC
--
R. C. White, CPA
San Marcos, TX
(Retired. No longer licensed to practice public accounting.)
(e-mail address removed)
Microsoft Windows MVP (2002-9/30/10)
(Using Quicken Deluxe 2011 R4 and Windows Live Mail in Win7 x64)


"DotCom2" wrote in message
No, I am the only one who has access to my computer.
QB program was last installed on 6-10-2010.
For the life of me I can't figure out what is going on!
I can't access my data file without this window popping up about getting
started with version 2010!

"ps56k" wrote in message

DotCom2 said:
I went to open my Quicken basic 2009 version this morning as I do every
morning when a window popped up welcoming me to the new 2010 version! WHAT?
I have not purchased or downloaded any new version at all! It asked if I
am a new user or if I want to start from backup file or words to that
effect. I don't know what to do! Why is this happening? Like I said, I
have not installed or know anything about a 2010 version. I am running on
a Windows 7 PC. When I clicked on a backup file that I have from yesterday,
(thank GAWD I backup everyday) it asked where I wanted to keep the restore
file. I don't know what that means. All I want to do is open my program
like I do everyday.
Does anyone know what is going on here? I don't want to call Quicken
since they will charge me and I don't feel I should have to pay for a call
for a program I did not ask for.
Please Help!
No one else in the household bought & installed Q2010 as a xmas present ?

Since I don't have Windows 7, can't point to exact places....
but it would be interesting to find the Quicken program(s)
and note the date when they were installed ?

ie - c:/program files/quicken
or
the Windows Control Panel -> add/remove programs
or
the Start Programs Menu
 
D

DotCom2

I must apologize to all who responded to my post.
I dug around and found my retail box of Quicken and it does indeed say it's
the Deluxe 2010 version. What I was confused about it I have the 2009
QUICKBOOKS version. But in any event, it still opens by welcoming me and
asking me if I am a new user or if I want to open from a previous version,
and it says "We'll load your old Quicken data into this version of Quicken."
Why is is saying that?

"DotCom2" wrote in message
Like I previously said, I use Quicken every morning and then do a backup to
my documents folder everyday, but where does Quicken put it's own backup of
my data, or does it?

"DotCom2" wrote in message
I'm sorry I mean Deluxe not Basic.
I bought the retail version from Amazon.com
I start quicken from an icon in the taskbar in Windows 7.
I also tried from the exe file in Program files.
The funny thing is that the icon is now called Quicken 2010!!!????
Here is the path:

"C:\Program Files\Quicken\qw.exe"

I was just remembering that every once in a while a window would come up
asking me if I want to buy the newer edition.
Could it have been that I inadvertently clicked on that? But I would have
to pay some how for a newer version wouldn't I ? And why wouldn't it have
said version 2011 instead of 2010?

I have tried clicking on the Quicken icon in the taskbar that now when I
hold the cursor over it, it says Quicken 2010. The icon looks the same as
my 2009 version, but it says 2010. It's the red square with the big white
Q. Is that what the 2010 version looks like as well?
I have tried clicking on the exe file in the Program Files folder.
And I have tried clicking on my backup file and nothing starts my 2009
version.




"R. C. White" wrote in message

?Hi, DotCom2.

No, I haven't heard from anyone else of any such behavior. But, where did
you get Quicken 2009 BASIC?

I ran the 2005, 2006 and 2007 Quicken Basic versions, but then Intuit
stopped selling the Basic version, so I've run the Quicken Deluxe versions
for 2008, 2009, 2010 and now 2011.

Did you buy that Quicken package in a retail store, order it from Quicken,
or ... ???

HOW do you start Quicken each morning? Do you click on an icon on your
desktop? Or use a Hotkey? Or click on an item in your Start menu? Is the
icon for Quicken, or for your .qdf file?

Check the pathname for the application that runs when you click whatever you
click to start Quicken. Then Copy and Paste that full pathname into your
next post here. That should give us some clues as to what is happening to
you that is not happening to me or the rest of us.

RC
--
R. C. White, CPA
San Marcos, TX
(Retired. No longer licensed to practice public accounting.)
(e-mail address removed)
Microsoft Windows MVP (2002-9/30/10)
(Using Quicken Deluxe 2011 R4 and Windows Live Mail in Win7 x64)


"DotCom2" wrote in message
No, I am the only one who has access to my computer.
QB program was last installed on 6-10-2010.
For the life of me I can't figure out what is going on!
I can't access my data file without this window popping up about getting
started with version 2010!

"ps56k" wrote in message

DotCom2 said:
I went to open my Quicken basic 2009 version this morning as I do every
morning when a window popped up welcoming me to the new 2010 version! WHAT?
I have not purchased or downloaded any new version at all! It asked if I
am a new user or if I want to start from backup file or words to that
effect. I don't know what to do! Why is this happening? Like I said, I
have not installed or know anything about a 2010 version. I am running on
a Windows 7 PC. When I clicked on a backup file that I have from yesterday,
(thank GAWD I backup everyday) it asked where I wanted to keep the restore
file. I don't know what that means. All I want to do is open my program
like I do everyday.
Does anyone know what is going on here? I don't want to call Quicken
since they will charge me and I don't feel I should have to pay for a call
for a program I did not ask for.
Please Help!
No one else in the household bought & installed Q2010 as a xmas present ?

Since I don't have Windows 7, can't point to exact places....
but it would be interesting to find the Quicken program(s)
and note the date when they were installed ?

ie - c:/program files/quicken
or
the Windows Control Panel -> add/remove programs
or
the Start Programs Menu
 
U

Uncal Bob

I must apologize to all who responded to my post.
<snip, I think!>

Dot -

I'd like to jump in on your conversation, but your
top-posting, bottom-posting, in-between posting, what
looks like copying and pasting previous posts, etc,
makes it all but impossible to follow the thread.
 
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D

DotCom2

Just skip it then, Bob.

"Uncal Bob" wrote in message

I must apologize to all who responded to my post.
<snip, I think!>

Dot -

I'd like to jump in on your conversation, but your
top-posting, bottom-posting, in-between posting, what
looks like copying and pasting previous posts, etc,
makes it all but impossible to follow the thread.
 
H

Han

<snip, I think!>

Dot -

I'd like to jump in on your conversation, but your
top-posting, bottom-posting, in-between posting, what
looks like copying and pasting previous posts, etc,
makes it all but impossible to follow the thread.
Unfortunately, it was again a case of PEBCAK.
 
D

DotCom2

Regardless of what version I am using, or what version I thought I had, the
program would not start normally. The Welcoming Screen to the new version
and asking me if I was a new user is what got me confused. No matter what I
tried the program would not start with my data file. Some kinder soul than
some here told me to rename my data file with no more than 8 characters and
that WORKED! Thanks to that person, ALL IS WELL NOW!
You meet all kinds of people on the Internet. Some nice, some not so nice.
Some with such simple little sad lives that picking on someone else is the
only thing they have to make them feel better about themselves. So sad.
Thanks again to that person who helped.


"ps56k" wrote in message

Han said:
That's too harsh. I've had Pebcak (slaps forehead).

--
yeah - you're right...
the jury will disregard the previous comment.
 
R

R. C. White

?Hi, DotCom2.

Thanks for reporting back. We've had many discussions here about data file
names, but never one that produced the symptoms you described. I'm
surprised that this error could have those results!

Quicken formats have changed over the years. In Quicken 2011, the default
naming produces filenames that might run 20 characters or more, including
the date that we may have had appended automatically.

Like many of us, I've been using Quicken since just about the time Intuit
switched it from DOS to Windows in about 1991. One of the traditions (I
suppose we can call it that) that lingers is the frequent use of 8.3
filenames (also known as SFNs or Short File Names) from the days when both
DOS and Windows limited filenames to 8 characters plus, optionally, a
1-to-3-character extension. Apparently, some of the Quicken programmers
were slow to break the 8.3 mindset, too. Up through Quicken 2009, the
automatic backup process stored our backup files in the Quicken\BACKUP
folder, using names created from our data filenames by shortening them to no
more than 6 characters and adding a number from 01 to 05 (the default, which
we could change to as high as 09). plus .qdf or another extension.

In prior discussions here, I have consistently recommended to use a filename
of no more that 6 characters; I use just 5. This lets Quicken's automatic
backup function add the number and still stay within the 8-character base
filename limit. I think that is still a good rule, even though Quicken 2010
and 2011 add several more characters to the filenames of the automatic
backups. (The manual backups I make at least once a day still use my short
filename, to which Quicken adds .QDF--backup, making it MYDAT.QDF-backup.
But Quicken's latest automatic backup is named
MYDAT-2010-12-31.PM01.37.QDF-backup.)

RC
--
R. C. White, CPA
San Marcos, TX
(Retired. No longer licensed to practice public accounting.)
(e-mail address removed)
Microsoft Windows MVP (2002-9/30/10)
(Using Quicken Deluxe 2011 R4 and Windows Live Mail in Win7 x64)


"DotCom2" wrote in message
Regardless of what version I am using, or what version I thought I had, the
program would not start normally. The Welcoming Screen to the new version
and asking me if I was a new user is what got me confused. No matter what I
tried the program would not start with my data file. Some kinder soul than
some here told me to rename my data file with no more than 8 characters and
that WORKED! Thanks to that person, ALL IS WELL NOW!
You meet all kinds of people on the Internet. Some nice, some not so nice.
Some with such simple little sad lives that picking on someone else is the
only thing they have to make them feel better about themselves. So sad.
Thanks again to that person who helped.


"ps56k" wrote in message
Han said:
That's too harsh. I've had Pebcak (slaps forehead).

--
yeah - you're right...
the jury will disregard the previous comment.
 
H

Hank Arnold

Wow!! Never would have thought of that, even if I knew it before. We're
talking Y2K programming here. 8.3 file names should be a thing of the past!!

Here's an interesting experiment: Use the Q file function to create a
copy and name it more than 8 characters. Now try opening the copy. I'm
betting that it will work just fine. If not, then my opinion of Intuit
programmers just plunged even lower than it is now!!

--------

Regards,
Hank Arnold
Microsoft MVP
Windows Server - Directory Services
http://it.toolbox.com/blogs/personal-pc-assistant/
 
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Q

quickme

responding to
http://www.beansmart.com/quicken/where-did-my-2009-version-go-35752-.htm
quickme wrote:

DotCom2 wrote:





-------------------------------------
quickme

I know this is way after the fact, but I experienced the same thing. I
was too busy to pay much attention at
the time. I've since bought a new computer and low and behold, all that's
available is the dumbed down
Quicken Essentials, which, it turns out, is was the "upgrade" they turned
my old version into without my
knowledge. I can no longer access my registers, enter checking info,
etc... where did my old version go,
what the hell were they thinking and what did you ultimately do? I want
to be ready for tax season, but it's
looking grim! Help!
Gracias
 
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